A Service Field Concept for Service Value Creation

Kosaka, Michitaka; Doan, Minh Chau; Shirahada, Kunio; Wang, Jing

doi:10.1007/978-94-007-7287-8_2

Cited by 4 publications

(4 citation statements)

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“…In mediator model, we introduce the service field concept so as to bring an effective mechanism for mediators to support value co-creation between firms and customers. The service field is a cooperative environment containing all contexts of services, and it is a mechanism to increase value co-creation and collaboration (Kosaka et al, 2011). When all contexts of services are gathered in the service field, the mediator firm finds it easy to identify the seeds and needs of providers and receivers.…”

Section: Service Mediator and Its Potential Application To Hrmmentioning

confidence: 99%

“…Firms must give them a chance to share their interests and ideas by treating employees as stakeholders (Jones, 1997). The service field where all service contexts are gathered (Kosaka et al, 2011) is organized and managed by HRM to encourage collaboration. Organizations and individual staff have a suitable environment to interact and exchange their supply and demand in that case.…”

Section: Need For Sdl Approaches To Solving Issuesmentioning

confidence: 99%

“…Mediators help customers exchange values and ideas to match seeds and needs by organizing and managing a constructive service field called "Ba". Kosaka et al (2011) defined the service field of "Ba" that was developed from the definition of its concept (Nonaka & Konno, 1998) in knowledge creation, as a cooperative environment containing all contexts of services, and it was a mechanism to increase value co-creation and collaboration. When all contexts of services are gathered in the service field of "Ba", the mediator firm finds it is easy to identify the seeds and needs of suppliers and users.…”

Section: New Service Mediator Based On Service Dominant Logicmentioning

confidence: 99%

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A New Service Mediator For Human Resource Management

Doan

Kosaka

2014

International Journal of Knowledge and Systems Science

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Service science has recently been focused on and this has encouraged both economic activities and research. The main purpose of this study was to investigate the potential of the concept of a mediator model that was Service Dominant Logic (SDL) oriented in Human Resource Management (HRM) to attain service value co-creation between employers and employees. A hypothesis has been anticipated from the literature to propose the concept of an SDL mediator for HRM. Consequently, a case study on a municipal hospital in Ishikawa prefecture (Japan) was undertaken to demonstrate the usefulness of the new model. The authors found that HRM as an SDL mediator was positively related to the support of value co-creation within organizations. HRM also fostered the relationship between management and staff by organizing and managing the service field for collaboration. Perceived communications and feedback won the trust and commitment of employees. Further, the motivation and knowledge of employees was also shared with employers through HRM. Therefore, the mediating role of HRM was considerable in collaboration. This study demonstrated how the concept of the SDL service mediator supported knowledge sharing and understanding, which thus led to mutual value co-creation.

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Section: Service Mediator and Its Potential Application To Hrmmentioning

confidence: 99%

Section: Need For Sdl Approaches To Solving Issuesmentioning

confidence: 99%

Section: New Service Mediator Based On Service Dominant Logicmentioning

confidence: 99%

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A New Service Mediator For Human Resource Management

Doan

Kosaka

2014

International Journal of Knowledge and Systems Science

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“…Let's consider characteristics of service values. According to Kosaka ((Kosaka, Doan, Shirahada and Wang, 2013), (Doan, Shirahada, Kosaka and Wang, 2012)), "the value of a given service is generally determined according to the situation (e.g., people's characteristics, place, time, cost,)." That is to say, "even if the same service is provided, the service value is different due to people's characteristics or the situation."…”

Section: Introductionmentioning

confidence: 99%

A Methodology of Evaluating Service Value based on the Service Field Concept and Its Application to Evaluation of Attractiveness in Sightseeing

Shuanhai

Kosaka

2017

International Journal of Knowledge and Systems Science

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Much research has been carried out on evaluating service quality. But, there have been no previous methodology which can measure and evaluate service value mathematically. In this paper the authors discuss the concept of a service field and its application to evaluate service value, which is analogous to the electro-magnetic field in physics. For evaluating service value numerically, service value is defined by an inner product of a provider's service attribute vector and a user's requirement attribute vector. In order to demonstrate the effectiveness, the proposed method is then applied to the evaluation of attractiveness in sightseeing. This mathematical model seems to be useful in evaluating the effectiveness of service theoretically.

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