A Review of Robotic Applications in Hospitality and Tourism Research

Ye, Huiyue; Sun, Sunny; Law, Rob

doi:10.3390/su141710827

Cited by 9 publications

(5 citation statements)

References 79 publications

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“…The robot's height control algorithm tries to keep the human face at 65% of the image height (Y-axis). The current position of the bounding-box face in Figure 8 is marked with (1). If the camera image is 1280 × 720 pixels, the bounding-box position of the face for the image is 720•0.65 = 468 pixels.…”

Section: Adjusting the Height Of The Torso According To Human Heightmentioning

confidence: 99%

“…In the swiftly advancing world of robotics, mobile robots have seen a surge in usage across diverse settings, tasked with various roles that largely involve interaction and cooperation with humans [1][2][3]. The focus of this paper is the development of an autonomous humanoid robot designed for these interactive tasks, with a special emphasis on customer service environments such as hotels, stores, and hospitals.…”

Section: Introductionmentioning

confidence: 99%

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An Autonomous Humanoid Robot Designed to Assist a Human with a Gesture Recognition System

2023

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This paper presents the design of an autonomous humanoid robot designed to optimize and enrich customer service in showrooms, e.g., electronic equipment, mobile network operators, and generally in stores with various articles. The proposed humanoid robot design is distinguished by two key components: a sensor-equipped mobile platform with drives and a body featuring a head outfitted with a touch tablet and an RGBD camera. The control system enables autonomous navigation in both known and uncharted environments, with a special focus on diverse, crowded, and cluttered spaces. To enhance its adaptability, this robot is not only fitted with LIDAR sensors but also cliff and ultrasonic sensors. While the interactive ability with humans is an expected functionality, this paper brings forth certain distinct innovations in humanoid robot design for customer service. One of these unique aspects includes the robot’s ability to physically alter its configuration, such as rotating its head and adjusting the height of its torso to maintain line-of-sight with the customer. This capability signifies a novel degree of spatial responsiveness that exceeds static interaction. Moreover, the proposed robot is equipped with a user-friendly gesture recognition system, uniquely designed to detect and recognize simple human hand gestures. This attribute paves the way for understanding simple commands such as requests for assistance. Upon recognizing a request, the robot tailors its services by following the person around the showroom, effectively assisting and answering customer queries or displaying requisite information on its screen. This active assistance model, specifically tailored for human interaction, showcases the robot’s unique capability to respond proactively and dynamically to human inputs.

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Section: Adjusting the Height Of The Torso According To Human Heightmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

An Autonomous Humanoid Robot Designed to Assist a Human with a Gesture Recognition System

2023

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“…In smart cities, robots can act as tour guides, providing information about landmarks, historical sites, and tourist attractions [176]. Robotics is still a relatively new technology in the tourism industry, but it has the potential to revolutionize the way that tourists interact with destinations.…”

Section: Tourismmentioning

confidence: 99%

Global Models of Smart Cities and Potential IoT Applications: A Review

Hassebo,

Tealab

2023

IoT

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As the world becomes increasingly urbanized, the development of smart cities and the deployment of IoT applications will play an essential role in addressing urban challenges and shaping sustainable and resilient urban environments. However, there are also challenges to overcome, including privacy and security concerns, and interoperability issues. Addressing these challenges requires collaboration between governments, industry stakeholders, and citizens to ensure the responsible and equitable implementation of IoT technologies in smart cities. The IoT offers a vast array of possibilities for smart city applications, enabling the integration of various devices, sensors, and networks to collect and analyze data in real time. These applications span across different sectors, including transportation, energy management, waste management, public safety, healthcare, and more. By leveraging IoT technologies, cities can optimize their infrastructure, enhance resource allocation, and improve the quality of life for their citizens. In this paper, eight smart city global models have been proposed to guide the development and implementation of IoT applications in smart cities. These models provide frameworks and standards for city planners and stakeholders to design and deploy IoT solutions effectively. We provide a detailed evaluation of these models based on nine smart city evaluation metrics. The challenges to implement smart cities have been mentioned, and recommendations have been stated to overcome these challenges.

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“…The COVID-19 epidemic has increased robotics research, as shown through article analysis and literature gaps. The International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, and Sustainability have contributed most to this research (Ye et al, 2022). Recent researches examined how robot looks and service context affect customers' robot utilization.…”

Section: Theoretical and Empirical Backgroundmentioning

confidence: 99%

“…The International Journal of Contemporary Hospitality Management dominated this field. The US, mainland China, and South Korea led robotics academic research (Ye et al, 2022).…”

Section: Application In Hospitality Industrymentioning

confidence: 99%

A Study On Diners’ Opinion Towards Induction Of Service Robots In Gujarat Restaurants

Singh,

Rajauria,

Verma

2023

pjhas

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Background: The rapid development of technology has allowed the restaurant sector to integrate a wide range of technologies into service settings. Service robots can boost efficiency and food service revenues. This study examines consumer approval of diner service robots. Objectives: (a) To analyse diners' views on restaurant robots, (b) To know the effect of demographic considerations on robot introduction in restaurants and (c) To examines diners views on prospects and difficulties that affect service robot attitudes. Methodology: An exploratory research design with structured questionnaire was distributed to 362 participants among which 337 were suitable for the study. Purposive sampling was used to obtain diner’s perspective of inducting service robots in restaurants at major cities of Gujarat (Ahmedabad, Surat, Baroda, Gandhinagar & Rajkot). Data analysis was done on the basis of demographic profile and frequency of visit to the restaurants by using SPSS 25.0. Results: Based on admissible Eigen values, the study derived three criteria for diner acceptance of service robots that explained 72.28% of variance. Hypotheses showed age and gender influenced service robot induction. Education did not affect service robot acceptance. The study suggests that people's views on robots affect their views on restaurant robots. Conclusion: The study shows that service robots could assist restaurants. It specifies service robots' study operations. Diner acceptance of service robots will give a theoretical framework for other service industries in technological acceptance and consumer behavior.

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A Review of Robotic Applications in Hospitality and Tourism Research

Cited by 9 publications

References 79 publications

An Autonomous Humanoid Robot Designed to Assist a Human with a Gesture Recognition System

An Autonomous Humanoid Robot Designed to Assist a Human with a Gesture Recognition System

Global Models of Smart Cities and Potential IoT Applications: A Review

A Study On Diners’ Opinion Towards Induction Of Service Robots In Gujarat Restaurants

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