A staff‐generated cross‐training plan for academic reference librarians: The TQM approach at Wayne State University libraries

Spang, Lothar

doi:10.1108/eb049283

Cited by 7 publications

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“…11 Seminar-type introductions to all campus libraries have been implemented for reference librarians at Wayne State University. 12 The Atkins Library Departmental Exchange is also an example of positional clarification.…”

Section: Technical Services Quarterlymentioning

confidence: 99%

Enhancing Library Staff Training and Patron Service Through a Cross-Departmental Exchange

Metzger¹

2006

Technical Services Quarterly

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The Information Commons Cross-Departmental Exchange was developed to contribute toward the integration of library services at the J. Murrey Atkins Library of the University of North Carolina at Charlotte. The Cross-Departmental Exchange provides structured orientations to library functions and services, tailored for all library employees. This paper describes the development of the Cross-Departmental Exchange and its place within the spectrum of cross-training programs. The structure of the Cross-Departmental Exchange and its benefits for employees and patrons are addressed. Finally, suggestions for implementing the program at other libraries are offered.

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Section: Technical Services Quarterlymentioning

confidence: 99%

Enhancing Library Staff Training and Patron Service Through a Cross-Departmental Exchange

Metzger¹

2006

Technical Services Quarterly

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“…• distance learning • face-to-face/classroom • on-the-job • computer based/online learning (Garrison, Schardt, and Kochi, 2000) • group training/hands-on (Senkevitch and Wolfram, 1996) • mixed methods • self-directed learning (Giuse et al, 1997) • team-teaching methods • peer/co-worker teaching (Kirkpatrick, 1998) • mentoring • cross-training (Spang, 1996) • problem-based curricula (Detlefsen et al, 1996;Giuse et al, 1996;Giuse et al 1997) Kirkpatrick (1998) reviews the literature on staff training in IT in academic libraries, concluding that there is little published research on methods used to train staff. A brief overview of training methods available to librarians, in a project to deliver timely continuing education programmes (Brandt, Sapp, and Campbell, 1996), has not been sufficiently well evaluated to be applied with confidence to other situations.…”

Section: Why Is Training For Staff Important?mentioning

confidence: 99%

Evidence‐based Practice for Information Professionals:A Handbook

2005

Journal of Documentation

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Librarians working in healthcare in the late 1990s had the considerable privilege, and indeed pleasure, of witnessing and participating in, a revolutionary paradigm which was to place information management, its associated skills and technologies in centre stage in the delivery of appropriate and effective care. That paradigm, variously identified as "evidence based medicine", "evidence based healthcare" or "evidence based practice" placed a premium on the retrieval of rigorous and reliable evidence to inform clinical decision making.Had this been the full impact of this new model for ongoing discovery and lifelong learning then you, the reader, likely working in an information sector outside healthcare, would have no need to even open this edited book on evidence based information practice. The fact that you have opened this book bears testimony to the migration of the "evidence based" model to other sectors including education, social work and management. It also attests to an increasing interest in the evidence base for our own practice. Although much of the trail has been blazed from within the healthcare sector, and is necessarily represented as such in this book, we contend (and many colleagues agree) that this model is equally valid for the sector within which you are working. What is required is the application of the tools and techniques to your specific area of practice, be it in libraries, museums or archives, and its sensitive adaptation to your local culture and environment.We, the editors, would like to invite you to examine this model with an open mind and attempt to identify its potential usefulness wthin your specific context. In doing so we would encourage you to challenge, to criticize and, even, to combat! "No stimulation without irritation" has long been a rallying cry from Muir Gray, one of the leading proponents of evidence based practice. In producing the light that only the generation of heat can occasion we believe that the cause of evidence based practice will be better advanced than through some uneasy and artificial consensus.We would like to take this opportunity to thank both our spouses and families for their patience, forbearance and encouragement as we oversaw the progress of this work from idea to realization.

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“…Dankert and Dempsey (2002) describe a reference training program for library staff using peer training. Spang (1996) discusses a staff‐generated cross‐training plan using a total quality management approach. Although these programs are very comprehensive, they do not adequately cover detailed training in various disciplines, including business.…”

Section: Literature Reviewmentioning

confidence: 99%

Getting down to business: library staff training

Tucker

2004

Reference Services Review

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Develops a model for a library staff training program for business reference. The program identifies core business reference competencies for library staff and uses performance measure standards to meet Reference and User Services Association guidelines. Provides a training program that offers insight into the information‐seeking habits of business students, general knowledge of the business discipline and assistance in identifying appropriate library resources. Covers all aspects of establishing a training program including planning, implementation and assessment. Effective training programs covering business and other disciplines provide library staff with an opportunity for professional development and give the library an avenue to improve the quality of reference assistance.

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A staff‐generated cross‐training plan for academic reference librarians: The TQM approach at Wayne State University libraries

Cited by 7 publications

References 0 publications

Enhancing Library Staff Training and Patron Service Through a Cross-Departmental Exchange

Enhancing Library Staff Training and Patron Service Through a Cross-Departmental Exchange

Evidence‐based Practice for Information Professionals:A Handbook

Getting down to business: library staff training

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