Increasing Personal Value Congruence in Computerized Decision Support Using System Feedback

Abstract

Abstract:The Theory of Universals in Values (TUV), a reliable and validated conceptualization of personal values used in psychology, is used to examine the effect of system feedback delivered by a Decision Support System (DSS) on personal values. The results indicate that value-based decision-making behavior can be influenced by DSS feedback to address value congruence in decision-making. User behavior was shown to follow the outcomes expected by operant theory when feedback was supportive and to follow the outcomes of reactance theory when feedback was challenging. This result suggests that practitioners and Information System (IS) researchers should consider user values when designing computerized decision feedback to adjust a system's design such that the potential user backlash is avoided or congruence between organizational and personal values is achieved.

Value Congruence Among Transformative Leaders in the Pharmaceutical Industry

“…Individuals may seek decisions that illustrate and are reflective of their own values and beliefs. Similar approaches to achieve and support value congruence can be found between individuals and organizations (Hosack & Paradice, 2014).…”