A Structural Relationship Between TQM Practices and Organizational Performance With Reference to Selected Auto Component Manufacturing Companies

Abstract

Total Quality Management (TQM) is a holistic management philosophy of continuously improving the product / service / process quality by focusing on the customer needs and expectation to enhance customer satisfaction and organizational performance. Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned. TQM as long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The objective is to study the TQM practices and their influence on organizational performance in selected auto component manufacturing companies located in the state of Tamilnadu, India and to find out the relationship of TQM practices on commitment and performance of the organization as a whole. TQM practices like management participation, team work, employee empowerment, training and development, process quality management, supplier quality management, employee encouragement and quality culture significantly influences the employee commitment. In turn employee commitment on TQM practices have significant influences on employee performance and quality performance as well.

A systematic literature review of Total Quality Management (TQM) implementation in the organization

“…The application of TQM in the organization was appear in some papers with multiple organization sector are using TQM succesfuly. Kumar & Shanmuganathan, (2019) developed a standard reliable instrument that can be used to measure the TQM implementation in an automotive component manufacturing company. The result shown that TQM has significantly influences the organizational commitment as well as the overall performance.…”

“…Those 3 stages must be implemented well with the commitment from management and employees involvement and others factor such as training and communication (Kumar & Shanmuganathan, 2019).…”