A signaling theory of consumer boycotts

Heijnen, Pim; Made, Allard van der

doi:10.1016/j.jeem.2012.01.004

Cited by 17 publications

(9 citation statements)

References 14 publications

(9 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Consequent to blame attribution and moral outrage (Bechwati & Morrin, 2007;Weiner, 2000), active groups of consumers engage in retaliatory actions via direct or indirect means (Grégoire, Laufer, & Tripp, 2010). These include negative word of mouth, vindictive complaining, switching to an alternative (Grégoire & Fisher, 2008) or calling for boycotts of the company's products (Braunsberger & Buckler, 2009;Heijnen & van der Made, 2012).…”

Section: Literature Review Crisis Attribution Emotional Reactions Amentioning

confidence: 99%

“…Inevitably, this leads to moral outrage and results in consumers seeking to bring the company to justice for its immorality and misconduct (Fediuk et al, 2010; Lindenmeier et al, 2012). Following the unhappiness, active consumer groups advocate for retaliatory actions that include negative word of mouth, vindictive complaining, switching to an alternative, or calls for boycotts of the company’s products (Heijnen & van der Made, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Impact of Moral Ethics on Consumers’ Boycott Intentions: A Cross-Cultural Study of Crisis Perceptions and Responses in the United States, South Korea, and Singapore

Shim

Cho

Kim

et al. 2018

Communication Research

View full text Add to dashboard Cite

This study investigates the effects of individuals' ethics on perceptions and responses to a company's crisis,Drawing on Moral Foundations Theory, it empirically tests a theoretical model of crisis attribution and emotional reaction with two antecedents (i.e., individualizing moral and binding moral) on three outcomes (i.e., crisis attribution, emotions, and boycott intentions), using more than 4000 samples from four culturally-diverse countries-the U.S., South Korea, Malaysia and Singapore. The study finds that individualizing and binding moral foundations have significant effects on attribution, emotional reaction, and behavioral intentions related to corporate irresponsibility, but that their effects are distinct and vary across countries. Individualizing moral foundations lead to boycott intentions through their positive direct effects and indirect effects via blame attribution and emotional reactions. However, the effects of binding moral foundations is multifaceted. They directly inhibit boycott intentions while invoking boycott intentions through their positive indirect effects via attribution and emotion.

show abstract

Section: Literature Review Crisis Attribution Emotional Reactions Amentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Impact of Moral Ethics on Consumers’ Boycott Intentions: A Cross-Cultural Study of Crisis Perceptions and Responses in the United States, South Korea, and Singapore

Shim

Cho

Kim

et al. 2018

Communication Research

View full text Add to dashboard Cite

show abstract

“…Indeed, consider negative selection: when U IC is binding for the green …rm, its pro…t margins are decreasing in consumers' willingness to pay . 21 Therefore, the green …rm is better-o¤ the higher the share of low-valuation consumers and the lower the share of high-valuation consumers that it is able to serve. The opposite happens when DIC is binding for the brown …rm: its pro…t margins are increasing in , therefore this …rm is better-o¤ if it succeeds in serving an increasing share of high-valuation consumers and a decreasing share of low-valuation consumers.…”

Section: Consumers'self-selectionmentioning

confidence: 99%

Non-linear pricing and conscious consumption

Burani

Mantovani

2020

International Journal of Industrial Organization

View full text Add to dashboard Cite

We consider a duopolistic market in which a green …rm competes with a brown rival and both …rms o¤er two quality-di¤erentiated products. We study optimal non-linear contracts o¤ered by the two …rms when consumers: (i) are privately informed about their willingness to pay for quality, and (ii) di¤er in their environmental consciousness. We characterize how consumers with di¤erent valuations for quality self-select into …rms and show that the ranking of qualities, relative prices and pro…ts all depend on the interplay between consumers' valuations and …rms' cost heterogeneity. Interestingly, when consumers'valuations for quality are relatively low, the brown …rm does not o¤er a low-quality variety. This contrasts with the situation of full information, in which both …rms commercialize a high-and a low-quality variety. Hence, the lack of information about consumers'valuations may not only favor the green …rm in terms of higher prices and pro…ts, but also reduce the product range o¤ered by the brown rival.

show abstract

“…Their results show that feedback equilibrium is beneficial to the manufacturer, while is harmful to the retailer. Furthermore, studies on environmental consciousness can be found in Sengupta [31], Espínola-Arredondo and Muñoz-García [32] and Heijinen [33].…”

Section: Rq1mentioning

confidence: 99%

“…To obtain demand functions in different channel structures, we employ a similar utility function established by Ingene and Parry [33], and the utility function has been widely utilized in marketing, economics, etc.…”

Section: The Model and Analysismentioning

confidence: 99%

Low Carbon Strategy Analysis of Competing Supply Chains with Different Power Structures

Liu

Tsai

2017

Sustainability

View full text Add to dashboard Cite

This paper investigates the emission reduction performance for supply chain members in both single-channel and exclusive dual-channel cases. Two game scenarios (Manufacturer Stackelberg and Retailer Stackelberg) are examined under different channel structures. Furthermore, we introduce government subsidies as an impact factor of low-carbon strategy adoption. In the single-channel (Case 1), we mainly examine the influence of consumers' price-sensitivity on channel members' optimal decisions. In the dual-channel (Case 2), we focus on the joint impact of product substitutability and different channel power structures on the optimal decisions under asymmetric related channel status. The analysis suggests that the Stackelberg leaders always perform better than their corresponding followers before emission reduction, while they may not necessarily yield more benefits after emission reduction. The implementation of low-carbon strategy depends on parameters like product substitutability and channel base demand. Finally, all the supply chain members will encounter a Prisoner's Dilemma when the product substitutability is relatively high.

show abstract

A signaling theory of consumer boycotts

Cited by 17 publications

References 14 publications

Impact of Moral Ethics on Consumers’ Boycott Intentions: A Cross-Cultural Study of Crisis Perceptions and Responses in the United States, South Korea, and Singapore

Impact of Moral Ethics on Consumers’ Boycott Intentions: A Cross-Cultural Study of Crisis Perceptions and Responses in the United States, South Korea, and Singapore

Non-linear pricing and conscious consumption

Low Carbon Strategy Analysis of Competing Supply Chains with Different Power Structures

Contact Info

Product

Resources

About