A Simplified System Usability Scale (SUS) for Cognitively Impaired and Older Adults

Holden, Richard J.

doi:10.1177/2327857920091021

Cited by 44 publications

(29 citation statements)

References 23 publications

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“…Additionally, the use of large closed captions during a remote testing session has been recommended for older users with visual or hearing impairments. Holden [ 33 ] published a Simplified System Usability Scale that was modified for and tested with older adults and those with cognitive disabilities but did not demonstrate its use in remote testing.…”

Section: Resultsmentioning

confidence: 99%

Usability-In-Place—Remote Usability Testing Methods for Homebound Older Adults: Rapid Literature Review

Hill¹,

Brown²,

Campbell³

et al. 2021

JMIR Form Res

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Background Technology can benefit older adults in many ways, including by facilitating remote access to services, communication, and socialization for convenience or out of necessity when individuals are homebound. As people, especially older adults, self-quarantined and sheltered in place during the COVID-19 pandemic, the importance of usability-in-place became clear. To understand the remote use of technology in an ecologically valid manner, researchers and others must be able to test usability remotely. Objective Our objective was to review practical approaches for and findings about remote usability testing, particularly remote usability testing with older adults. Methods We performed a rapid review of the literature and reported on available methods, their advantages and disadvantages, and practical recommendations. This review also reported recommendations for usability testing with older adults from the literature. Results Critically, we identified a gap in the literature—a lack of remote usability testing methods, tools, and strategies for older adults, despite this population’s increased remote technology use and needs (eg, due to disability or technology experience). We summarized existing remote usability methods that were found in the literature as well as guidelines that are available for conducting in-person usability testing with older adults. Conclusions We call on the human factors research and practice community to address this gap to better support older adults and other homebound or mobility-restricted individuals.

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Section: Resultsmentioning

confidence: 99%

Usability-In-Place—Remote Usability Testing Methods for Homebound Older Adults: Rapid Literature Review

Hill¹,

Brown²,

Campbell³

et al. 2021

JMIR Form Res

View full text Add to dashboard Cite

show abstract

“…To assess technology usability, the team (1) used the Simplified System Usability Scale (SUS) for Cognitively Impaired and Older Adults [ 47 ] to obtain a high-level summary usability score and (2) developed a novel usability questionnaire to obtain feedback on specific usability issues with the apps. The novel questionnaire asked for participants’ general impressions of the app (eg, if they had trouble reading the text and if they were happy the app was available) as well as their impressions regarding each step of app use (opening the app, logging in, adding and removing medications, etc).…”

Section: Methodsmentioning

confidence: 99%

Going Remote—Demonstration and Evaluation of Remote Technology Delivery and Usability Assessment With Older Adults: Survey Study

Hill¹,

Harrington²,

Adeoye³

et al. 2021

JMIR Mhealth Uhealth

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Background The COVID-19 pandemic necessitated “going remote” with the delivery, support, and assessment of a study intervention targeting older adults enrolled in a clinical trial. While remotely delivering and assessing technology is not new, there are few methods available in the literature that are proven to be effective with diverse populations, and none for older adults specifically. Older adults comprise a diverse population, including in terms of their experience with and access to technology, making this a challenging endeavor. Objective Our objective was to remotely deliver and conduct usability testing for a mobile health (mHealth) technology intervention for older adult participants enrolled in a clinical trial of the technology. This paper describes the methodology used, its successes, and its limitations. Methods We developed a conceptual model for remote operations, called the Framework for Agile and Remote Operations (FAR Ops), that combined the general requirements for spaceflight operations with Agile project management processes to quickly respond to this challenge. Using this framework, we iteratively created care packages that differed in their contents based on participant needs and were sent to study participants to deliver the study intervention—a medication management app—and assess its usability. Usability data were collected using the System Usability Scale (SUS) and a novel usability questionnaire developed to collect more in-depth data. Results In the first 6 months of the project, we successfully delivered 21 care packages. We successfully designed and deployed a minimum viable product in less than 6 weeks, generally maintained a 2-week sprint cycle, and achieved a 40% to 50% return rate for both usability assessment instruments. We hypothesize that lack of engagement due to the pandemic and our use of asynchronous communication channels contributed to the return rate of usability assessments being lower than desired. We also provide general recommendations for performing remote usability testing with diverse populations based on the results of our work, including implementing screen sharing capabilities when possible, and determining participant preference for phone or email communications. Conclusions The FAR Ops model allowed our team to adopt remote operations for our mHealth trial in response to interruptions from the COVID-19 pandemic. This approach can be useful for other research or practice-based projects under similar circumstances or to improve efficiency, cost, effectiveness, and participant diversity in general. In addition to offering a replicable approach, this paper tells the often-untold story of practical challenges faced by mHealth projects and practical strategies used to address them. Trial Registration ClinicalTrials.gov NCT04121858; https://clinicaltrials.gov/ct2/show/NCT04121858

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“…Sedangkan penelitian menggunakan metode use questionnaire dilakukan oleh [18], [19] dan [20]. Pendekatan menggunakan metode SUS juga pernah dilakukan oleh [21], [22] dan [23]. Referensi [24], menyatakan pendekatan SUS adalah salah satu kuisioner yang paling banyak digunakan dalam mengukur kemudahan penggunaan sistem interaktif yang dirasakan.…”

Section: Pendahuluanunclassified

Evaluasi Usability pada Learning Management System OpenLearning Menggunakan System Usability Scale

Fatmawati

2021

ISI

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Abstrack -One of the impacts of covid-19 on education is that the learning process must be conducted online. Various forms of Learning Management System (LMS) are used by universities to facilitate the learning process. This study aims to evaluate usability in LMS OpenLearning. The research begins by determining the research object, the data used, and using the System Usability Scale evaluation method in the form of determining scenarios, selecting respondents, collecting data and performing calculations. The test results show the assessment score is at 61.03. The application has a sufficient usability value, with a description of marginal acceptability, grade scale D and adjective rating is ok. Based on the final score of the System Usability Scale (SUS) it can be concluded that LMS OpenLearning can be used by students and function properly.

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A Simplified System Usability Scale (SUS) for Cognitively Impaired and Older Adults

Cited by 44 publications

References 23 publications

Usability-In-Place—Remote Usability Testing Methods for Homebound Older Adults: Rapid Literature Review

Usability-In-Place—Remote Usability Testing Methods for Homebound Older Adults: Rapid Literature Review

Going Remote—Demonstration and Evaluation of Remote Technology Delivery and Usability Assessment With Older Adults: Survey Study

Evaluasi Usability pada Learning Management System OpenLearning Menggunakan System Usability Scale

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