A Look Toward the Future: Decision Support Systems Research is Alive and Well

Hosack, Bryan; Hall, Dianne; Paradice, David; Courtney, James F.

doi:10.17705/1jais.00297

Cited by 79 publications

(35 citation statements)

References 107 publications

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“…Similarly, Power [33] organizes the history of Decision Support Systems (DSS) into five broad categories, showing how DW, Executive Information Systems (EIS) and BI evolved in the late 1980s and early 1990s. Other overviews of DSS are offered in [4] and [20].…”

Section: Bianda Historymentioning

confidence: 99%

25+ Years of Business Intelligence and Analytics Minitrack at HICSS: A Text Mining Analysis

Marjanovic

Dinter

2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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Section: Bianda Historymentioning

confidence: 99%

25+ Years of Business Intelligence and Analytics Minitrack at HICSS: A Text Mining Analysis

Marjanovic

Dinter

2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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“…Software agents are becoming increasingly important (Aljukhadar et al, 2012;Benbasat, 2010;Hosack et al, 2012;Matt et al, 2013;Parkes, 2012). A SA makes a decision or performs a task in a specific domain on behalf of a principal (i.e., a human controlling the agent) (Hess et al, 2000).…”

Section: Software Agentsmentioning

confidence: 99%

The Buck Stops There: The Impact of Perceived Accountability and Control on the Intention to Delegate to Software Agents

Stout¹,

Dennis²,

Wells³

2014

THCI

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Software agents with the ability to recommend actions, aid decision-making, and actually make decisions are becoming increasingly common. In many situations, users now choose whether or not to delegate tasks to these agents. While some research has examined software agents, relatively little is known about the factors that influence the intention to delegate decisions to them. An experiment was used to examine the influence of perceived accountability, extent of control, and trust in the agent on the intention to delegate a travel arrangement decision. Users were more likely to delegate to agents that gave them greater control by requiring them to approve the agent's recommendation before the decision was completed than to agents that performed the task autonomously without intervention after it was delegated. Contrary to expectations, intention to delegate increased as perceived accountability increased. Participants may perceive delegation as a means to shift blame from themselves to the agent and thus mitigate risk resulting from potential negative decision outcomes.

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“…As computing use has become more ubiquitous in business and personal situations, so too has decision support [13]; yet decisions and decision-making are no less complex [14][15][16]. The tools in turn continue to become even more complex and difficult to use [17].…”

Section: Open Accessmentioning

confidence: 99%

Increasing Personal Value Congruence in Computerized Decision Support Using System Feedback

Hosack

Paradice

2014

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Abstract:The Theory of Universals in Values (TUV), a reliable and validated conceptualization of personal values used in psychology, is used to examine the effect of system feedback delivered by a Decision Support System (DSS) on personal values. The results indicate that value-based decision-making behavior can be influenced by DSS feedback to address value congruence in decision-making. User behavior was shown to follow the outcomes expected by operant theory when feedback was supportive and to follow the outcomes of reactance theory when feedback was challenging. This result suggests that practitioners and Information System (IS) researchers should consider user values when designing computerized decision feedback to adjust a system's design such that the potential user backlash is avoided or congruence between organizational and personal values is achieved.

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A Look Toward the Future: Decision Support Systems Research is Alive and Well

Cited by 79 publications

References 107 publications

25+ Years of Business Intelligence and Analytics Minitrack at HICSS: A Text Mining Analysis

25+ Years of Business Intelligence and Analytics Minitrack at HICSS: A Text Mining Analysis

The Buck Stops There: The Impact of Perceived Accountability and Control on the Intention to Delegate to Software Agents

Increasing Personal Value Congruence in Computerized Decision Support Using System Feedback

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