A Review and Evaluation of Logistics Metrics

Caplice, Christopher G; Sheffi, Yossi

doi:10.1108/09574099410805171

Cited by 135 publications

(93 citation statements)

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“…The focus of this approach is on the extent to which goals are achieved (effectiveness) and resources utilized (efficiency). Caplice and Sheffi [49,50] indicated that the logistics performance measurement could be measured using either individual metrics or at system-wide levels.…”

Section: Performance Measurement Of Scfmentioning

confidence: 99%

Supply Chain Finance in China: Business Innovation and Theory Development

Liu

Zhou

2015

Sustainability

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Supply chain finance (SCF) is concerned with the capital flows within a supply chain, an area often neglected in past decades, while SCF does have an impact on a firm's capability to adopt sustainable supply chain management (SCM) practices. The aim of this study is to explore new insight from a growing body of research which is investigating SCF issues in China, an evolving transition economy. A content analysis on a review of 151 Chinese-written SCF papers from 2004-2014, based on a sample of 45 leading Chinese journals (Chinese Social Science Citation Index, CSSCI) was conducted from three perspectives: topical coverage, theoretical application and methodological inquiry. The study reveals that the research stream of SCF in China has emerged and evolved to a considerable extent. However, the SCF phenomenon in China is not exactly the same as "SCF" as it is perceived in the mature economy, which is articulated in mainstream SCM English literature. The Chinese business context in which SCF has been implemented has played a dominant role in initiating, affecting and even shaping SCF. This study represents the first endeavor in the field of SCM. It diffuses the Chinese-written SCF research in mainstream SCM English literature.

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Section: Performance Measurement Of Scfmentioning

confidence: 99%

Supply Chain Finance in China: Business Innovation and Theory Development

Liu

Zhou

2015

Sustainability

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“…A range of logistics design factors influence recycling behaviour (i.e., the situational factors), which controlled by the LA and which influences the extent to which customers or households comply. These can also be considered 'hard' factors that can be quantified and measured (Caplice and Sheffi, 1994). Strategically, physical aspects affect the degree to which consumers can be motivated to create multiple streams of separated recyclables, with the alternative being a single stream or a fully comingled supply of recyclables (Woodard et al, 2006;Abbott et al, 2011).…”

mentioning

confidence: 99%

Reverse logistics in household recycling and waste systems: a symbiosis perspective

et al. 2016

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Purpose -The purpose of this paper is to investigate the proposition that there is a symbiosis effect for exchanges between household waste recycling systems (HWRSs) and household recycling behaviour (HRB) within the reverse logistics (RL) discourse. Design/methodology/approach -The paper contains empirical findings from a two phase, multi-method approach comprising consecutive inductive and deductive investigations. The qualitative and quantitative data underpin exploratory and explanatory findings which broaden and deepen the understanding of this phenomenon. Findings -Analysis identified significant interactions between situational and personal factors, specifically demographic factors, affecting HRB with key factors identified as engagement, convenience, availability and accessibility. Research limitations/implications -Findings confirm the existence of a symbiosis effect between situational and personal factors and inform current research trends in the environmental sciences, behavioural and logistics literature, particularly identifying consumers as being an important pivot point between forward and RL flows. Practical implications -Findings should inform RL-HWRSs design by municipalities looking to more effectively manage MSW and enhance recycling and sustainability. RL practitioners should introduce systems to support recovery of MSW in sympathy with communication and education initiatives to affect HRB and should also appreciate a symbiosis effect in the design of HWRSs. Social implications -The social implications of improved recycling performances in municipalities are profound. Even incremental improvements in the performance of HWRSs can lead to enhanced sustainability through higher recycling rates, reduced diversion of MSW to landfill, decreases in pollution levels, reduced carbon footprints and reduction in depletion of scarce natural resources. Originality/value -The paper marks an early contribution to the study of symbiosis in HWRSs and HRB pertaining to RL. Findings are offered that identify the key situational and personal factors that interact to affect enhanced HWRSs and also offer insights above those available in current multi-disciplinary literature that has largely examined such factors in isolation. Conclusions offer the possibility of an epistemological bridge between the social and natural sciences.

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“…It might be claimed that they ^Åèìáëáíáçå=oÉëÉ~êÅÜ= do^ar^qb=p`elli=lc=_rpfkbpp=C=mr_if`=mlif`v= = = -7-k^s^i=mlpqdo^ar^qb=p`elli= measure waste, but even this is not true -all they measure is activity, not whether that activity is directed toward some valued outcome. What Caplice and Sheffi (1994) have called effectiveness measures, on the other hand, 'beg the question' in an essential way -those measures are only as good as the norms one establishes for outputs. They may be useful for historical comparison of a single process, but their value in comparing across processes or in guiding resource allocation decisions is quite limited.…”

Section: A Hierarchical Bridge Framework Of Measurement For Pblmentioning

confidence: 99%

“…For the corporation, assessing the contribution of an activity to its objectives is a matter of relating those inputs outputs to profits. While of course this is not necessarily easy (e.g., single factor productivity measures do not capture a comprehensive cost picture), at least the examples given by Caplice & Sheffi (1994) can be measured or translated to dollars (e.g., dollars paid for orders processed, or shipments made), and this is broadly true of metrics proposed in other reviews of corporate logistic performance measurement systems as well (e.g., Chow, Heaver & Henriksson, 1994;Lambert & Burduroglu, 2000;Mentzer & Konrad, 1991), with the important exception of customer satisfaction metrics. The importance of the 'customer view' has already been mentioned in relation to Balanced Scorecards, is often mentioned by authors on logistic performance measurement (e.g., Mentzer, Flint and Kent, 1999).…”

Section: A Hierarchical Bridge Framework Of Measurement For Pblmentioning

confidence: 99%

“…Caplice & Sheffi (1994), in a classification and review of corporate logistic process metrics develop three categories: utilization, productivity, and effectiveness (see Table 1). Utilization measures simply address the question of how much of a resource is used, compared to what has been made available.…”

Section: A Hierarchical Bridge Framework Of Measurement For Pblmentioning

confidence: 99%

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Measurement issues in performance-based logistics

Doerr¹,

Eaton²,

Lewis³

2015

Industrial Innovation

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Public reporting burden for this collection of information is estimated to average 1 hour per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Performance Based Logistics is an acquisition reform that is intended to improve weapon systems logistics by reducing cost, improving reliability, and reducing footprint. It is an extension of a broad process of rationalizing, and in many cases outsourcing government services. As with other examples of governmental service outsourcing measurement issues arise, in the gap between governmental objectives and service measurement, and in the contrast between clear profitcentered vendor metrics, and more complex mission-oriented governmental metrics. Beyond this however, PBL presents new challenges to the relationship between governmental agencies and their service vendors. In many cases, weapons systems logistical support involves levels of operational risk that are more difficult to measure and more difficult to value than other government services. We discuss the implications of operational risk and other measurement issues on PBL implementation. SUBJECT TERMS AbstractPerformance Based Logistics is an acquisition reform that is intended to improve weapon systems logistics by reducing cost, improving reliability, and reducing footprint.It is an extension of a broad process of rationalizing, and in many cases outsourcing government services. As with other examples of governmental service outsourcing measurement issues arise, in the gap between governmental objectives and service measurement, and in the contrast between clear profit-centered vendor metrics, and more complex mission-oriented governmental metrics. Beyond this however, PBL presents new challenges to the relationship between governmental agencies and their service vendors. In many cases, weapons systems logistical support involves levels of operational risk that are more difficult to measure and more difficult to value than other government services. We discuss the implications of operational risk and other measurement issues on PBL implementation.

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A Review and Evaluation of Logistics Metrics

Cited by 135 publications

References 0 publications

Supply Chain Finance in China: Business Innovation and Theory Development

Supply Chain Finance in China: Business Innovation and Theory Development

Reverse logistics in household recycling and waste systems: a symbiosis perspective

Measurement issues in performance-based logistics

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