A Study on Patient Satisfaction of Outpatient Department

Lyngkhoi, Rhemkupar; Brindha, G.

doi:10.17485/ijst/2015/v8i32/87577

Cited by 9 publications

(8 citation statements)

References 7 publications

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“…patients had easy access to the basic facilities which was much higher in comparison to other studies (6) (9) . Cleanliness of the hospital premises is very important and a high level of it is needed.…”

Section: Resultsmentioning

confidence: 66%

“…The user charges were found to be appropriate by most people which was in contrast with other study were most of the patients felt that the registration fee, OPD consultation and investigation charges were high. (9) More than 80%…”

Section: Resultsmentioning

confidence: 99%

“…(8) Patient gratification is one of the most vital goals in any health system but it is difficult to measure the satisfaction and gauze receptiveness of health systems as not only the clinical but also the nonclinical outcomes of care do influence the customer satisfaction. (9) There are many factors which have an impact on patient satisfaction e.g. the type and number of investigative tests performed, clear interaction with the doctors or nurses, their compassion and empathy, accessibility to the service and time spent in the encounter.…”

Section: Introductionmentioning

confidence: 99%

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Patient Satisfaction: An Informative Tool towards Improvement of Quality Health Care in a Tertiary Care Hospital

Rajguru¹

2018

jmscr

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Section: Resultsmentioning

confidence: 66%

Section: Resultsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Patient Satisfaction: An Informative Tool towards Improvement of Quality Health Care in a Tertiary Care Hospital

Rajguru¹

2018

jmscr

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“…The OPD is also called Ambulatory Care Services and served as the mirror glass of the hospital. In fact, it is the eye of every health facility and patients judge care received at this department as the standard of care offer by the hospital [1]. This is the reason why, healthcare professionals and non-clinical staffs working at the outpatient department of the hospital need to be polite, cheerful and efficient to meet patient's expectations [2].…”

Section: Introductionmentioning

confidence: 99%

“…Therefore, a mismatched between or among these services and patient expected behavior of healthcare professionals proves a conclusive poor satisfaction. It was also posited that, an expression of patients' satisfaction or dissatisfaction is a judgment on the quality of hospital care received and delivered in all its aspects [1]. This experience and perceived state in turn translates into poor and low outpatient attendance and often many of the issues raised by these patients are inefficiency in a health service delivery, time -wasting and resources and potentially lengthening waiting lists [16] and these affect or influence patients' attitudes towards healthcare services [17,18].…”

Section: Introductionmentioning

confidence: 99%

Assessing Experience and Perception of Patients about OPD Services

Yakubu

Mahama

Abu

et al. 2019

ABCMed

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Background: Healthcare is constantly changing for this reason, healthcare administrators and other players in this scenario need dynamic dimensions intended to get reports about patients’ experiences and perceptions about the services they provide at the Outpatient department. This is because patients define the satisfactions experienced at this section of the hospital to be the overall output of the hospital. Discontent of services received at this facility is a judgment on the quality of care provided by the hospital. Aim: The aim of this study is to assess experience and perception of patients about OPD Services. Methods: The study employed a quantitative cross sectional descriptive method. Data was collected by a structured questionnaire at the outpatient department of Tamale Teaching Hospital Ghana. A total of 100 patients were included in the study. Results: The study had a response rate of 100% and with the mean age of respondents of (Mean±SD) 30.57 ±10.11. More than half of respondents (n = 68, 68%) were females and 51% had tertiary education. The minimum and maximum time respondents had to wait to be examined by a Doctor was between ≤ 30 and > 300 minutes respectively. Majority (61%) of the patients had good satisfaction with nurses as they treated patients’ with respect and good lighting at the hospital (66%). There was however, a poor satisfaction in relation to doctor services (59%), registration services, pharmacy services, inadequate physical examination rooms and chairs at waiting area, unclean toilet facility, expenses on laboratory test(70%, highest dissatisfaction), and poor ventilation of facility. Conclusion: The study findings suggested that, maximum number of respondents had very good experience in relation to the nurses’ respectful treatment for patients, the lighting system of the hospital and cleanliness of the environment. The following measures were recommended by respondents for policy-makers and hospital administrators to improve the patient satisfaction and quality of care to gain and maintain market share and clients good experience. These included, reducing the waiting time at the OPD consultation, providing enough chairs, and good communication and friendliness of the OPD registration officers.

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