A Social Process Model of User-Analyst Relationships

Newman, Michael; Robey, Daniel

doi:10.2307/249578

Cited by 373 publications

(297 citation statements)

References 33 publications

Supporting

Mentioning

292

Contrasting

Unclassified

Order By: Relevance

“…The process we elaborated is similar to Gersick's punctuated equilibrium model (Gersick, 1991) which views change as long periods of stability (with incremental change) and brief periods of revolutionary change. Past IS researchers have used the concepts of punctuated equilibrium to understand problems of system-development (Newman & Robey, 1992), virtual teams (Jarvenpaa, Shaw, & Staples, 2004), adoption of new technologies (Loch & Huberman, 1999), technology-led organizational transformation (Orlikowski, 1996), to name a few. Our study contributes to this literature to establish the usefulness of the punctuated equilibrium model to a macro-level technology adoption process within an organization.…”

Section: Discussionmentioning

confidence: 99%

Organizational Assimilation of Technology in a Sunrise Industry – A Story of Successes and Failures

Rao¹,

Dé²

2013

Grand Successes and Failures in IT. Public and Private Sectors

View full text Add to dashboard Cite

Abstract. The study analyzes the contextual factors impacting technology assimilation in an environment that is characterized by macro-economic changes, rapid technological innovations, emerging industry practices and shifting organizational contexts. Stones' strong structuration theory (SST), a refinement of Giddens' structuration theory, is used as the theoretical lens for studying the technology assimilation process. SST is used to analyze the structuration process at the micro-level and its impact on the structures at the meso/macrolevel. In addition, actor network theory (ANT) is used to analyze the role of heterogeneous actors in altering the structures as the actor network adapts to the technological innovations and changing contexts.Keywords: Structuration theory, Actor network theory, Technology diffusion, Technology assimilation. IntroductionStudies of technology in organizations can be classified into two broad streams of research. The first stream adopts the ontological stance of discrete entities; the primary mechanism of diffusion being the moderation effect or technology impact; the methodology being variance-based studies; and the key concepts studied being technological imperatives or contingency models (Orlikowski & Scott, 2008). Most of the early diffusion studies fall into such a positivist stream of research and attempt to understand the relation between technology and organizational context, and its impact on the innovation diffusion process. The second stream of research adopts an ontological stance that assumes technology and organizations being part of a mutually dependent ensemble; the primary mechanism of diffusion being the interaction effect of technology with the organizational context and human actors; the methodology being process-based studies; and the key concepts being the duality of technology with technology viewed as both a physical and a social object (Orlikowski & Scott, 2008). A majority of the studies that fall into this stream of research focus on the interplay of technology and organization / human actors and the resultant impact on technology and organizational structures. While technology impact in organizations has attracted research approaches from both of these paradigms, technology adoption and diffusion studies has largely remained positivist in nature. Fichman (Fichman, 2000) points out the limitations of the

show abstract

Section: Discussionmentioning

confidence: 99%

Organizational Assimilation of Technology in a Sunrise Industry – A Story of Successes and Failures

Rao¹,

Dé²

2013

Grand Successes and Failures in IT. Public and Private Sectors

View full text Add to dashboard Cite

show abstract

“…A climate that encourages user participation does not guarantee success but appears to help (Butler and Fitzgerald 1997). More specifically, user participation leads to critical encounters (Newman and Robey 1992;Robey and Newman 1996) and conflict/resolution cycles (Robey and Farrow 1982;Robey and Newman 1996;Robey et al 1993) that may improve designs and change project trajectories. However, while some longterm ISD trends (e.g., the Agile movement) encourage increased user participation, others undermine it.…”

Section: Interpersonal Interactions In Isdmentioning

confidence: 99%

The Sensemaking-Coevolution-Implementation Theory of software design

Ralph

2015

Science of Computer Programming

View full text Add to dashboard Cite

Understanding software design practice is critical to understanding modern information systems development. New developments in empirical software engineering, information systems design science and the interdisciplinary design literature combined with recent advances in process theory and testability have created a situation ripe for innovation. Consequently, this paper utilizes these breakthroughs to formulate a process theory of software design practice: SensemakingCoevolution-Implementation Theory explains how complex software systems are created by collocated software development teams in organizations. It posits that an independent agent (design team) creates a software system by alternating between three activities: organizing their perceptions about the context, mutually refining their understandings of the context and design space, and manifesting their understanding of the design space in a technological artifact. This theory development paper defines and illustrates Sensemaking-Coevolution-Implementation Theory, grounds its concepts and relationships in existing literature, conceptually evaluates the theory and situates it in the broader context of information systems development.

show abstract

“…Several technically sound and functionally effective IS have remained unused (Lyytinen, 1988), which is an indication that IS success may not be completely determined by the objective properties and performance of the software product. Markus and Keil (1994) and Newman and Robey (1992) have further observed that system success is not only determined by technical factors, but often by the perceptions of stakeholders, which are not always shaped by rational objectives. In this model, we have followed Duggan and Reichgelt (2006) in proposing that IS success is positively related to IS quality but it is mediated by users' perceptions of the "goodness" of the system (perceived usefulness and perceived ease-of-use).…”

Section: Validating the Simplified Frameworkmentioning

confidence: 99%

A Modified Capability Framework for Improving Software Production Processes in Jamaican Organisations

Chevers

Duggan

2007

E J Info Sys Dev Countries

View full text Add to dashboard Cite

Recurrent information systems (IS) problems, including low quality, long development lead times, user dissatisfaction, and high implementation costs have been a persistent theme in the IS literature and have led to the perception of a "software crisis". Consequently, the IS development community has adopted several software process improvement (SPI) programs supported by formal process assessment approaches such as the capability maturity model (CMM). Research, conducted mostly in developed countries to evaluate the effects of such programs, has confirmed that an SPI focus can contribute to the production of high-quality systems; however, this phenomenon has rarely been studied in smaller enterprises such as those in Jamaica and other developing countries. The insights gleaned from such research in larger organisations may not be entirely applicable to the smaller firms in Jamaica. The authors undertook a survey of Jamaican organisations which revealed the absence of any formal approaches for gauging the discipline and maturity of their IS production processes. One possible reason is the complexity of CMM-supported SPI programs. In this paper, we undertake an evaluation of the software production environment in Jamaica and the operational tenets of the CMM, in order to recommend a modified software process assessment regime that is more suited to this environment so as to increase the likelihood of adoption in this context.

show abstract

A Social Process Model of User-Analyst Relationships

Cited by 373 publications

References 33 publications

Organizational Assimilation of Technology in a Sunrise Industry – A Story of Successes and Failures

Organizational Assimilation of Technology in a Sunrise Industry – A Story of Successes and Failures

The Sensemaking-Coevolution-Implementation Theory of software design

A Modified Capability Framework for Improving Software Production Processes in Jamaican Organisations

Contact Info

Product

Resources

About