A New Methodology Based on Kano Model for the Evaluation of a New Product Acceptability during the Front-End Phases

Rejeb, Helmi Ben; Boly, Vincent; Morel‐Guimaraes, Laure

doi:10.1109/compsac.2008.94

Cited by 18 publications

(14 citation statements)

References 17 publications

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“…Existing literature applies continuous analysis to classify attributes into must-be, attractive and one-dimensional attributes (see e.g. Berger et al, 1993;Rejeb et al, 2008). In this paper, we adopt this method to compare the relative importance of each attribute, that is, to prioritise the attributes.…”

Section: Analysis Of Quality Attributes Of the Medical Garment Producmentioning

confidence: 99%

The evaluation of quality attributes of NPO products: A case in medical garments

Xie

Chiu

2010

Total Quality Management & Business Excellence

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This paper conducts a comprehensive study on how to apply the Kano model series to identify the influence of different quality attributes on customer satisfaction in NPO products through investigating the medical garment provided by an NPO. Eleven quality attributes are identified for the medical garment products and the classification and prioritisation of the quality attributes are realised through incorporating the basic Kano model, the CS coefficient matrix and continuous analysis. The results of this paper contribute to both the existing literature and practical management.

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Section: Analysis Of Quality Attributes Of the Medical Garment Producmentioning

confidence: 99%

The evaluation of quality attributes of NPO products: A case in medical garments

Xie

Chiu

2010

Total Quality Management & Business Excellence

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“…Some approaches are related with needs assessment as in [6] that propose a methodology for acceptability evaluation based on Kano model. Others are based in the theories of technology acceptance that states that user's behavioral intention could be used as a measure of acceptability.…”

Section: A Acceptability Evaluationmentioning

confidence: 99%

Towards a method for acceptability analysis: Application to healthcare innovation

Garces¹,

Bonjour²,

Rakotondranaivo³

2014

2014 International Conference on Engineering, Technology and Innovation (ICE)

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the healthcare field, as many others, has the imperative to innovate in order to face its multiple performance and societal problems. Innovations should not only respond to users' needs, but they also have to meet other technological and contextual factors to be successfully integrated and diffused. Acceptability evaluation should allow designers to anticipate and act accordingly to avoid project risks. However, the current literature lacks of models allowing an earlier awareness of those factors. This paper reports on the development of a method for acceptability evaluation that allows guiding the design of product and services in healthcare. A framework for acceptability evaluation is presented. A home healthcare technology case study is used to illustrate the application of the method.

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“…Another kind of approach is related to the users' needs assessment process. The proposed method based on Kano model presented in (Ben Rejeb, Boly, and Morel-Guimaraes, 2008), can be used as a decision aid tool for selecting consumer needs. Other approaches are based on the theory of technology acceptance, in which the users' behavioral intention is used as a measure of acceptability.…”

Section: Acceptability Evaluationmentioning

confidence: 99%

Improving users’ product acceptability: an approach based on Bayesian networks and a simulated annealing algorithm

Garces

Rakotondranaivo

Bonjour

2016

International Journal of Production Research

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Developing products that are properly suited to users' needs and preferences in order to be accepted is one of the main challenges designers and engineers face constantly. Evaluating and improving users' product acceptability has become an important research question. Many approaches leave the acceptability evaluation question for the last phases of the New Product Development process (NPD), when an almost finished prototype is available and when there is no time left for important modifications. In the early phase of the NPD process, the project managers need models and methods to evaluate the potential acceptability of the new concept and if required, to define actions to improve this concept. In this paper, a method with two main goals is proposed to tackle this problem. Its first goal consists in evaluating an index of users' product acceptability. When this index is too low, the second goal concerns the optimal selection of the most appropriate actions (improvement scenario) to increase this previously assessed index and to optimize the supplementary cost. As information collected from users in the early phase is subject to uncertainty, the proposed method exploits the inference properties of Bayesian networks (BN) making it possible to make useful estimations of the acceptability index. Furthermore, the improvement scenarios are composed of actions that make it possible to improve di↵erent criteria composing the users' acceptability index. The improvement problem is formulated as an optimization problem to be solved by a simulated annealing (SA) algorithm. In order to illustrate its interest, the proposed method is applied to a real case concerning the design of a medical-stocking threading device.

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A New Methodology Based on Kano Model for the Evaluation of a New Product Acceptability during the Front-End Phases

Cited by 18 publications

References 17 publications

The evaluation of quality attributes of NPO products: A case in medical garments

The evaluation of quality attributes of NPO products: A case in medical garments

Towards a method for acceptability analysis: Application to healthcare innovation

Improving users’ product acceptability: an approach based on Bayesian networks and a simulated annealing algorithm

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