A Modified Utaut in the Context of M-Payment Usage Intention in Malaysia

Abstract

This study revises the existing UTAUT model and incorporates two additional variables, namely trust, and convenience. In addition, the literature on the mediating effect of trust and performance expectancy in Malaysia in the context of m-payment usage intention is still limited. This study also attempts to fill the knowledge gap and examine the mediating effect of trust and performance expectancy. A total of 393 usable questionnaires were collected in Malaysia and analyzed using IBM Amos version 23. The results show that convenience, trust, effort expectancy and performance expectancy are significant factors that influence the m-payment usage intention for Malaysians. Meanwhile, social influence is an insignificant factor. This study also revealed that both trust and performance expectancy plays a significant role to mediate between effort expectancy and m-payment usage intention.

Does financial technology improve intention to pay zakat during national economic recovery? A multi-group analysis

“…Statistically, it was proven that effort expectancy does not have a significant effect on behavioral intention. This finding is very contradictory to previous research, which explained that effort expectancy has an effect on the use of M-Payment in Oman and Malaysia (Al-Saedi et al , 2020; Tang et al , 2021), online zakat payment in Indonesia (Kasri and Yuniar, 2021) and learning about zakat through social media (Mohd Suki et al , 2022). However, the insignificant relationship between effort expectancy is an interesting finding to be revealed further.…”

“…Furthermore, based on previous empirical research, it was found that the UTAUT construct, especially effort expectancy, performance expectancy and social influence, did not have a significant impact on individuals’ intentions to use digital services. It means that there are inconsistencies in research results (Gunawan and Novendra, 2017; Virgiyanti et al , 2018; Merhi et al , 2019; Purwanto and Loisa, 2020; Khalid et al , 2021; Kasri and Yuniar, 2021; Tang et al , 2021; Bin-Nashwan, 2022; Chopdar et al , 2022). Therefore, the second novelty shown in this study aims to test the indirect effect to obtain significant results or positioning PS as an intervening variable that mediates the relationship between effort expectancy, performance expectancy and social influence on behavioral intention.…”

The Influence of Subjective Norms, Financial Literacy, Trust, and Government Regulation on Behavioral Intention to Invest in Cryptocurrency

“…According to Kethineni and Yao (as cited by Koroma et al, 2022), trust is believed to have a significant role in the disruption of existing technology. According to Tang et al (2021), trust is critical in the early stages of introducing technology. Mendoza et al (2018) explained that when someone lacks trust, they will have doubts about using it.…”

“…As a new type of investment asset, the government is questioning how public trust is formed so people want to invest in cryptocurrency. According to several studies, current cryptocurrencies owners' trust is influenced by the sense of security and guarantees provided by service providers, precisely crypto exchanges (Tang et al, 2021;A. Wijaya et al, 2021).…”

“…People with low financial literacy should avoid investing in high-risk assets like cryptocurrency, but researchers have discovered that the number of crypto investors is growing each year. Second, previous research indicates that someone is willing to invest in cryptocurrency not because of the cryptocurrency's blockchain system, but because they believe in crypto exchanges (Tang et al, 2021;A. Wijaya et al, 2021).…”