A Qualitative Approach towards the Understanding of Managerial Employees in Islamic Organizations

Abstract

The critique on the failure of Islamic organizations to represent the Islamic nature has been pointed towards employees’ competency in understanding the Islamic concept. Hence, this study seeks to delve into the understanding of the employee in Islamic organizations regarding the concept, implementation and challenges in such organizations by employing the qualitative method. The study involves three Islamic organizations namely Islamic Banking, Takaful and Islamic Property Management Company located in three states of the East Coast of Peninsular Malaysia i.e. Kelantan, Terengganu and Pahang. Managerial employees from the three organizations were interviewed and the outcomes were triangulated with the experts. The findings show understanding among managerial employees in Islamic organizations is appropriate but there are still more that need to be improved.

Islamic rationality of Muslim consumers: new insight from text analytics and Al-Ghazali’s thought

“…This combination of terms confirms that Muslim consumers have strong preferences and attitudes toward halal products, for example, food. This seems to be driven by a good appreciation of Islamic ethics and moral values (Abdullah et al , 2019; Ahmed et al , 2019; Awan et al , 2015; Razzaque and Chaudhry, 2013; Soon and Wallace, 2017). The second topic refers to a combination of terms, such as volume, halal, Muslim, study, product, consumers, Islamic, religious, value, attitude and consumer.…”

“…Third are the topics that have successfully identified Islamic attributes. For example, the halal label serves as an important reference in deciding to buy a product, including Islamic banks that use the term "Islamic banks" as a differentiator from conventional banks (Abdullah et al, 2019(Abdullah et al, , 2021Farah, 2020;Kurniawati and Savitri, 2020;Muslichah et al, 2019;Ngah et al, 2021;Vanany et al, 2020). This third topic is closely related to the fourth one that generally emerged from the literature examining Muslim behavior.…”