A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong Kong

Wu, Hung‐Che; Cheng, Ching‐Chan; Ai, Chi-Han

doi:10.1016/j.tourman.2017.12.011

Cited by 198 publications

(221 citation statements)

References 153 publications

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“…Similarity, Kim, Woo, & Uysal [6] [15] found that perceived value is positively impact revisit intention mediated by satisfaction with experience trip in elder tourism. More recently, Wu, Cheng, & Ai [16] examined experiential quality can influence behavioral intentions mediated by two experiential value, experiential satisfaction and trust for cruise tourists. All of these study demonstrated perceived value is positively associated to satisfaction and revisit intention.…”

Section: Perceived Valuementioning

confidence: 99%

“…Satisfaction has been an important factor in influencing tourist behavior including destination choice, tourism consumption at the destination, destination attachment, revisit intention and loyalty [14,15,16]. It's been described as the perceived disparity between service expectations and its performance [17] and refers to "a judgment that a product/service feature, or the product or service itself, provided (or is providing) a pleasurable level of consumption-related fulfillment, including levels of under-or overfulfillment" [18].…”

Section: Event Satisfactionmentioning

confidence: 99%

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Assessing the Effects of Perceived Value on Event Satisfaction, Event Attachment, and Revisit Intentions in Wine Cultural Event at Yibin International Exhibition Center, Southwest China

Yen

2020

AJESS

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The study examines the relationships among perceived value, event satisfaction, event attachment, and revisit intentions in a wine cultural festival context. Data was collected by questionnaire survey at many famous wine tourism sites at Yibin, China and a total of 419 valid samples were received. A questionnaire survey analyzed by SEM supports the model of revisit intentions as a function of attendees’ expressive and instrumental responses resulting from output/input perceptions of perceived value and a pleasurable level of consumption-related fulfillment of event satisfaction. Implications, such as the managers should design valuable activities to attendees and satisfy their needs for experiencing of wine culture, are displayed as well as future research opportunities recommended.

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Section: Perceived Valuementioning

confidence: 99%

Section: Event Satisfactionmentioning

confidence: 99%

Assessing the Effects of Perceived Value on Event Satisfaction, Event Attachment, and Revisit Intentions in Wine Cultural Event at Yibin International Exhibition Center, Southwest China

Yen

2020

AJESS

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“…Extensive insights into the experiential values in the sharing economy setting are provided. Given the increasing importance of experiential values (e.g., [137,138]), practical guidelines for service providers are also discussed to develop and maintain positive customer experiential values toward sharing services/products [139]. The lack of studies directed at providing frameworks to explore customers' experiential values has prompted the present study to offer perspectives for the further investigation and incorporation of experiential values and behavioral intention in the sharing economy.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

Sharing Economy Service Experience and Its Effects on Behavioral Intention

et al. 2019

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The sharing economy allows consumers to share spare resources through online platforms and to reduce the transaction costs by using platform services. Shared enterprises use idle resources in a more intelligent manner and share the resulting benefits with consumers. This study connects the shared enterprises’ service innovations with service experience. This study examines the consumers’ energy sharing experience and its impact on their experiential values, which in turn, affects their continued sharing energy intention. In addition, this study further examines the moderating effects of social influence and sustainability on experiential value and behavioral intentions. Data were collected from 460 Taiwanese consumers. The consumers were asked to complete a survey about their experience with Gogoro energy sharing services. Structural equation modelling (SEM) was adopted to analyze the data via IBM SPSS AMOS 25.0 (Armonk, New York, U.S.). As a result, a new four-element sharing economy service experience model was suggested; the service experience had a significant and positive effect on the behavioral intention. Additionally, the experiential values had significant and positive effects on the behavioral intention. Moreover, social influence and sustainability had significant and positive moderating effects on the relationships between experiential values and behavioral intention.

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“…This initial work provided us with the theoretical and operational framework necessary to propose a system of indicators to measure the sustainability of tourism at a municipal level, which was better suited to the characteristics of the destination to be analysed, in our case Acapulco, a mature "sun and beach" tourist resort. This system of indicators stems from previous work on sustainability in tourism and the generation of expectations and experiences [42,57,81,94,98,102], intentions to return and intentions to recommend the destination (WOM-word of mouth) [110][111][112][113][114], among other authors and works. This system of indicators was verified by research experts and tourism consultants in the city of Acapulco and in the cities of Valencia and Castellón de la Plana in Spain.…”

Section: Methodsmentioning

confidence: 99%

“…For the tourist experience scale, the scales of Oh et al [57] and Hosany et al [121] were used and their subsequent debugging and adaptation reduced it to 4 items. Finally, for the scales of intentions of behaviour and recommendation (WOM) we used Croning et al [110], Kim et al [122], Stylos et al [111], Wu, Cheng and Ai [113], Zhang, Wu and Buhalis [114], which after the corresponding stages of debugging and adaptation were reduced to 3 items each.…”

Section: Methodsmentioning

confidence: 99%

The Importance of Sustainability in the Loyalty to a Tourist Destination through the Management of Expectations and Experiences

et al. 2019

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Sustainability has become one of the key factors for the development of tourism both nowadays and in the future. The need to integrate environmental, socio-cultural and economic factors is a consequence of the evolution of society itself, the introduction of new information and communication technologies (ICTs) and a new way of understanding tourism and the world in general. Tourists increasingly seek a unique quality in their travels and are better informed before deciding on a tourist destination to spend their holidays or leisure time. They want to have unique, memorable experiences, and because of that, they are willing to look for those destinations that can offer them something different. The generation of expectations is no longer the sole responsibility of companies and public and private organizations in destinations, since information may be in the hands of the individuals themselves who can share it in social networks, blogs, or on platforms such as Booking or TripAdvisor, among others. This forces companies and public and private organizations to rethink the way in which and when they relate to tourists in general. With all these considerations, one of the objectives of this study was to analyse the way in which sustainability interrelates with the generation of expectations, experiences and perceptions and the effect on the possibilities of returning to a tourist destination and even recommending it in social networks to friends and acquaintances. For this reason, the destination of Acapulco, Guerrero, Mexico, was chosen, a mature destination of sun and beach that, in recent years, has been immersed in a process of change where one of the axes is sustainability. This study used a convenience survey with 310 valid questionnaires with tourists who stayed more than three days in Acapulco during the months of December 2016 to February 2017. The questionnaires were completed at different points of the destination and by participants over 18 years of age. We used SEM (Structural Equations Modeling) and EQS (Structural Equation Modeling Software) for statistical analysis. The results of the study showed how expectations influenced experiences and the intention to return to the destination and recommend it (WOM), thus, we proposed a series of recommendations for public and private agents that manage this tourist destination.

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A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong Kong

Cited by 198 publications

References 153 publications

Assessing the Effects of Perceived Value on Event Satisfaction, Event Attachment, and Revisit Intentions in Wine Cultural Event at Yibin International Exhibition Center, Southwest China

Assessing the Effects of Perceived Value on Event Satisfaction, Event Attachment, and Revisit Intentions in Wine Cultural Event at Yibin International Exhibition Center, Southwest China

Sharing Economy Service Experience and Its Effects on Behavioral Intention

The Importance of Sustainability in the Loyalty to a Tourist Destination through the Management of Expectations and Experiences

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