A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model

Picard, Michel; Renault, Alain; Barafort, Béatrix

doi:10.1007/978-3-319-24647-5_14

Cited by 7 publications

(5 citation statements)

References 6 publications

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“…Organizations use their capabilities strategically to improve their "abilities" to another level of efficient and effective. (Bezerra et al 2014;Curley et al, 2008;Hauck & Wangenheim, 2011;Karni et al, 2013;Picard et al, 2015;T. L. Reis et al, 2017;Wendler, 2012) Maturity Levels Maturity Levels or stages are a sequential path, not just to give an improvement path to organization, but as well as "situate" organization capabilities in a hierarchal level.…”

Section: Concepts Description Referencesmentioning

confidence: 99%

“…This model help organizations to characterize the "overall state of the organization's capabilities". (Antunes et al, 2014;Cleven et al, 2014;Finnerty et al 2017;Karni et al, 2013;Kayaga et al 2013;Lahrmann et al, 2010;Mayer & Fagundes, 2009;Picard et al, 2015) Continuous In continuous path is the description of the procedures to improve/evaluate individually each capability of a domain to improve. Each capability can be at different maturity level.…”

Section: Stagedmentioning

confidence: 99%

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Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Serrano

Pereira

2020

Organizacija

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Background and purpose: This research aims to investigate which benefits one may expect using Maturity Models in Configuration Management (CM) domain. CM is a support process that helps organizations have better management of their infrastructure. Its importance, in the Information Technology (IT) domain, has increased in recent years, despite this process not being technologically new, and the fact that many organizations implement this process in a haphazard way, which results in it not producing the benefits that it should produce. With the intention of assessing and improving the organizations’ IT processes practices and capabilities, MMs have been developed and implemented. However, the application of MM in the CM domain is yet to be explored.Design/Methodology/Approach: Two Systematic Literature Reviews (SLRs) and a Critical Analysis were performed. In sum, 80 scientific articles of the most rated conferences and scientific journals were analyzed and conclusions were drawn.Results: This research concludes that despite the CM process being badly implemented, using a MM this process could decrease operational costs and increase the quality management of the infrastructure.Conclusion: However, no MM has been developed so far for the CM process practices. This MM would be a viable support tool for the IT organizations providers since this would help organizations have a mature CM process and better control of their IT infrastructure. Therefore, the existence of a MM for the CM domain would be a welcome advancement that should be developed in the future.

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Section: Concepts Description Referencesmentioning

confidence: 99%

Section: Stagedmentioning

confidence: 99%

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Serrano

Pereira

2020

Organizacija

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“…Open-source communities developed a number of models that reflect the capability of the projects, teams and individuals, e.g., Capgemini's Open Source Maturity Model (C-OSMM) [12], Qualification and Selection of Open Source (QSOS) [13] or OMM for open-source communities [14]. In [15], the authors presented an ITILbased maturity model that guides organizations on their way to an ISO/IEC 20000-1 certification and discusses its adequacy for evaluating the ISO/IEC 20000 certification readiness.…”

Section: Related Workmentioning

confidence: 99%

Designing a Maturity Model for a Distributed Software Organization. An Experience Report

Walter

Wolski

Stanisavljevic

et al. 2019

Communications in Computer and Information Science

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We present early experiences with defining and validating a software maturity model (SMM) for a distributed, research-driven organization of independent and self-organizing teams of diverse cultures, experience and maturity. The paper briefly outlines the model, but focuses on the early stages of building and validating it. Based on that, we identify major factors contributing to the successful deployment of a SMM.

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“…Regarding the first topic, several works have tackled the subject in recent papers dealing with project management in small settings, compliance with PMBOK or process reference models and regarding service portfolio Management. Papers dealing with the topic include ITIL implementation sequence suggestions or the TIPA framework …”

Section: About the Special Issuementioning

confidence: 99%

“…Peter Rust, Derek Flood, and Fergal McCaffery are the authors of the paper entitled “Creation of an IEC 62304 compliant Software Development Plan.” The standard IEC 62304, “Medical device software—Software life‐cycle processes,” has also been studied vastly by scholars, eg, Mäder and Egyed, and Picard et al. In this paper, authors present a software development plan template designed to help organizations in the planning of software projects for the medical domain.…”

Section: About the Special Issuementioning

confidence: 99%

Results and lessons learned in System, Software & Service Process Improvement & Innovation

Bíró

Messnarz²,

Colomo‐Palacios

2016

J Software Evolu Process

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A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model

Cited by 7 publications

References 6 publications

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Designing a Maturity Model for a Distributed Software Organization. An Experience Report

Results and lessons learned in System, Software & Service Process Improvement & Innovation

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