“…At the same time, production engineering should also expand its scope to service operations, including public services, otherwise it will be restricted to a 'ghetto', the manufacturing (Jesus & Costa, 2014;Slack, 2005;Starr, 2005;Cauliraux & Yuki, 2004). In Brazil, there are examples of publications that demonstrate the application of knowledge of production engineering in public safety, given the concern with operations efficiency, efficacy and effectiveness (Programa das Nações Unidas para o Desenvolvimento (PNUD) & Secretaria Nacional de Segurança Pública (Brasil, 2004;.…”