2009
DOI: 10.1002/asi.21115
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A model for online consumer health information quality

Abstract: This article describes a model for online consumer health information consisting of five quality criteria constructs. These constructs are grounded in empirical data from the perspectives of the three main sources in the communication process: health information providers, consumers, and intermediaries, such as Web directory creators and librarians, who assist consumers in finding healthcare information. The article also defines five constructs of Web page structural markers that could be used in information q… Show more

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Cited by 126 publications
(115 citation statements)
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References 41 publications
(48 reference statements)
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“…Various qualitative methods such as interview and reports analysis, usually interpreted using grounded theory have been implemented to evaluate usability (Kerr et al 2007), privacy (Stvilia et al 2009), comparability (Kerr et al 2007) and relevance (Kerr et al 2007). Consistency ) of data has been assessed with concept mapping in non-health contexts.…”
Section: %mentioning
confidence: 99%
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“…Various qualitative methods such as interview and reports analysis, usually interpreted using grounded theory have been implemented to evaluate usability (Kerr et al 2007), privacy (Stvilia et al 2009), comparability (Kerr et al 2007) and relevance (Kerr et al 2007). Consistency ) of data has been assessed with concept mapping in non-health contexts.…”
Section: %mentioning
confidence: 99%
“…Consistency ) of data has been assessed with concept mapping in non-health contexts. Timeliness (currency) (Huaman et al 2009;Kerr et al 2007), accuracy (precision) (Stvilia et al 2009), reliability (Britt et al 2007), representativeness (Britt et al 2007), correctness (Gillies 2000a) and completeness (Kiragga et al 2011) were assessed with quantitative statistical methods.…”
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confidence: 99%
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“…However, a general criticism within the information quality domain is a lack of methods for the assessment Chapter 2: Literature Review 41 of quality dimensions. In this respect, operationalisation and metrics tend to change with the context of their application (Stvilia, Mon, & Yi, 2009). Thus, the challenge for this thesis is not only the identification of relevant quality dimensions to inform the design process but also the development of metrics in order to evaluate the design artifact, (this is explored further in Chapter 6).…”
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confidence: 99%