“…Victims are sometimes disappointed with the process because the mediation session seems too long or too short, the mediator does not meet their expectations (for instance, they were overbearing or did not allow for sufficient victim participation), or, particularly, if victims receive an apology that seems incomplete or insincere (Choi et al, ; Choi & Gilbert, ; Choi & Severson, ). In various studies, victims have also reported disappointment with the interaction itself, when they felt pressure to accept an apology or agreement, their emotional expressions of anger and pain were stifled, the process rushed them to agreement, or they felt inadequately prepared for the encounter (Choi et al, ; Choi & Gilbert, ; Choi, Gilbert, & Green, ; Jacobsson et al, ). These potential concerns can be mitigated with proper in‐person preparation prior to the mediated encounter (including coaching offenders on potential apologies), a nondirective mediation style, taking time to discuss and process difficult topics and emotions, and victim‐sensitivity (Choi et al, , ; Choi & Gilbert, ; Choi & Severson, ; Umbreit & Armour, ).…”