A model for electronic commerce success

Quaddus, Mohammed; Achjari, Didi

doi:10.1016/j.telpol.2004.11.009

Cited by 45 publications

(32 citation statements)

References 29 publications

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“…Some have considered various combinations of these two types of measures (see Zhuang & Lederer, 2006), (Salwani et al, 2009). Nonfinancial measures of e-commerce value include the efficiency of operations, improvements in business relationships, market growth (Pflughoeft et al, 2003), (Zhu and Kraemer, 2005), (Zhu et al, 2006), (Fuchs et al, 2010), contributions of e-commerce to the achievement of organizational goals, the number of visitors to a particular site, the amount of time visitors spend on a particular site (Quaddus & Achjari, 2005), strategic benefits (Pflughoeft, 2003), the number of applications used (Yuan et al, 2003), and competitive advantage (Elly & Boter, 2011).…”

Section: Effects Of E-commerce On Firm Performancementioning

confidence: 99%

“…The model of e-commerce success developed by Quaddus and Achjari (2005) identifies internal and external drivers and barriers as key factors influencing e-commerce success. Internal and external drivers, which are generally defined as the benefits perceived or expected by an organization and its business partners as a result of the organization's e-commerce use, can facilitate e-commerce success.…”

Section: Effects Of E-commerce On Firm Performancementioning

confidence: 99%

“…A firm's technical knowledge and skills with respect to IT innovations provide it with the ability to build IT applications by using available technologies and use them to facilitate information gathering, transactions, and fulfilment/customer service efforts. Therefore, firms with personnel with relevant IT knowledge and skills may have relevant skills for technological competence and thus may exhibit a greater propensity to use e-commerce applications (Bresnahan et al, 2002), (Kuang & Xu, 2008), (Quaddus & Achjari, 2005). In this regard, the following hypothesis is proposed:…”

Section: H2: Perceived Benefits Of E-commerce Use Have a Positive Effmentioning

confidence: 99%

“…The information technology (IT) revolution has had the greatest impact on tourism, an information-intensive industry, and has been applied to some sectors and some countries in the industry. Ecommerce has introduced new ways of performing tasks, interacting with customers, and conducting business (Quaddus & Achjari, 2005). In this regard, e-commerce is considered to be a key driver of tourism firms in terms of facilitating global marketing, expanding the customer base, and improving productivity.…”

Section: Introductionmentioning

confidence: 99%

“…However, Fuchs et al (2010) suggested that neither costs nor any other financial aspects influence the intensity of e-commerce use. Quaddus and Achjari (2005) attributed the intensity of ecommerce use to the availability of expertise, the level of risk, and convenience. Firms with a higher proportion of workers with a college/university degree are more likely to show a high level of e-commerce intensity (Vicente & Lopez, 2009).…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

E-commerce applications in the tourism industry: A Tanzania case study

Chang

Magobe

Kim

2015

SAJBM

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Tourism which is regarded as information intensive sector is the mostly affected sector by technology revolution and its traditional trading structures have been totally changed. The adoption and use of e-commerce in tourism sector is regarded as a tool to widen market reach and improve efficiency and effectiveness of business operations. The degree of impact of e-commerce use on business performance depends on the intensity of its usage in organization's key value-chain activities. However, the intensity of e-commerce use is influenced by technological, organizational and environmental (TOE) contextual factors. Based on TOE model and the existing literature on post-adoption use of e-commerce, a set of factors that affect the intensity of e-commerce use in Tanzanian tourism sector was identified. A survey was conducted with 181 Tanzanian tourism firms that have already adopted e-commerce and structural equation modeling (SEM) was used to analyze the data. The findings indicated that the scope of e-commerce use has a positive impact on business performance in terms of improved internal processes, competitive position, customer service delivery, overall business performance and increased customer base. The scope of e-commerce use is affected positively by pressure intensity and perceived benefits and negatively by barriers to e-commerce use. The findings have highlighted key areas that require immediate actions from both the government and private sector in order to promote a successful growth of e-commerce in the country.

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