A Method for Teaching Communication in Pharmacy in Authentic Work Situations

Hyvärinen, Marja-Leena; Tanskanen, Paavo; Katajavuori, Nina; Isotalus, Pekka

doi:10.1080/03634520903576184

Cited by 36 publications

(19 citation statements)

References 33 publications

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“…In this regard, Wallman et al revealed that in pharmacy education, good training occurs with patient-focused communication activities (e.g., learning interviewing techniques, patient counseling, or public health promotion) [28]. Other literature describes the introduction of student pharmacist assessments on oral patient communication (e.g., structured exam, pre/post evaluations) [70][71][72][73][74].…”

Section: The Educational System and The Futurementioning

confidence: 99%

The Community Pharmacist: Perceived Barriers and Patient-Centered Care Communication

Ilardo

Speciale

2020

IJERPH

141

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Nowadays, the classic perception of the pharmaceutical profession in community pharmacies is facing worldwide extinction due to many factors. Among the numerous factors, online pharmacies are increasingly gaining ground thanks to their ability to facilitate customer demand. Nevertheless, they are endangering “face-to-face” contact, affecting the building of customer loyalty based on direct “human” interaction, and consequently reducing pharmacists to mere commercial figures. Patient-centered care communication is emphasized as the essential element to build a solid and appropriate interpersonal relationship with the patient, to make the consultancy process effective, and to strengthen the pharmacist’s professionalism in community pharmacy. This paper presents a narrative review of existing literature with the first aim of pinpointing the factors affecting pharmacy professional practice, and secondly, of how to improve patient-centered communication skills. A more widespread introduction of in-depth study and practice of behavioral, communication, educational, and sociological methodologies and techniques would allow for the development of more effective skills used for providing an efficient consultancy service, improving the capacity of future professionals to approach public relations.

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Section: The Educational System and The Futurementioning

confidence: 99%

The Community Pharmacist: Perceived Barriers and Patient-Centered Care Communication

Ilardo

Speciale

2020

IJERPH

141

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“…In the Nordic context, Finnish pharmacy schools have invested substantial resources in, and conducted extensive research on, patient communication teaching and their inclusion would have added valuable insights to the analysis. 21,44,[46][47][48] They were excluded because few responded to the questionnaire. It should be noted that it was the students' own perceptions of patient communication training that were measured, and not their actual behavior, and what methods they thought were effective, and not necessarily what is most effective.…”

Section: Discussionmentioning

confidence: 99%

Nordic Pharmacy Students’ Opinions of their Patient Communication Skills Training

Svensberg

Sporrong

Lupattelli

et al. 2018

American Journal of Pharmaceutical Education

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Objective. To describe Nordic pharmacy students' opinions of their patient communication skills training (PCST), and the association between course leaders' reports of PCST qualities and students' perceptions of their training. Secondary objective was to determine what factors influence these associations. Methods. A cross-sectional questionnaire-based study was performed. The various curricula were categorized into three types (basic, intermediate and innovative training) and students were divided into three groups according to the type of training they had received. Multivariable logistic regression models were fitted with different opinions as outcomes and three types of training as exposure, using generalized estimation equations.Results. There were 370 students who responded (response rate: 77%). Students within the innovative group were significantly more likely to agree that they had received sufficient training, and to agree with the assertion that the pharmacy school had contributed to their level of skills compared to students in the basic group.Conclusion. There appears to be an association between larger and varied programs of training in patient communication skills and positive attitudes toward this training on the part of the students, with students reporting that they received sufficient training, which likely enhanced their skills.

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“…16 Hyvärinen reported that each profession has its own discipline specific communication skills, which should be emphasized when developing a patient communication skills curriculum. 42 Didactic and experiential teaching methods were identified. Many of the courses include different teaching methods, and as earlier studies have shown, communication training can be performed in different ways.…”

Section: Discussionmentioning

confidence: 99%

Nordic Pharmacy Schools’ Experience in Communication Skills Training

Svensberg

Björnsdóttir

Wallman

et al. 2017

American Journal of Pharmaceutical Education

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Objective. To assess communication skills training at Nordic pharmacy schools and explore ways for improvement.Methods. E-mail questionnaires were developed and distributed with the aim to explore current practice and course leaders' opinions regarding teaching of patient communication skills at all the 11 master level Nordic (Denmark, Finland, Iceland, Norway and Sweden) pharmacy schools. The questionnaires contained both closed-and open-ended questions.Results. There was a variation of patient communication skills training among schools. In general, communication skills training was included in one to five courses (mode 1); varied in quantity (6-92 hours); had low use of experiential training methods; and had challenges regarding assessments and acquiring sufficient resources. However, some schools had more focus on such training. Conclusion. The results show room for improvement in patient communication skills training in most Nordic pharmacy schools and give insights into how to enhance communication skill building in pharmacy curricula. Suggestions for improving the training include: early training start, evidencebased frameworks, experiential training, and scaffolding.

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A Method for Teaching Communication in Pharmacy in Authentic Work Situations

Cited by 36 publications

References 33 publications

The Community Pharmacist: Perceived Barriers and Patient-Centered Care Communication

The Community Pharmacist: Perceived Barriers and Patient-Centered Care Communication

Nordic Pharmacy Students’ Opinions of their Patient Communication Skills Training

Nordic Pharmacy Schools’ Experience in Communication Skills Training

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