A Process-Centered IT ROI Analysis with a Case Study

Leem, Choon Seong; Yoon, Chui Young; Park, Seung Kyu

doi:10.1023/b:isfi.0000046378.42438.5f

Cited by 11 publications

(9 citation statements)

References 16 publications

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“…Among several different necessities, there is the need of having methodologies or tools to justify the investments in IT on a rigorous basis, and not only on an emotional and/or empathically way. There is therefore the need of studies that propose practically applicable framework and methodologies, something that has also been identified as a limitation of several previous studies [31]. This paper attempts to give a contribution to fill this gap describing the way Rete Ferroviaria Italiana (RFI) surmounted the evaluation of IT/IS investment returns.…”

Section: Research Backgroundmentioning

confidence: 99%

The Evaluation of IS Investment Returns: The RFI Case

Braccini

Perego

Marco

2011

Information Technology and Innovation Trends in Organizations

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Today CIOs and IS departments in general are struggling to find a framework to evaluate the performance and the return of their IS investments.Notwithstanding a long-term research tradition on the topic of the business value impact of IS, so far the identification of the returns of the investments of IS is still an open issue. Even though a consistent body of literature has examined the problem over a time frame of more than 20 years, the IS business value research has produced so far a plethora of theoretical contributions with few practical applications. Starting from the assumption that real-world experiences differ from theoretical explications, and with the intent to contribute in the IS business value research field bringing evidences and witnesses from the reality, this paper presents a case of an IS Performance Management System used to assess the value delivered by IT in RFI (Rete Ferroviaria Italiana), the manager of the Italian railroad infrastructure.

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Section: Research Backgroundmentioning

confidence: 99%

The Evaluation of IS Investment Returns: The RFI Case

Braccini

Perego

Marco

2011

Information Technology and Innovation Trends in Organizations

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“…From the process prospective, ICT investment increases management performance in terms of ICT effect indicators which are focused on business processes and activity, and effectively present the basis of performance ICT management (Leem et al 2004). The ripple effect of an ICT investment has been suggested to consider the overall business value returns (Scheepers and Scheepers 2008).…”

Section: Contribution Of Ictmentioning

confidence: 99%

The impact of information and communication technology on skilled labor and organization types

et al. 2010

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Information and Communication Technology (ICT) affects the global economy and the business world enormously. In particular, the impact of ICT on work organization has been in the spotlight since the widespread introduction of computerized systems two decades ago. However, the relationship between ICT and organizational factors has not been indentified clearly. This study aims to investigate possible complementary relationships between ICT diffusion and organizational factors such as: labor, firm organization, product differentiation and the demand for skilled labor. Utilizing detailed firm-level data in Korea, this research scrutinizes whether the relationship among the organizational factors in Korean firms is different from that of other technologically advanced countries. The results show that ICT demand is complementary to investment in human capital and product differentiation, but not to autonomous organizations. ICT is also found to contribute to productivity and profitability in addition to its effects on these relationships. The results do not show any synergic effect with other factors, however. Investment in ICT should be considered with other organizational factors with attention paid to synergistic effects. The implications could help practitioners as well as academicians in investing in ICT and in studying ICT investment respectively.

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“…Furthermore, core business functions for specific problem situations are developed. This procedure complies with our method but does not address the issue of calculating the profitability IT investment payoff Kohli et al (2003), Kleist (2003), Leem et al (2004) of the mobile solution. In Saleh and Alshawi (2005) a model for assessing the readiness prior to IS investment is described.…”

Section: Literature Reviewmentioning

confidence: 99%

“…An interesting approach to a process-centered IT ROI analysis is described in Leem et al (2004). The authors report a case study where an IT ROI is calculated for a business process from the banking industry.…”

Section: Literature Reviewmentioning

confidence: 99%

Modeling and analysis of mobile business processes

Gruhn¹,

Köhler²,

Klawes

2007

Journal of Enterprise Information Management

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Purpose -The purpose of this paper is to present results from an analysis of service processes regarding their optimization potential through mobile technologies. The analysis was performed with a company of the housing industry. Design/methodology/approach -The analysis was conducted with the aim of organizing business processes more efficiently in order to realize cost savings. Therefore, a method introduced in this paper was used. Findings -It is shown how the initial situation of the company was analyzed, which alternative process models on the basis of mobile technologies were developed and how these alternatives were economically evaluated. Furthermore, first restrictions for the software and system design were identified on the basis of one process model. Finally, it is shown how the method can be used to verify whether the adoption of mobile technologies is suitable to obtain a defined goal, and which requirements such a solution needs to fulfill. Originality/value -This paper shows practitioners how to conduct a systematic analysis of business processes regarding their optimization potential through mobile technologies.

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A Process-Centered IT ROI Analysis with a Case Study

Cited by 11 publications

References 16 publications

The Evaluation of IS Investment Returns: The RFI Case

The Evaluation of IS Investment Returns: The RFI Case

The impact of information and communication technology on skilled labor and organization types

Modeling and analysis of mobile business processes

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