A need to help: stories of emergent behaviour from the scene of accident

Kvarnlöf, Linda

doi:10.1108/ijes-03-2017-0015

Cited by 6 publications

(3 citation statements)

References 17 publications

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“…Research in the field of humanitarian logistics emphasizes that it can be complex for nonestablished and nontraditional volunteer groups and organizations to become part of crisis response processes (Holguín-Veras, Jaller, Van Wassenhove, Pérez, & Wachtendorf, 2012; Tatham & Kovács, 2010). In practice, response organizations confronted by such volunteers see them as a “mixed blessing” (Kvarnlöf, 2018) or a “help and a hindrance” (Barsky et al, 2007). Though response organizations recognize the benefits of extra help, local knowledge, and increased response performance from engaging with citizen volunteers (Simpson, 2001), they can find it hard to trust untrained volunteers, who may endanger themselves and others (Stallings & Quarantelli, 1985).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Tensions and Dilemmas in Crisis Governance: Responding to Citizen Volunteers

Schmidt

2019

Administration & Society

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In the aftermath of a crisis situation, citizen volunteers play an important role by providing first aid and immediate relief. Little is known about how response organizations are successful in governing citizen volunteers. I propose that, due to the spontaneous and emergent nature of convergence by citizen volunteers on disaster sites, it matters how response organizations resolve governance dilemmas when engaging with citizen volunteers. I theorize that specific responses to governance dilemmas likely lead to successful governance outcomes. To illustrate the argument, I have conducted a multiple case study analysis of the Dutch response to the 2015-2016 refugee crisis.

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Section: Theoretical Frameworkmentioning

confidence: 99%

Tensions and Dilemmas in Crisis Governance: Responding to Citizen Volunteers

Schmidt

2019

Administration & Society

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“…The emergency experience constructs knowledge and perceiving in the emergency. The previous experience in the disaster leads to a significant role in constructing the emergent behaviors (Kvarnlöf, 2018).…”

Section: Resultsmentioning

confidence: 99%

Relevance of disaster awareness factors and evacuation experiment without emergency alarm: fire case study

Adhiutama

Darmawan

Nuraeni

et al. 2020

IJES

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PurposeThe lack of studies about the relevance of disaster awareness factors and disaster evacuation as a part of disaster responses especially for fire cases in an academic environment in Indonesia has triggered this study to explore the disaster awareness factors and evacuation experiment without emergency alarm for case study students in the classroom. The relevance of disaster awareness factors in transforming into practical action and decision in a disaster evacuation need to be examined to study the relevance of both phases in disaster.Design/methodology/approachThis research conducted a quantitative approach by studying questionnaires from 162 respondents collectively divided into five groups to examine the student disaster awareness factors randomly from those groups. The qualitative approach was implemented through the evacuation experiments that were conducted twice to analyze the disaster evacuation performance. The analysis for the relevance is conducted by comparing the result of the questionnaire study and the evacuation experiment.FindingsAccording to the questionnaire study, generally, the students are highly confident with their hazard knowledge in disaster awareness except that half of them are doubtful about appropriate steps in a disaster. The experiment without explosive sound showed that they have slower responses in the critical moment of evacuation. The response in the experiments showed relevance with several disaster awareness factorsResearch limitations/implicationsThis study has explored the relevance of disaster awareness factors with disaster response in a campus building. In the part of reducing risk during fire disaster, this research shows the importance of social interaction and hazard knowledge during the disaster.Practical implicationsThe improvement of disaster evacuation procedures and training in a campus building is mandatory to reduce disaster risk based on the relevance of disaster awareness factors and disaster response in this study.Originality/valueThis study measures the relevance of disaster awareness factors performance of the students by comparing it to their actions and decisions in an experimental setting of fire building. The disaster awareness factor performance was measured by a questionnaire survey while the experiments were deployed to observe the performance of their actions and decisions during evacuation as part of the disaster response phase.

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“…IS research that contributes more so to a theory of the problem relates to understandings of real-world problems, beyond the narrower scope of an IT-artefact. In ISCV research, areas that are explored from the perspective of a theory of the problem are, for example, volunteer performance (Alam et al, 2012), volunteer motivation (Gómez-Barrón et al, 2019, volunteer behaviour (Kvarnlöf, 2018), volunteer coordination (Meissen et al, 2017), participation (Aitamurto and Saldivar, 2017), resilience (Kaminska, 2016), social media use (Reuter and Kaufhold, 2018), emergence (Lai, 2017), community engagement (Pilemalm et al, 2013), digital volunteerism (Radianti and Gjøsaeter, 2019), collective action (Tim et al, 2013) or semi-professional involvement (Yousefi Mojir et al, 2019).…”

Section: Translating Needs To Application Contextsmentioning

confidence: 99%

Digital Transformation for Crisis Volunteerism : A study in the aftermath of the Swedish Forest Fires Crisis in 2018

Murphy

2021

FiF-avhandling - Filosofiska Fakulteten – Linköpings Universitet

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In the summer of 2018, Sweden was taken by surprise and engulfed by forest fires on an unprecedented scale. Various forms of crisis volunteerism (CV) proved essential in the large scale response that ensued. Previous information systems (IS) research gives insights, both theoretically and practically, on the potential of IS and digitalisation to enhance and support crisis response. However, the forest fires demonstrated that CV practices and practitioners in Sweden have practically no such support. CV is, in other words, an essential part of the crisis response system, but unsupported by dedicated digitalisation. The aim of this thesis is therefore to understand what is required to enable a digital transformation (DT) that will significantly improve CV practice and the overall crisis response system.Sweden is not unique in this respect. From an international perspective, IS research devotes much attention to the area of crisis response. However, this is most commonly done using the perspective and needs of crisis management stakeholders as a departing point. Also, despite research on and the availability of IS solutions, the degree of practical implementation would appear to be low. This thesis is therefore also based on the perceived knowledge gap that the lack of IS and digitalisation supporting CV is, in part, a result of the lack of research focus on volunteer stakeholders and the CV practice itself. Another gap noted is the lack of knowledge regarding the real-world practice of CV which contributes to undermining the development and use of IS solutions for CV.This thesis, therefore, provides a much needed holistic understanding of real-world CV. This understanding moves the perspective of volunteer stakeholders to the forefront without losing the perspective of crisis management. This has been done via an empirical study in the aftermath of the Swedish forest fires crisis as well as via studies of international IS literature on crisis response and CV. This has resulted in a unique holistic and comprehensive model that relates to the complexity, dynamics and emergence involved in CV practice. Via this model it is possible to relate specific parts or aspects of CV practice, to the whole practice area and continue modelling attributes in greater detail, as required, depending on DT or IS design needs.Underlying the focus in this thesis lies a mild critique of previous IS research with more reductionist approaches, whereby the relevance of broader contextual understandings has been downplayed. The thesis This work, Digital Transformation: A Study in the Aftermath of the Swedish Forest Fires Crisis in 2018, is written by Maria Murphy, Linköping University. She presents this work as her licentiate thesis in Information Systems,

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A need to help: stories of emergent behaviour from the scene of accident

Cited by 6 publications

References 17 publications

Tensions and Dilemmas in Crisis Governance: Responding to Citizen Volunteers

Tensions and Dilemmas in Crisis Governance: Responding to Citizen Volunteers

Relevance of disaster awareness factors and evacuation experiment without emergency alarm: fire case study

Digital Transformation for Crisis Volunteerism : A study in the aftermath of the Swedish Forest Fires Crisis in 2018

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