A novel hybrid MCDM model for performance evaluation of research and technology organizations based on BSC approach

Varmazyar, Mohsen; Dehghanbaghi, M.; Afkhami, Mehdi

doi:10.1016/j.evalprogplan.2016.06.005

Cited by 74 publications

(48 citation statements)

References 80 publications

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“…The future directions of research relate to the extension of existing performance measurement models, with particular reference to the Balanced Scorecard model. The model can be integrated with one of the multicriteria decision-making methods [31,32,33] when obtaining the KPI values determined by the assessment of experts or stakeholders. Since the human way of thinking is closer when the estimate is expressed by linguistic expressions, instead of precise numbers, the fuzzy sets theory can be applied to the improvement of the model [8,34,35].…”

Section: Resultsmentioning

confidence: 99%

Analysis of the performance measurement models according to the requirements of the procurement business process

Komatina¹,

Nestić²,

Aleksić³

2019

Int J Ind Eng Manag

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The customer needs shape business activities continuously so the need for improving effectiveness stands as mandatory for overall business success. This paper analyses existing models for measuring the business processes performance from the aspect of their applicability to the procurement process. The paper first explains the concepts of enterprise performance, business process performance, and key performance indicators. Subsequently, a literature review of the identification problem of procurement process performance and key performance indicators is given. The models discussed and explained in this paper are Balanced Scorecard, SCOR model, performance measurement matrix, ABC model, and DOE/NV model. The model comparison was based on several relevant criteria.

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Section: Resultsmentioning

confidence: 99%

Analysis of the performance measurement models according to the requirements of the procurement business process

Komatina¹,

Nestić²,

Aleksić³

2019

Int J Ind Eng Manag

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“…The companies using the systems of measuring performance (using subjective and objective non-financial indicators) achieve better performance and put greater emphasis on the quality of production (mainly those using subjective non-financial indicators). The non-financial indicators effects positively managerial performance with clearly defined tasks in an organization [18,19] states that enterprises focused on innovations use the non-financial indicators of performance more often.…”

Section: Introductionmentioning

confidence: 99%

Factors Affecting the Use of Balanced Scorecard in Measuring Company Performance

et al. 2020

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The paper presents the results from the research on the factors influencing the use of the Balanced Scorecard methodology in measuring company performance in the engineering sector. The primary objective of the research was to verify the importance of using non-financial factors in managing businesses in connection to the use of the Balanced Scorecard methodology and to verify the dependence between the use of the given methodology and the lack of human and financial resources for its usage. The research focusing on the given issue was conducted over a period of six months. The research was based on the hypotheses that were verified with statistical methods using the methodology of a Chi-square test. To identify the factors that hinder the usage of the Balanced Scorecard methodology in the addressed enterprises, the method of standard deviation was used. The main result of the research is a finding that there is a statistically significant relationship between the enterprises considering the non-financial indicators and the use of the Balanced Scorecard methodology to be important. This relationship is confirmed also by the calculation using a test with p = 0.0422. The research verified one of the main research goals, i.e., the importance of non-financial indicators in connection to the Balanced Scorecard concept (BSC). Other hypotheses are related to the issue of the lack of human and financial resources. Using the Chi-square test in these cases once again, the study also found out the existence of the dependence between the lack of these resources and the use of the Balanced Scorecard methodology. The final value p = 0.0446 relating to human resources and the value p = 0.0377 relating to financial sources define the barriers as being important in implementing the BSC methodology into corporate practice. These values confirm other research results related to the barriers of using BSC. The presented paper assesses the research results that confirm the importance of using non-financial indicators and define the barriers that hinder this usage. The research contributed to the extension of the knowledge of the BSC concept that we consider being a modern managerial future-oriented tool and supported its implementation in companies so that they could operate within the framework of sustainable development.

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“…In such cases, the most common aggregation procedure is a simple averaging function, although Pomerol & Barba-Romero [43] suggest employing Borda and Copeland rules. Whereas Borda selects highest valued alternatives, Copeland ranks them as the result of the number of pairwise victories minus the number of pairwise defeats between the alternatives [45]. Nevertheless, a strict application of the Consistency Check within AHP method seems to provide an acceptable quality of final decision as well.…”

Section: Multicriteria Decision-makingmentioning

confidence: 99%

“…Varmazyar, Dehghanbaghi & Afkhami [45] propose to apply a combination of various MCDM methods as a way to enhance the precision of the final decision. In such cases, the most common aggregation procedure is a simple averaging function, although Pomerol & Barba-Romero [43] suggest employing Borda and Copeland rules.…”

Section: Multicriteria Decision-makingmentioning

confidence: 99%

Encompassing the Work-Life Balance into Early Career Decision-Making of Future Employees Through the Analytic Hierarchy Process

Gawlik

2017

Advances in Intelligent Systems and Computing

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A novel hybrid MCDM model for performance evaluation of research and technology organizations based on BSC approach

Cited by 74 publications

References 80 publications

Analysis of the performance measurement models according to the requirements of the procurement business process

Analysis of the performance measurement models according to the requirements of the procurement business process

Factors Affecting the Use of Balanced Scorecard in Measuring Company Performance

Encompassing the Work-Life Balance into Early Career Decision-Making of Future Employees Through the Analytic Hierarchy Process

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