A patient-centred approach to health service delivery: improving health outcomes for people with chronic illness

Mirzaei, Masoud; Aspin, Clive; Essue, Beverley M; Jeon, Yun‐Hee; Dugdale, Paul; Usherwood, Tim; Leeder, Stephen

doi:10.1186/1472-6963-13-251

Cited by 92 publications

(79 citation statements)

References 16 publications

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“…In this study, emphasis was placed on the psychosocial experiences of people with diabetes, as diabetes affects not only the body but also the psyche and spirit (25)(26)(27)(28). The novelty of this study is that it investigated not only negative emotions such as fear, shame, and sadness but also adaptive means of coping with diabetes, such as having a positive attitude and receiving psychosocial support from others.…”

Section: Adaptive Ways Of Coping With Diabetes From a Psychosocial Pementioning

confidence: 99%

Personal Accounts of the Negative and Adaptive Psychosocial Experiences of People With Diabetes in the Second Diabetes Attitudes, Wishes and Needs (DAWN2) Study

et al. 2014

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OBJECTIVETo identify the psychosocial experiences of diabetes, including negative accounts of diabetes and adaptive ways of coping from the perspective of the person with diabetes. RESEARCH DESIGN AND METHODSParticipants were 8,596 adults (1,368 with type 1 diabetes and 7,228 with type 2 diabetes) in the second Diabetes Attitudes, Wishes and Needs (DAWN2) study. Qualitative data were responses to open-ended survey questions about successes, challenges, and wishes for improvement in living with diabetes and about impactful experiences. Emergent coding developed with multinational collaborators identified thematic content about psychosocial aspects. The k measure of interrater reliability was 0.72. RESULTSAnalysis identified two negative psychosocial themes: 1) anxiety/fear, worry about hypoglycemia and complications of diabetes, depression, and negative moods/hopelessness and 2) discrimination at work and public misunderstanding about diabetes. Two psychosocial themes demonstrated adaptive ways of coping with diabetes: 1) having a positive outlook and sense of resilience in the midst of having diabetes and 2) receiving psychosocial support through caring and compassionate family, friends, health care professionals, and other people with diabetes. CONCLUSIONSThe personal accounts give insight into the psychosocial experiences and coping strategies of people with diabetes and can inform efforts to meet those needs and capitalize on strengths.

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Section: Adaptive Ways Of Coping With Diabetes From a Psychosocial Pementioning

confidence: 99%

Personal Accounts of the Negative and Adaptive Psychosocial Experiences of People With Diabetes in the Second Diabetes Attitudes, Wishes and Needs (DAWN2) Study

et al. 2014

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“…Table 1 also indicated the breakdown of the 19 journals included in this study. Health Affairs (9 articles), [1] [6]- [13] Journal of Medical Internet Research (6 articles) [14]- [19] and BMC Health Service Research (6 articles) [20]- [25] had occupied the top three of the list, which covered nearly 40% of all the included articles. Besides, no correlation between number of citations and impact factor has been confirmed in our study.…”

Section: Resultsmentioning

confidence: 99%

Citation Classics in Patient Engagement Research: An Analysis of the 50 Most Cited Articles

Wong¹

2017

OJN

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Background: Patient engagement offers a promising pathway toward improved population health, better-quality care, and greater cost efficiency. The objective of the current study is to identify and analyze the characteristics of the 50 most frequently cited articles in patient engagement journals. Methods: The ISI Journal Citation Reports: Science Edition 2014 database was used to determine the most frequently cited published articles in Dec 2016. The most cited 50 articles were selected and assessed according to the published journal, origin of institutions, publication year, impact factor, topic, and type of study. Results: The 50 selected articles were published in 19 journals, the majority of which originated from the UK. The most common study design was quantitative study and reviews. The improvement of health care services quality and the construction of engagement model were the top two topics. And 2013 is the most published year receiving the most citations. Conclusions: Our findings provide a historical perspective on the scientific progress of patient engagement and allow for recognition of important developments and limitations in this field.

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“…To encompass the breadth of such services, Moullin et al (2013) explained that the action/s of a health practitioner need to optimize the process of care, with the aim to improve health outcomes and the value of healthcare. Furthermore, services should be provided in a person-centred way (McMillan et al, 2014;Mirzaei et al, 2013) by facilitating active consumer engagement to meet individuals' healthcare needs.…”

Section: Introductionmentioning

confidence: 99%

The impact of a person-centred community pharmacy mental health medication support service on consumer outcomes

McMillan

Kelly

Hattingh

et al. 2017

Journal of Mental Health

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Background: Mental illness is a worldwide health priority. As medication is commonly used to treat mental illness, community pharmacy staff is well placed to assist consumers. Aim: To evaluate the effectiveness of a multifaceted, community pharmacy medication support service for mental health consumers. Method: Pharmacists and pharmacy support staff in three Australian states were trained to deliver a flexible, goal-oriented medication support service for adults with mental illness over 3-6 months. Consumer-related outcome measures included perceptions of illness and healthrelated quality of life, medication beliefs, treatment satisfaction and medication adherence. Results: Fifty-five of 100 trained pharmacies completed the intervention with 295 of the 418 recruited consumers (70.6% completion rate); 51.2% of consumers received two or more followups. Significant improvements were reported by consumers for overall perceptions of illness (p50.001), the mental health domain of quality of life (p50.001), concerns about medication (p ¼ 0.001) and global satisfaction with medication (p50.001). Consumers also reported an increase in medication adherence (p ¼ 0.005). Conclusions: A community pharmacy mental health medication support service that is goaloriented, flexible and individualised, improved consumer outcomes across various measures. While further research into the cost-effectiveness and sustainability of such a service is warranted, this intervention could easily be adapted to other contexts.

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A patient-centred approach to health service delivery: improving health outcomes for people with chronic illness

Cited by 92 publications

References 16 publications

Personal Accounts of the Negative and Adaptive Psychosocial Experiences of People With Diabetes in the Second Diabetes Attitudes, Wishes and Needs (DAWN2) Study

Personal Accounts of the Negative and Adaptive Psychosocial Experiences of People With Diabetes in the Second Diabetes Attitudes, Wishes and Needs (DAWN2) Study

Citation Classics in Patient Engagement Research: An Analysis of the 50 Most Cited Articles

The impact of a person-centred community pharmacy mental health medication support service on consumer outcomes

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