A Purpose-Based Typology for Systemic Features Enabling Value Co-Creation in Consumer Information Systems

Abstract

Value co-creation enabled by consumers' use of information systems is a challenging topic which requires more explicit definitions for use of academics and managers. Systemic features are digital services enabling co-creation of value, not being products or services to be paid for, but assisting as consumersupporting capabilities between different contexts.In order to gain better insight for systemic features within information systems, we collected empirical data from 23 firms in the high-tech sector and analyzed the systemic features. Systemic features were classified and prioritized by a research group.The created purpose-based typology enhances the understanding on why and how value is co-created with customers. We contribute both to systems and business research by suggesting a purpose-based typology defining different purpose-based constructs for systemic features enabling co-creation of value. We also discuss implications for managing and organizing value within the firm and contribution to organization science and theory of the firm.

Digital Supply Chain Transformation toward Blockchain Integration

“…Here, the key capability is to deliver the right information to the right people at the right time for decision-making purposes [22]. Previous research has highlighted how information integration and service automation serve as important drivers of business value in supply chains [23,24,21]) Additional value drivers include the systemic integration and bundling of information about products and services to create additional value for customers [24].…”