A review of research on risk and safety modelling in civil aviation

Netjasov, Fedja; Janić, Milan

doi:10.1016/j.jairtraman.2008.04.008

Cited by 152 publications

(76 citation statements)

References 22 publications

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“…Considering this focus and the expected faster growth rate of air transportation in developing countries [Netjasov, Janic, 2008;Japan Aviation and Development Company-JADC, 2012], it appears that the sector has been given relatively less research attention than it merits.…”

Section: Statement Of the Problemmentioning

confidence: 99%

Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry

Rahim

2016

International Journal of Management and Economics

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The long-term survival and competiveness of the airline business is strongly connected to the quality of service offered by airline operators and their ability to satisfy and build long-term relationships with customers. This study investigates the relationship among service quality, customer satisfaction and loyalty in the Nigerian airline industry. The cross-sectional survey research design was chosen in order to collect the primary data, using a structured questionnaire. Convenience sampling was adopted to draw a sample of 800 respondents. The data collected were analysed using correlation and multiple regression analysis. The findings of this study largely support the hypothesized relationships proposed in the conceptual framework. The results specifically reveal that perceived service quality is positively related to both passengers' satisfaction and loyalty. The relationship between passenger satisfaction and loyalty towards the airlines was also found to be positive. The mediating effect of customer satisfaction between perceived service quality and customer loyalty is also found to be positive and partially supported. On the basis of the findings of this study, we conclude that perceived service quality does influence passenger satisfaction, and by extension, loyalty to the airlines. Thus, improvement of service quality is an adjuvant factor to sustainable differentiation and competitiveness in the airline industry. We therefore, recommend that airline operators develop and implement market-oriented service strategies to identify customers' needs and expectations in order to serve them better. Additionally, airline operators should measure service quality regularly to assure that

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Section: Statement Of the Problemmentioning

confidence: 99%

Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry

Rahim

2016

International Journal of Management and Economics

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“…As suppliers have to establish their own brand, but the retailer's brand can only play a role in the channel, the role of small consumers. Retailer's brand is often attached to the agent of the product brand, without the support of suppliers, retailer's brand price will be greatly reduced [7]. For retailers, a good brand of products means profit, sales, image, but also means that the increase in sales efficiency.…”

Section: Resolve Vertical Channel Conflict Methodsmentioning

confidence: 99%

Study on the Influence of Vertical Channel Conflict on the Changing Trend of Channel Cooperation

Yong¹,

Wu²

2017

Proceedings of the 7th International Conference on Management, Education, Information and Control (MEICI 2017)

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Abstract. With the intensification of market competition and the tendency of product homogeneity, the problem of channel conflict is becoming more and more obvious. In general, channel conflict is divided into three types: vertical channel conflict, multi-channel conflict and horizontal channel conflict. This article mainly analyzes the vertical channel conflict, the vertical channel conflict common performance of the conflict between the supplier and the retailer, the manufacturer and the dealer conflict, this article uses the case analysis method to the Nanchang department store event as an example, focuses on the supply Conflict between business and retailer. When the supplier provides the goods to the retailer, it will encounter an unreasonable charge of the entry fee. Therefore, this article is from the supplier's point of view. This paper analyzes the causes and results of the events by reproducing the events of the Nanchang department store, and puts forward a series of methods to solve the conflict of the vertical channels.

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“…Event-based models treat risk as the result of various possible event sequences or transitions between system sates. Harkleroad et al (2013) note that an exemplar of a more influence-based risk model is the Systems-Theoretic Accident Model and Processes (STAMP) developed by Leveson (2004Leveson ( , 2011 and Leveson et al (2006) that is also reviewed in Netjasov and Janic (2008). STAMP intends to integrate varied aspects of risks, including organizational and social issues.…”

Section: Safety Risk Modelingmentioning

confidence: 99%

System Safety Modeling of Alternative Geofencing Configurations for small UAS

Luxhøj¹

2016

IJAAA

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A review of research on risk and safety modelling in civil aviation

Cited by 152 publications

References 22 publications

Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry

Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry

Study on the Influence of Vertical Channel Conflict on the Changing Trend of Channel Cooperation

System Safety Modeling of Alternative Geofencing Configurations for small UAS

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