A Quality Definition Continuum

Seawright, Kristie W.; Young, Scott T.

doi:10.1287/inte.26.3.107

Cited by 31 publications

(22 citation statements)

References 10 publications

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“…Other scholars who have proposed comprehensive frameworks include Smith (1993); Reeves and Bednar (1994);and Seawright and Young (1996). In addition to these scholars, many other people have contributed to the quality-management discipline.…”

Section: Garvin's Comprehensive Framework: Five Approaches To Qualitymentioning

confidence: 99%

What Is Quality? A Management Discipline and the Translation Industry Get Acquainted

Fields¹,

Hague²,

Koby³

et al. 2014

tradumatica

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One way to answer the question "What is quality?" is to start with a framework put forward by Garvin (1984). That framework describes five approaches to determining quality: Transcendent, Product-Based, User-Based, Production-Based ("manufacturing" being Garvin's term) and Value-Based. Garvin does not claim that any one of these approaches is sufficient unto itself. Rather, a well-rounded view of quality requires all five. The present article briefly describes these five approaches to quality and references the work of several of the most visible and respected people in the discipline of quality management. Following that presentation, the article discusses arguments for and against applying qualitymanagement approaches to the translation industry. The authors of this article disagree about the relevance of quality management to the translation industry, but they do agree that stakeholders should take a position on the issue. Keywords: Quality, Quality Management, Translation, Fitness for Use, Requirements, Specifications, Transcendent, Product-Based, User-Based, Production-Based, ValueBased. RESUM (Què és la qualitat? Quan la gestió i la indústria de la traducció entren en contacte)Una manera de contestar la pregunta "què és qualitat?" pot a començar amb el marc presentat per Garvin (1984). Aquest marc descriu cinc enfocaments que determinen qualitat: l'enfocament transcendent, el basat en el producte, el basat en l'usuari, el basat en la producció (Garvin utilitza el terme "manufactura") i el basat en el valor. Garvin no sosté que un d'aquests enfocaments sigui suficient per si mateix. Per contra, una visió multidimensional de la qualitat ha de comptar amb els cinc enfocaments. Aquest article descriu breument aquests cinc enfocaments sobre la qualitat i fa referència al treball d'alguns dels autors més reconeguts i amb major visibilitat en l'àmbit de la gestió de la qualitat. A continuació l'article debat els arguments a favor i en contra de l'aplicació dels diferents enfocaments sobre la gestió de la qualitat en la indústria de la traducció. Els autors d'aquest article estan en desacord entre ells sobre la rellevància de la gestió terminològica en la indústria de la traducció, però sí que coincideixen en què les parts interessades haurien d'adoptar alguna posició al respecte. Paraules clau: qualitat, gestió de la qualitat, traducció, idoneïtat per a l'ús, requisits, especificacions, transcendent, basat en el producte, basat en l'usuari, basat en la producció, basat en el valor. RESUMEN (¿Qué es la calidad? Cuando la gestión y la industria de la traducción entran en contacto)Una manera de contestar la pregunta "¿qué es calidad?" puede en comenzar con el marco presentado por Garvin (1984). Dicho marco describe cinco enfoques que determinan calidad: el enfoque transcendente, el basado en el producto, el basado en el usuario, el basado en la producción (Garvin utiliza el término "manufactura") y el basado en el valor. Garvin no sostiene que uno de estos enfoques sea suficiente por sí mismo. Por el contrar...

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Section: Garvin's Comprehensive Framework: Five Approaches To Qualitymentioning

confidence: 99%

What Is Quality? A Management Discipline and the Translation Industry Get Acquainted

Fields¹,

Hague²,

Koby³

et al. 2014

tradumatica

View full text Add to dashboard Cite

show abstract

“…There are several definitions of quality, and all seem to be based on the specific context in which they are used. For instance, Seawright and Young (1996) presented a variety of definitions of quality and the relationships between them and classified them into seven categories as follows: strategic, transcendent, multidimensional, manufacturing based, value based, product based, and user based. These definitions influence each other and, according to Seawright and Young (1996), the understanding of these associations can help an organization compete in a better way.…”

Section: Qualitymentioning

confidence: 99%

“…For instance, Seawright and Young (1996) presented a variety of definitions of quality and the relationships between them and classified them into seven categories as follows: strategic, transcendent, multidimensional, manufacturing based, value based, product based, and user based. These definitions influence each other and, according to Seawright and Young (1996), the understanding of these associations can help an organization compete in a better way. Reeves and Bednar (1994) described the advantages and disadvantages of different definitions of quality and stated that each one is appropriate under different situations.…”

Section: Qualitymentioning

confidence: 99%

“…Some definitions of quality include the concepts of quality as excellence, as value, as conforming to specifications, as a way to meet=exceed expectations, and from the customer's point of view. These definitions of quality are related also to the categories defined by Seawright and Young (1996), but a unique definition of quality seems to be hard to find.…”

Section: Qualitymentioning

confidence: 99%

“…This can also be seen as providing an organization with added value from its day-today operations. Following the definition presented by Seawright and Young (1996), value-based quality is an extension of user-based quality, in which a product satisfies users' needs. More precisely, value-based quality is defined as excellence or fit for use.…”

Section: Qualitymentioning

confidence: 99%

See 2 more Smart Citations

Quality Assessment of Experiential Knowledge

Mancilla-Amaya

Sanín

Szczerbicki

2012

Cybernetics and Systems

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In recent years knowledge has been considered a critical organizational asset. As any other asset, knowledge provides value to organizations only when it conforms to a set of specifications and standards; in other words, when it is of good quality. Several proposals have addressed the issue of quality of knowledge, but there is not a widely accepted way of measuring such a concept. This article introduces a new approach to measure explicit knowledge in a semi-automatic way using software agents. The ideas described in this article are part of the e-Decisional Community concept, an agent-based platform for sharing experiential knowledge. The results of this research process show that it is possible to obtain a percentage of knowledge that represents an approximate measure of an individual's knowledge.

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