A moderated mediation model of job stress, job satisfaction, and turnover intention for airport security screeners

Objective - This paper aims to investigate the impact of the work stress on job satisfaction and employee turnover among the employees in Bandung. Methodology/Technique - The study is conducted between January – April 2019 in a private company in Bandung. We distributed questionnaire to 400 participants through the human resource department in each company and obtained 216 valid and usable participants. We used SPSS software to analyze the regression and Macro Process to identify the mediation role. Findings - The findings reveal a direct effect of work stress on both job satisfaction and turnover intention, and there was also direct significant relationship between job satisfaction and turnover intention. Job satisfaction plays a mediatory role in the relationship between work stress and turnover intention. The results indicate the strategic policies of HR manager that they should consider stress and satisfaction when confront with high turnover. To identify the turnover leave, managers need to conduct routine survey regarding the employee intention. Novelty – The study uses participants from Indonesia which is considered as a collectivist culture which is still limited; thus our contribution is to provide wider perspective regarding the relationship model of work stress, satisfaction, and turnover intention. Both academics and practitioners could use the results of this study as a basis for future research. Type of Paper - Empirical Keywords: Work Stress; Job Satisfaction; Turnover Intention. JEL Classification: M12, M19.

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“…al., 2014). Studies in Turkey, Thailand, and South Korea found a moderate correlation (Chung et. al., 2017;Demiral, 2018).…”

Section: The Relationship Between Work Stress Job Satisfaction and Tmentioning

confidence: 99%

“…A study related with the mediating role of job satisfaction in the causal relationship of work stress and TI found a significant correlation (Fried et. al., 2008;Chung et. al., 2017).…”

Section: Mediation Model Of Job Satisfactionmentioning

confidence: 99%

The Impact of Work Stress on Turnover Intention in Indonesia: Is There A Mediation from Employee' Job Satisfaction?

Ferdian

Luturlean

Zhafira

et al. 2020

J. Mgt. Mkt. Review

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“…The job stress of front-line construction workers is extraordinarily high due to the high complexity of their tasks, many of which are conducted in a harsh and dynamic environment or confined space [ 15 ]. Although there are many studies on job stress, covering the fields of coal, aviation [ 19 ], and sanitation [ 20 ], few of them are construction-related [ 21 ]. Sampson [ 22 ] et al Gilboa [ 23 ] et al and Sonnentag [ 24 ] et al supported propositions that different job stress may have different relationships with various aspects of safety behavior.…”

Section: Introductionmentioning

confidence: 99%

Development of Construction Workers Job Stress Scale to Study and the Relationship between Job Stress and Safety Behavior: An Empirical Study in Beijing

et al. 2018

IJERPH

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Job stress is considered one of the critical causes of construction workers’ unsafe behaviors. As a mainstay industry in many countries, the construction industry has a considerable number of employees and the research on how job stress affects workers’ unsafe behaviors has important theoretical and practical significance to improve construction safety performance through better job stress management. In this study, the authors thoroughly reviewed the literature and conducted semi-structured interviews to identify the dimensions of job stress, designed the job stress scale and cited the safety behavior measurement scale. After that, a questionnaire survey was developed using the proposed measurement scale and distributed to the construction employees from a project in Beijing. One hundred fifty responses were collected and analyzed using reliability analysis to validate the scale’s internal consistency. Results from factor analysis indicate that the scales of job stress measurement can be grouped into six dimensions. To demonstrate the applicability of the developed scale on construction safety management research, the collected data was used to test the hypothesis that job stress has a negative correlation with safety behavior. Results show that the hypothesis is valid, and there is a negative correlation between job stress and safety behavior. In addition, finer results of the relationship between the six dimensions of job stress and safety behavior can be obtained. In summary, this study developed an improved stress scale for construction workers in China, and the proposed scale was validated by analyzing the data from an empirical study in Beijing.

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“…Traditionally, research on turnover has considered job satisfaction as an important variable in understanding employees who voluntarily leave the organization. According to a meta-analysis, job satisfaction has been shown to have a correlation of with actual turnover (Chung, 2017). Mudor and Tookson (2011) who examined the relationship between human resource management practices, job satisfaction and employee exit, finally concluded that human resource management practices, such as compensation and career development, positively and significantly correlated with job satisfaction.…”

Section: Proposition 4: Career Development Turns Out To Have a Positimentioning

confidence: 99%

Effect of Compensation and Career Development on Turnover Intention: Job Satisfaction as a Mediation Variable

Rahman¹,

Syahrizal²

2019

Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018)

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Although considerable research report has been devoted to understanding work attitudes, behaviors and outcomes regarding turnover intentions, little has been done to explore it across deferent professions. This study takes a step in this direction and examines the effect of compensation and career development on employee turnover intention: work satisfaction as a mediation variable. Some previous research shows that compensation and career development have a positive and significant influence on job satisfaction. Furthermore, compensation, career development and job satisfaction all together have a significant and negative influence on turnover intention.

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A moderated mediation model of job stress, job satisfaction, and turnover intention for airport security screeners

Cited by 69 publications

References 73 publications

The Impact of Work Stress on Turnover Intention in Indonesia: Is There A Mediation from Employee' Job Satisfaction?

The Impact of Work Stress on Turnover Intention in Indonesia: Is There A Mediation from Employee' Job Satisfaction?

Development of Construction Workers Job Stress Scale to Study and the Relationship between Job Stress and Safety Behavior: An Empirical Study in Beijing

Effect of Compensation and Career Development on Turnover Intention: Job Satisfaction as a Mediation Variable

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