A Review on Robotic Process Automation - The Future of Business Organizations

Ansari, Wasique Ali; Diya, Paritosh; Patil, Sahishnu; Patil, Sunita

doi:10.2139/ssrn.3372171

Cited by 31 publications

(25 citation statements)

References 10 publications

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“…Control Room handles and controls the entire process of automation and contains the bot analytics that executes inside the bot runner and confirms the entire status of execution. Bot runner can run multiple bots at the same time parallel [5,16].…”

Section: Robotic Process Automation Toolsmentioning

confidence: 99%

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Administrating and Resolving the Traveler’s Complaints with the use of Robotic Process Automation

Anjali¹,

Sandhu²,

Goyal³

2021

JUSST

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Robotic Process Automation (RPA) technology is used to automate tasks and create software bots. Actually, RPA is that technology that mimics the actions of humans step by step to automate the entire process. There are several tools for RPA such as Blue prism, Automation Anywhere, Uipath, and Microsoft Power Automation. These tools are used to identify the end-to-end business process and need to create the code that will describe the business process and run the commands. Presently, the Automation process is used in several fields such as accounting and finance, in travel bookings, Traveling payment refunds, managing and resolving the complaints of the customers, hotel inventories, etc. But this paper is based on managing the customer complaints that are faced during their travel time with the use of the Automation process. Process of Automation is very well nowadays, to do everything very quickly and with the better way.

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Section: Robotic Process Automation Toolsmentioning

confidence: 99%

“…In the field of automation process, there are several technologies such as Machine Learning, Artificial Intelligence, Robotic Process Automation, Industrial Robots, Business Process Outsourcing and Virtual Assistance. These technologies consider, the ability of machines for think according to the human's behaviour [5].…”

Section: Literature Reviewmentioning

confidence: 99%

Administrating and Resolving the Traveler’s Complaints with the use of Robotic Process Automation

Anjali¹,

Sandhu²,

Goyal³

2021

JUSST

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“…Finally, they propose that researchers should determine what people do best, how the processes can be redesigned, and where and how the RPA can best be implemented. In this context, Ansari et al [5], perform a comparative study on technical aspects of RPA tools present in industry. In addition, authors expose a set of advantages and disadvantages of the technology and describe how RPA is being used by business organizations in different sectors, such as banking, hospitals or education among others.…”

Section: Related Workmentioning

confidence: 99%

Robotic Process Automation: A Scientific and Industrial Systematic Mapping Study

Enríquez¹,

Ramirez²,

Mayo³

et al. 2020

IEEE Access

122

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The automation of robotic processes has been experiencing an increasing trend of interest in recent times. However, most of literature describes only theoretical foundations on RPA or industrial results after implementing RPA in specific scenarios, especially in finance and outsourcing. This paper presents a systematic mapping study with the aim of analyzing the current state-of-the-art of RPA and identifying existing gaps in both, scientific and industrial literature. Firstly, this study presents an in-depth analysis of the 54 primary studies which formally describe the current state of the art of RPA. These primary studies were selected as a result of the conducting phase of the systematic review. Secondly, considering the RPA study performed by Forrester, this paper reviews 14 of the main commercial tools of RPA, based on a classification framework defined by 48 functionalities and evaluating the coverage of each of them. The result of the study concludes that there are certain phases of the RPA lifecycle that are already solved in the market. However, the Analysis phase is not covered in most tools. The lack of automation in such a phase is mainly reflected by the absence of technological solutions to look for the best candidate processes of an organization to be automated. Finally, some future directions and challenges are presented.

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“…Arbeitsplätze bis 2025 von RPA betroffen sein können (KPMG AG Wirtschaftsprüfungsgesellschaft 2017). Entsprechend tragen viele Mitarbeiter die Sorge, ihren Job zu verlieren (Craig et al 2015c) oder durch einen Roboter ersetzt zu werden (Ansari et al 2019). Aufgrund der Tatsache, dass das finanzielle Einsparpotenzial auch auf Personalkürzungen zu-K rückzuführen ist, stellt sich die Angst der Mitarbeiter als durchaus berechtigt dar (Hermann et al 2018).…”

Section: Herausforderungen Für Unternehmenunclassified

Bewertung der Einsatzpotenziale und Risiken von Robotic Process Automation

Brettschneider

2020

HMD

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ZusammenfassungIn der heutigen Zeit nimmt die Bedeutung schlanker und effektiver Prozesse in Unternehmen vor dem Hintergrund des Wettbewerbs sowie Kostendrucks stetig zu. Um dieser Herausforderung entgegenzuwirken, fokussieren sich Unternehmen auf die Identifikation neuer innovativer Potenziale. Aufgrund der Tatsache, dass monotone und regelbasierte Prozesse durch Softwareroboter automatisiert werden können, ist das Interesse an Robotic Process Automation (RPA) in den letzten Jahren stetig gestiegen. Bevor sich Unternehmen allerdings für oder gegen den Einsatz von RPA entscheiden, ist es zunächst notwendig, dass die Entscheidungsträger ein Verständnis von RPA erlangen sowie die entsprechenden Einsatzpotenziale und Risiken einschätzen können. Dieser Artikel trägt diesem Bedürfnis Rechnung, indem es diese auf Basis einer Literaturrecherche ermittelt und bewertet. Im Ausblick wird das zukünftige Potenzial von RPA eingeschätzt.

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A Review on Robotic Process Automation - The Future of Business Organizations

Cited by 31 publications

References 10 publications

Administrating and Resolving the Traveler’s Complaints with the use of Robotic Process Automation

Administrating and Resolving the Traveler’s Complaints with the use of Robotic Process Automation

Robotic Process Automation: A Scientific and Industrial Systematic Mapping Study

Bewertung der Einsatzpotenziale und Risiken von Robotic Process Automation

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