A Quality Inspection Method to Evaluate E-Government Sites

Garcia, Ana Cristina Bicharra; Maciél, Cristiano; Pinto, Fernando Bicharra

doi:10.1007/11545156_19

Cited by 78 publications

(55 citation statements)

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“…These heuristics are a baseline set of recommendations that are widely considered in the HCI field to be standards for "good" user experience (Nielsen, 2005). The heuristics have been used to evaluate the user experience in multiple domains such as e--government sites (Garcia, Maciel, & Pinto, 2005), ambient display design (Mankoff et al, 2003), and medical devices (Zhang, Johnson, Patel, Paige, & Kubose, 2003). We included all 10 of Nielsen's heuristics (Nielsen, 2005) in our research as a baseline for the evaluation criteria for commercial music services.…”

Section: Evaluating Usability and User Experiencementioning

confidence: 99%

User experience with commercial music services: An empirical exploration

Lee

Price

2015

Asso for Info Science & Tech

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The Music Information Retrieval (MIR) community has long understood the role of evaluation as a critical component for successful information retrieval systems. Over the past several years, it has also become evident that user--centered evaluation based on realistic tasks is essential for creating systems that are commercially marketable. Although user--oriented research has been increasing, the MIR field is still lacking in holistic, user--centered approaches to evaluating music services beyond measuring the performance of search or classification algorithms. In light of this need, we conducted a user study exploring how users evaluate their overall experience with existing popular commercial music services, asking about their interactions with the system as well as situational and personal characteristics. In this paper, we present a qualitative heuristic evaluation of commercial music services based on Jakob Nielsen's 10 usability heuristics for user interface design, and also discuss 8 additional criteria that may be used for the holistic evaluation of user experience in MIR systems. Finally, we recommend areas of future user research raised by trends and patterns that surfaced from this user study.

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Section: Evaluating Usability and User Experiencementioning

confidence: 99%

User experience with commercial music services: An empirical exploration

Lee

Price

2015

Asso for Info Science & Tech

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“…Sillence et al [14] found that trustworthiness is a key factor in user decisions about website engagement. In other words, the success of e-government websites will largely depend on reliability [15]. Further, a range of studies demonstrate and adopt credibility to explain interaction between users and information system.…”

Section: Theoretical Background: E-government Websitesmentioning

confidence: 97%

“…Barnes [20] demonstrates that the service interaction quality is the main factor in users' satisfaction. Furthermore, Garcia et al [15] use privacy and transparency as criteria to evaluate e-government Therefore, the existing guidelines are extended by adding three new guidelines: Transparency; Service agility and Privacy (see Table 2). Table 1.…”

Section: Extension Of Guidelinesmentioning

confidence: 99%

The Assessment of Credibility of e-Government: Users’ Perspective

Huang

Brooks

Sherry

2009

Lecture Notes in Computer Science

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Abstract. Electronic government is increasing worldwide; however there are still some problems which influence users' interaction with them. One of these problems is trustworthiness, which appears to be affected by whether e-government websites demonstrate their credibility. This study uses an empirical approach to evaluate credibility of e-government websites, especially at the local level in the UK. The evaluation consists of three steps: free interaction, task-based interaction and questionnaire. The results indicate that the majority of credibility problems are related to "site easy use", "site looks professional" and "site update". The value of the study is that it provides guidance for designers to improve the credibility of e-government websites.

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“…Para tal, foram adotados 4 critérios -conteúdos, usabilidade, acessibilidade e eficiência -e 33 indicadores tendo por base as contribuições de vários autores e da legislação portuguesa. Foram escolhidos indicadores propostos em Olsina (1999), Amaral et al (2003), Oliveira et al (2003), Garcia et al (2005), Nielsen (2006), Souders (2007), King (2008), Kadlec (2012) e Google (2015. No que diz respeito à legislação, para além da indicada na secção 2.1, considerou-se ainda a Lei n. Usaram-se medidas do tipo Sim/Não -que atribui classificação apenas quando o indicador se verifica na totalidade -e do tipo Semáforo -que admite classificação também quando o indicador se verifica parcialmente (50%).…”

Section: Critérios Indicadores E Medidas Adotadasunclassified

Qualidade dos sítios Web da Administração Pública Portuguesa

Carvalho¹,

Lopes²,

Alexandre³

et al. 2016

RISTI

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Resumo: O impacto da falta de qualidade dos sítios Web de organismos públicos pode ser oneroso. Num mercado onde não há concorrência e que muitas vezes obriga os cidadãos a usar este canal para interagir com serviços públicos, cabe ao Estado assegurar que os seus sítios Web têm qualidade e são acessíveis. Este artigo evidencia as principais conclusões de um estudo de qualidade realizado a 130 sítios Web de organismos da Administração Pública Portuguesa. Para este efeito, foi usado um novo modelo de avaliação desenvolvido com base na literatura de referência e na legislação em vigor. Foram analisados 33 indicadores, distribuídos por quatro critérios: conteúdos, acessibilidade, usabilidade e eficiência. Os critérios de usabilidade e eficiência foram usados pela primeira vez num estudo deste género. Face à análise feita, foram detetadas lacunas, erros críticos e faltas de conformidade, pelo que são apresentadas sugestões de melhoria e mecanismos para assegurar o cumprimento dos requisitos de qualidade. Palavras-chave:Qualidade; Usabilidade; Acessibilidade; Administração Pública Eletrónica; Auditoria Quality of the Portuguese Public Administration websitesAbstract: The impact of the lack of quality of websites from government agencies may be huge. In a market without competition and where citizens are often required to use Web channel to interact with public services, the government must ensure the quality and accessibility of its sites. This article highlights the key findings of a quality study of 130 websites of Portuguese government agencies. For this purpose, a new evaluation model was used, which was developed based on the literature and law. We've evaluated 33 indicators, distributed by four criteria: content, accessibility, usability and efficiency. This is the first study of its kind using usability and efficiency as criteria of quality. We found many gaps, critical errors and non compliances. Proposals are made to implement improvements and mechanisms to ensure compliance with these quality requirements.

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A Quality Inspection Method to Evaluate E-Government Sites

Cited by 78 publications

References 1 publication

User experience with commercial music services: An empirical exploration

User experience with commercial music services: An empirical exploration

The Assessment of Credibility of e-Government: Users’ Perspective

Qualidade dos sítios Web da Administração Pública Portuguesa

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