A Model of Quality of Work Life as a Developmental Process

Abstract

Quality of Work Life (QWL) is both a goal and an on‐going process for achieving it. As a goal, QWL is the commitment of any organization to work improvement — the creation of more involving, satisfying and effective jobs and work environment for people at all levels of the organization. As a process, QWL calls for efforts to realise this goal through the active involvement of people throughout the organization.

Quality of Work Life: Theoretical and Methodological Problems, and Presentation of a New Model and Measuring Instrument

“…Kiernan and Knutson 1990 QWL is an individual's interpretation of his/her role in the workplace and the interaction of that role with the expectations of others. Carlson (1980), which takes a resolutely organizational point of view; the author emphasizes the dynamism of QWL and describes it as a process experiencing constant change. Unfortunately, the superimposition of the concepts of goal and process make it, to all intents and purposes, impossible to operationalize in a measuring instrument.…”

“…In his description of a QWL model as a dynamic process, Carlson (1980) defines QWL as an organizational goal, which the business is perpetually striving to achieve. Moreover, still from the organizational point of view, this author considers QWL as a philosophy which, even though it varies with organizations, brings them together under a common denominator: human dignity.…”

Role of Quality of Work Life in Determining Employee Engagement and Organizational Commitment in Telecom Industry

“…For example, the findings of a study by Huang et al, (2007) suggests that all dimension of QWL positively affects the commitment level shown by auditors in Taiwanese public accounting firms, which consequently affects the turnover intentions to a great extent. Moreover, it is believed that QWL enhances employee's self-esteem by providing them the basic facilities at work and redesigning the work to be humanised at the same time proving that each employee's contribution matters to the organization in achieving its goals (Walton, 1974;Carlson, 1980;Nachmias, 1988;Hian and Einstein, 1990). Similarly, studies have established a strong link of employee engagement with positive work outcomes (Chalofsky & Krishna, 2009).…”

Hotel employees’ expectations of QWL: A qualitative study

“…The term ''quality of work life'' (QWL) was first introduced in 1972 during an International Labor Relations conference (Hian and Einstein, 1990) and has since been viewed in a variety of ways including (a) as a movement; (b) as a set of organizational interventions, and (c) as a type of work life by employees (Carlson, 1980). It has been observed that the method of defining QWL stands varied, encompassing several different perspectives (Loscocco and Roschelle, 1991).…”