A Meta-Modeling of User and the Development of Human and Intellectual Capital

Abstract

The concept of user of organizational information system (OIS), contrary to the general thinking among both practitioners and researchers, is problematic. This work therefore seeks to set this concept by referring to literature in OIS. The authors have proposed a theoretical framework that models the different dimensions to consider when determining the different user profiles in an introduction of an IS/IT. The finding of this work is, in particular, a metamodel of the user operating in an environment where the information system is considered as a set of social actors that store and process information-representations through technological artefacts of information. Each type of user has a specific role or involvement in an IS / IT project. Exchanges and interactions, during the project, allow each type of user to contribute to the development of the stock of intellectual resources (knowledge, skills, competence, etc.) which increases the level of human capital and intellectual capital.