A Methodology of Evaluating Service Value based on the Service Field Concept and Its Application to Evaluation of Attractiveness in Sightseeing

Abstract

Much research has been carried out on evaluating service quality. But, there have been no previous methodology which can measure and evaluate service value mathematically. In this paper the authors discuss the concept of a service field and its application to evaluate service value, which is analogous to the electro-magnetic field in physics. For evaluating service value numerically, service value is defined by an inner product of a provider's service attribute vector and a user's requirement attribute vector. In order to demonstrate the effectiveness, the proposed method is then applied to the evaluation of attractiveness in sightseeing. This mathematical model seems to be useful in evaluating the effectiveness of service theoretically.

Towards a Multidimensional Ontology Model for DIH-Based Organisations

“…The project DIH4CPS goes one step further and proposes the elaboration of an ontologically structured knowledge base allowing reasoning based on CPS entities to represent effective communication, collaboration, and coordination among stakeholders. Although CPS ontologies (Petnga & Austin, 2016;Xu & Kosaka, 2017;Hildebrandt et al, 2018) have already been proposed in the literature as well, the ontology proposed in this paper proposes to enrol a CPS ontology in the context of Digital Innovation Hubs competences and networking environment. To our knowledge, only some initial work on this integration has been achieved so far in Nicolas et al (2023).…”

“…A network exists to fulfil an objective. This objective may be for instance, to offer a new type of service and value (Xu & Kosaka, 2017), to make decision on emergency situations (Blangenois et al, 2013), to exchange parties on a business sector, to submit a proposal for a call for tender, etc.…”