A Phenomenological Study on Experiences as a Dental Intermediary Manager

Moon, Hak-Jin; Lim, Soon-Ryun

doi:10.17135/jdhs.2016.16.4.263

Cited by 4 publications

(1 citation statement)

References 6 publications

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“…More 156 recently, non-clinical roles, such as participation in the overall management as well as supervision and quality control of the dental care being provided in the facility have been emphasized along with the traditional role 6) . As the number and roles of dental hygienists are increasing 7) , dental institutions need to have a systematic organizational structure to enable them to perform their duties adequately and to fulfill the role of providing high-quality dental services 8) . Currently, dental hygienists do not have standardized designation, and each dental institution uses different designations 9) .…”

Section: Introductionmentioning

confidence: 99%

Possibility of a Standardized System for Task-Related Hierarchal Positions of Dental Hygienists

et al. 2020

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Background: Despite the demand for greater competence of dental hygienists in recent times, and the consequent standardization of systems in the organizations, there is a lack of a proper system for hierarchal positions of dental hygienists. The aim of this study was to identify the tasks performed by Korean dental hygienists in various work settings and hierarchal positions to suggest a standardized system for task-related hierarchal positions. Methods: A survey was conducted by sending questionnaires to 966 dental hygienists, and responses from 757 participants were included in the final analysis. The survey comprised questions regarding participants' general characteristics, tasks, current positions, and the internal policies or standards of the respective organizations to define these positions. The participants' positions were analyzed as frequency and cross-sectional analysis with respect to their general characteristics, their place in the organizational charts, the size of their workplaces, and differences in the tasks performed. Results: Data showed that 82.6% of the hospitals and clinics in Korea have organizational systems to determine the positions, and there was a significant difference in the systems according to the size of the health facility (p＜0.05). The standards or policies used to define positions within general or university hospitals were determined by internal regulations or bylaws, whereas work experience was the major determinant of positions in smaller dental hospitals or clinics. The main tasks performed by dental hygienists in Korea were dental assistance (81.2%), routine dental hygiene tasks (53.4%), and administrative tasks, such as reception and billing (46.1%). Conclusion: Most dental hygienists in Korea are actively involved in dental assistance. Therefore, their specific tasks and responsibilities should be standardized more effectively. The data obtained from this study can be used to establish a standardized position system.

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Section: Introductionmentioning

confidence: 99%

Possibility of a Standardized System for Task-Related Hierarchal Positions of Dental Hygienists

et al. 2020

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Influence of Dental Hygienists’ Core Competencies on Job Performance

Park

Lee

2017

J Dent Hyg Sci

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This study targeted 123 dental hygienists working at the university and dental hospital as well as the dental clinic in Busan. The study ran for 5 months beginning July 23, 2016. The purpose of the study was to understand the relationship between core competencies and job performance for dental hygienists. The major core competencies of dental hygienists were interpersonal relation competency (3.61) was the highest, followed by management and educational competency (3.59), organizational relation competency (3.57), and basic dental hygiene management competency (3.56). Regarding the subjects' job performance, 'the task requested by a boss could be finished by the deadline' (3.93) was the highest, followed by 'there has been no case where others were harmed owing to carelessness' (3.76). 'The performance exceeding the targets set by the boss' (3.11) was relatively low. The group working for dental hospitals showed higher job performance than the group working for dental clinics (p=0.009) while there were high correlations between core competencies and job performance (p=0.733). Also, analysis for understanding relevant variables of core competencies that affected job performance revealed that the interpersonal relation competency (p=0.25), self-control competency (p=0.32), and basic dental hygiene competency (p=0.15) were significant. In summary, reinforcement of the dental hygienists' core competencies has a positive effect on job performance. Improved job performance in turn should improve patient care as well as the performance of the healthcare organization overall which will be eventually helpful to the provision of high-quality medical service to patients, and helpful for the hospital organization Helpful in making their performance better. Therefore, it would be necessary to establish administrative/educational support to facilitate dental hygiene education to develop major competencies and vocational basic abilities, as well as reinforce diverse competency educational programs for the current dental hygienists.

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Development of a Job Competency Model of a Dental Intermediary-Manager Using the Delphi Method

Moon

Lim

2017

J Dent Hyg Sci

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The purpose of this study was to identify job competencies of a dental intermediary-manager and to develop a job competency model. First, job competencies were extracted from literature review. Next, a focus group interview was conducted with a total of 5 people to prepare a draft of job competency model for dental intermediary-manager. Finally, a Delphi survey was conducted with 32 panels. A job competency model for dental intermediary-manager consisted of 6 groups which were dental business management, medical support, human resources management, communication, customer management, leadership, self-control and attitude. Subsequently 25 sub-competencies and 95 behavioral indicators were developed. The job competency model will be able to provide basic data for the development training programs to improve the competency of dental intermediary-managers.

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A Phenomenological Study on Experiences as a Dental Intermediary Manager

Cited by 4 publications

References 6 publications

Possibility of a Standardized System for Task-Related Hierarchal Positions of Dental Hygienists

Possibility of a Standardized System for Task-Related Hierarchal Positions of Dental Hygienists

Influence of Dental Hygienists’ Core Competencies on Job Performance

Development of a Job Competency Model of a Dental Intermediary-Manager Using the Delphi Method

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