Child abuse and neglect often occur within the context of multiple risk factors, in particular parental mental health (MH) and/or drug and alcohol (D&A) problems. Interventions aimed at improving parental MH and D&A issues can have a positive impact on children now, as well as in the future. However, implementing sustainable service models that facilitate positive change for families with multiple risk factors is challenging. The purpose of the present study was to gain feedback from key stakeholders on a service model targeted at families where there are parental D&A, MH and child protection concerns to identify possible strengths and limitations of the model. This identified possible strategies for service improvement from the perspective of discharged clients and clinical staff. Gaining feedback from key stakeholders on service models is increasingly recognised as central to service evaluation and development. Ten interviews were conducted with clinical staff and twenty interviews with discharged clients of a pilot service that works with families where the child or children are at risk of significant harm in the context of parental MH and/or D&A issues. The interviews with clinicians highlighted difficulties working with this complex client group and its impact on staff burnout. Clinicians suggested how the model could be changed to better support clinical staff from burnout. Interviews with discharged clients highlighted the importance of the relationship with the worker in establishing client engagement and facilitating change. The way in which these recommendations informed the design of the service model is discussed.Keywords: service design and improvement, qualitative enquiry, staff burnout, parental mental illness, parental drug and alcohol problems, child protection
Key Points1 Families that come into contact with child protection services commonly experience multiple risk factors, in particular parental mental health and/or drug and alcohol problems. 2 Families with these risk factors benefit from interventions that include the whole family in treatment. 3 While much of the evidence-base focuses on first order change, for many of these families more enduring change may come from a change in the family system. 4 Interviews with clinicians highlight the difficulties of working with complex and crisis prone families and its impact on staff burnout. 5 Given the strong relationship between client outcomes and staff wellbeing, how to protect staff against burnout should be a key consideration in the design of service models.