Patient satisfaction and its associated factors towards perioperative anesthesia service among surgical patients: A cross-sectional study

Teshome, Diriba; Mulat, Yordanos; Fenta, Efrem; Hunie, Metages; Tamire, Tadese; Fentie, Yewlsew

doi:10.1016/j.heliyon.2022.e09063

Cited by 5 publications

(5 citation statements)

References 18 publications

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“…The present study found 61.47% and 51.52% satisfaction with a postoperative visit by the same and another anesthesiologist, respectively. Although the satisfaction was significantly higher than the patients without any postoperative anesthesiologist visit (38.5%), the satisfaction was relatively low compared to the previous studies [13,15,16]. An Austrian study found that the negative patient response created by the perception of not being visited after an operation by the attending anesthetist was 77.1% in a group of patients who were not at all visited postoperatively [5].…”

Section: Discussionmentioning

confidence: 77%

“…However, it was recognized that patient responses might be modified by a desire to please hospital staff and thus may be an underrepresentation of the actual dissatisfaction level [ 14 ]. Recent studies show only moderate satisfaction (50%-75%) [ 15 , 16 ]. It has been suggested that patients may need to learn what to expect from their hospitalization experience to rate their satisfaction appropriately or only rate selected aspects of their care [ 17 ].…”

Section: Discussionmentioning

confidence: 99%

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Effect of Postoperative Anesthesiologists’ Single Visit on Patient Satisfaction: A Hospital-Based Non-Randomized Study

Goth¹,

Karim²,

Yunus³

et al. 2023

Cureus

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BackgroundContinuity of personal care by the anesthesiologist is crucial for patient satisfaction. Over and above the consultation and service in the preoperative area, intraoperative care, and post-anesthesia care unit, anesthesia services frequently incorporate a pre-anesthesia evaluation clinic and a preoperative visit in the inpatient ward for their services, which helps with rapport building. However, routine post-anesthesia visits in the inpatient ward by the anesthesiologist are infrequent, causing a break in the continuity of care. The effect of such a routine post-operative visit by anesthesiologists has been tested only rarely in the Indian population. The present study aimed to evaluate the impact of a single postoperative visit by the same anesthesiologist (continuity of care) on patient satisfaction and compare it with a postoperative visit by another anesthesiologist and no postoperative visit. MethodsAfter institutional ethical committee approval, 276 American Society of Anesthesiologists physical status (ASA PS) I and II, consenting, elective surgical inpatients older than 16 years were enrolled in a tertiary care teaching hospital from January 2015-September 2016. Consecutive patients were allocated into three groups based on the postoperative visit (i.e., group A: by the same anesthesiologist; group B: another anesthesiologist; and group C: no visit). Data related to patients' satisfaction were collected in a pretested questionnaire. Chi-Square and Analysis of Variance (ANOVA) were applied to analyze the data and compare among the groups; a p < 0.05 was considered statistically significant. ResultsThe mean age of the entire cohort was 38.1 years, comprising 39.9% men. Demographic, socioeconomic, and educational statuses were similar in all groups (p >0.05). The percentages of patient satisfaction were 61.47%, 51.52%, and 38.5% in groups A, B, and C, respectively (p=0.0001). Satisfaction with the fulfillment of "continuity of personal care" was the highest for group A (69.35%), which was significantly higher than group B (43.69%) and group C (35.65%). Group C had the lowest fulfillment of patient expectations and was significantly less satisfied than even group B (p=0.02). ConclusionContinuity of anesthesia care with the addition of routine postoperative visits had the highest positive impact on patient satisfaction. Even a single postoperative visit by the anesthesiologist significantly increased the patients' satisfaction.

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Section: Discussionmentioning

confidence: 77%

Section: Discussionmentioning

confidence: 99%

Effect of Postoperative Anesthesiologists’ Single Visit on Patient Satisfaction: A Hospital-Based Non-Randomized Study

Goth¹,

Karim²,

Yunus³

et al. 2023

Cureus

View full text Add to dashboard Cite

show abstract

“…Exploring the level of satisfaction in different nations, an Ethiopian study conducted in 2022 indicated a lower satisfaction rating (64%) than our study [ 20 ]. In addition, a further study done at a comprehensive, specialized hospital in the north-central region of Ethiopia in 2021 indicated a satisfaction rate of 64.6% [ 21 ]. In 2020, a similar rate of 60% was recorded in an Ethiopian academic hospital [ 22 ].…”

Section: Discussionmentioning

confidence: 99%

Patient Satisfaction and Its Predictors With Perioperative Anesthesia Care at Two General Hospitals in Southwestern Saudi Arabia

Alnashri¹,

Alfaqih²,

Buhaliyqh³

et al. 2023

Cureus

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IntroductionPatient satisfaction is one of the most crucial quality assessment and improvement indicators in anesthesia. Different factors reflect satisfaction such as postoperative pain, procedure duration, patient-physician relationship, inpatient services, and waiting time. A high level of satisfaction can lead to better outcomes in many ways, such as decreasing future surgeries fear and strengthening the healthcare system trust among the population. Therefore, this study aimed to evaluate the satisfaction level and its predictors with perioperative anesthesia care among patients subjected to different surgeries in two general hospitals in southwestern Saudi Arabia. MethodologyA cross-sectional study was conducted among patients admitted to different surgical specialties at two general hospitals in Al-Qunfudhah governorate in October 2022. Data were collected through interviews with postoperative patients and checking their medical data from the patient's medical reports. However, all surgical patients aged more than 18 consider as inclusion. In contrast, intensive care unit (ICU) admission, local anesthesia, refusal to participate, and cognitive and communication impairment are the exclusion. Perioperative patient satisfaction was assessed using the Leiden Perioperative Care Patient Satisfaction Questionnaire (LPPSq). ResultsEighty-three of 201 patients were included in the final analysis. The overall level of patient satisfaction concerning perioperative anesthetic care was calculated to be 73.5%. Hospital setting, admission type, BMI, and smoking were statistically associated with perioperative anesthesia patient satisfaction. Additionally, the most frequently reported unpleasant anesthetic side effect was shivering, followed by postoperative pain at a frequency of 42 (50.6%) and 37 (44.6%), respectively. ConclusionA moderate level of patient satisfaction concerning perioperative anesthetic care was detected. Smoking, BMI, admission type, and hospital setting were significantly associated predictors for patients' satisfaction. In order to present a complete picture, we recommend that future research concentrate on additional elements of patient satisfaction, particularly operating room turnover and standards for discharge. Additionally, we propose a routine evaluation before patients' discharge when patients are altering and oriented. Periodic evaluation and enhancement of patient satisfaction with perioperative anesthetic care should be employed and promoted.

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“…Nonmodifiable factors of patient satisfaction include socioeconomic status, race and gender [31]. Women, patients with Hispanic or Asian origin, as well as people with lower economic status showed lower satisfaction with aesthetic care [32]. Emergency cases, patients from more rural areas, and patients receiving regional anaesthesia instead of general anaesthesia were also negative predictors of satisfaction [32].…”

Section: Nonmodifiable Factors Affecting Patient Satisfactionmentioning

confidence: 99%

Patient satisfaction in anesthesiology: a narrative review

Bello

Nübling²,

Luedi

et al. 2023

Current Opinion in Anaesthesiology

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Purpose of review Healthcare is increasingly expanding its view in outcome discussions to integrate patient-reported outcomes such as patient satisfaction. Involving patients in the evaluation of services and the development of quality improvement strategies is paramount, especially in the service-oriented discipline of anaesthesiology. Recent findings Currently, while the development of validated patient satisfaction questionnaires is well established, the use of rigorously tested scores in research and clinical practice is not standardized. Furthermore, most questionnaires are validated for specific settings, which limits our ability to draw relevant conclusions from them, especially considering the rapidly expanding scope of anaesthesia as a discipline and the addition of same-day surgery. Summary For this manuscript, we review recent literature regarding patient satisfaction in the inpatient and ambulatory anaesthesia setting. We discuss ongoing controversies and briefly digress to consider management and leadership science regarding ‘customer satisfaction’.

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Patient satisfaction and its associated factors towards perioperative anesthesia service among surgical patients: A cross-sectional study

Cited by 5 publications

References 18 publications

Effect of Postoperative Anesthesiologists’ Single Visit on Patient Satisfaction: A Hospital-Based Non-Randomized Study

Effect of Postoperative Anesthesiologists’ Single Visit on Patient Satisfaction: A Hospital-Based Non-Randomized Study

Patient Satisfaction and Its Predictors With Perioperative Anesthesia Care at Two General Hospitals in Southwestern Saudi Arabia

Patient satisfaction in anesthesiology: a narrative review

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