A Study on the Consumer Adoption Behaviors of Internet Bank

Tsai, Chung-Hung; Zhu, Dauw-Song; Jang, Yueh-Meei

doi:10.4304/jnw.8.12.2956-2963

Cited by 8 publications

(11 citation statements)

References 11 publications

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“…The educational level analysis also plays an essential role in demographic profile. This is parallel with previous researches, such as by Tsai et al (2013), Jayawardhena et al (2009, Munnukka (2007), and Porter and Donthu (2006) that have mentioned that a person's knowledge and educational background enables him or her to change his or her decision-making. In the scope of this study, the different levels of educational study play significant differences in the context of their respective need.…”

Section: Discussionsupporting

confidence: 84%

Impact of COVID-19 on Student’s Emotional and Financial Aspects in the Higher Learning Institutions

Wahab

Othman

2021

SJOM

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Purpose- This paper aims to determine the impact of the COVID-19 pandemic on the student’s financial and emotional aspect at one of Malaysia's higher learning institutions (HLI). Design/Methodology- The data collected from the online questionnaires involved 397 students and were analyzed using SPSS. Findings- The findings showed a significant positive association between all variables where the strength range was from r=.556 to r=.565. The highest correlation is the financial aspect (r-value .565) and is followed by the emotional aspect (.556). Next, the results also revealed that both variables were significantly influenced where the R² value was 47.1% while other factors explained the additional 53% of the element. Practical Implications- There are some significant implications identified in this study. First, this study's findings directly impacted the COVID-19 pandemic, especially in terms of financial support and the emotional aspect. Second, the result indicated that the university should also consider other internal and external aspects rather than focus only on improving the learning process. Third, this study would enrich the current body of knowledge about the impact of COVID-19.

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Section: Discussionsupporting

confidence: 84%

Impact of COVID-19 on Student’s Emotional and Financial Aspects in the Higher Learning Institutions

Wahab

Othman

2021

SJOM

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“…Several published studies by Tsai et al (2013), Jayawardhena et al (2009, Munnukka (2007), and Porter and Donthu (2006) found that the sociodemographic variables which include age, education, gender, and others can influence the intention of consumers when making decisions. Moreover, many researchers considered gender and age as important factors that affect customers' intention (Zhang, 2005;Riquelme & Rios, 2010;Jun et al, 2008;Dewan et al, 2009;Singh, 2014).…”

Section: Discussionmentioning

confidence: 99%

The Roles of Health Awareness and Knowledge in Medical Takaful Purchase Intention

Wahab

Tajuddin

2020

International Journal of Banking and Finance

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The present study aims to examine the factors of health awareness and knowledge that influence customers’ intention to use medical takaful coverage among the public sector officers in northern Malaysia. A quantitative research methodology was adopted to answer the objectives progressively. In the current research, data from 313 respondents were collected via questionnaires from three different organisations, namely the police department, the fire and rescue firefighter department, and the education department. Moreover, the data analysis was performed using SPSS version 22. The analysis revealed a significant and positive relationship between health awareness and knowledge and the customers’ intention to purchase medical takaful. Apart from that, the results also indicated that only health awareness has a significant influence on the intention with the strongest impact. On the other hand, the knowledge variable had no significant influence on customers’ intention to use medical takaful coverage among the respondents. A number of important limitations need to be considered in the present study which will be further explained in the conclusion section. Furthermore, the current research provides some major implications. First, on behalf of the takaful industry, the findings of the present study encourage the takaful operators, marketing teams, staffs, and agents to improve their performance by increasing their efficiency, creativity, innovation, and knowledge of product features in developing a good impression among potential customers. Second, on behalf of the public sector officers, the results of the study show the important need to enhance the customers’ intention to use medical takaful coverage. Third, the suitability of factors such as health awareness, knowledge and customers’ intention in the previous theory and literature on takaful industry has been proven in the current research. This study helps the marketing team of the takaful operators to formulate marketing strategies that can attract potential customers to participate in the medical takaful coverage, especially among the public sector officers.

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“…Having said that, the main limitation of this study is that it has not been possible to collect and verify the participants' socio-demographic characteristics (age, gender, place of residence, etc.). This aspect would have been particularly interesting since it has been observed that socio-demographic variables can influence decisions to use online banking (Tsai et al, 2013). It is clear, for example, that "Millenials" -individuals up to 34 years old -are more likely to express their opinions through messages.…”

Section: Discussion Limitations and Future Studiesmentioning

confidence: 99%

“…On the other hand, the growth of online banking users is constant (Tsai et al, 2013). One example would be Europe, where access to this service through tablets will increase from 19 million users in 2013, to 115 million users in 2018 (Forrester, 2014).…”

Section: Introductionmentioning

confidence: 99%

Consumer perceptions of online banking in Spain using netnography: a positioning story

Clemente-Ricolfe

2017

IJBM

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Today, a growing number of monetary transactions are carried out through online banking. This article applies netnography, a new technique for obtaining information, to determine the current positioning of online banking in Spain. The collection and analysis of 261 valid messages from two online consumer portals enables us to observe the existence of two competitor groups and two types of attributes. On the one hand, consumers perceive online banking as competitors depending on their size; and on the other hand, negative (or positive) aspects are compensated (or accepted) as a result of greater (or lesser) profitability. This means that different forms of value creation are offered with online banking clients. Furthermore, the methodology used represents an innovative way to determine the positioning of online banking and could be extended to other digital products.

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A Study on the Consumer Adoption Behaviors of Internet Bank

Cited by 8 publications

References 11 publications

Impact of COVID-19 on Student’s Emotional and Financial Aspects in the Higher Learning Institutions

Impact of COVID-19 on Student’s Emotional and Financial Aspects in the Higher Learning Institutions

The Roles of Health Awareness and Knowledge in Medical Takaful Purchase Intention

Consumer perceptions of online banking in Spain using netnography: a positioning story

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