A general model of performance and quality for one-stop e-Government service offerings

Gouscos, Dimitris; Kalikakis, Manolis; Papadopoulou, Soumi

doi:10.1016/j.giq.2006.07.016

Cited by 112 publications

(70 citation statements)

References 6 publications

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“…This is contrary to the research literature's expectation as path's direction is proposed as positive (Gouscos, Kalikakis, Legal, & Papadopoulou, 2007;Weerakkody & Dhillon, 2008). This results align with Reddick (2005), who concluded that citizen centricity has not been explored yet.…”

Section: The Impact Of Citizen Centricity (Cc) Factorscontrasting

confidence: 69%

Factors Influencing Interoperability Level Required for the Implementation of T-Government in Saudi Arabia

Alshetewi¹,

Alturise²,

Karim³

2018

CIS

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Governments around the world have invested significant sums of money on Information and Communication Technology (ICT) to improve the efficiency and effectiveness of services being provided to their citizens. However, they have not achieved the desired results because of the lack of interoperability between different government entities. Therefore, many governments have started shifting away from the original concept of e-Government towards a much more transformational approach that encompasses the entire relationship between different government departments and users of public services, which can be termed as transformational government (tGovernment). This implementation of t-Government requires a high level of interoperability between government organisations. In this paper, a model is proposed to explore and investigates the key factors that influence interoperability required for the implementation of t-Government in Saudi Arabian context from four key areas, namely, organisational, technological, political and social using institutional theory as a lens. This model was developed comprising the effect of six main constructs: technological compatibility, organizational compatibility, governance readiness, citizen centricity and e-Government program on interoperability required for the implementation of t-Government. The model factors, relationships, and hypotheses stemmed from the literature on Information Sharing, Information Integration, G2G, interoperability and t-Government models.The results show that technological compatibility, organizational compatibility, and governance readiness have a positive impact on the interoperability required for the implementation of t-Government in this particular context. Unexpectedly, it indicates that citizen centricity has negative impact on the interoperability required for the implementation of t-Government. It also shows that there is a direct and positive impact from e-Government program (Yesser) to technological compatibility and governance readiness. Moreover, it shows that there is a direct and positive impact from citizen centricity to e-Government program (Yesser). Unexpectedly, the results indicate that e-Government program (Yesser) has no impact on the interoperability required for the implementation of tGovernment. It also indicates that the e-Government program (Yesser) doesn't affect organizational compatibility.This paper provides a model for creating interoperability between government organisations to help e-Government officials and policy makers to identify the key factors that can affect the interoperability level required for the implementation of t-Government, and examines how these issues could be treated in practice. It also provides a guideline to researchers with regard to the impact of these identified factors on interoperability required for tGovernment implementation.

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Section: The Impact Of Citizen Centricity (Cc) Factorscontrasting

confidence: 69%

Factors Influencing Interoperability Level Required for the Implementation of T-Government in Saudi Arabia

Alshetewi¹,

Alturise²,

Karim³

2018

CIS

View full text Add to dashboard Cite

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“…After the literature review, we measured SDCs by considering the degree to which the following key processes are executed: user-centered design (UCD) (Dias & Rafael, 2007;Gouscos, Kalikakis, Legal, & Papadopoulou, 2007), quickly accessed design (QAD) (Halchin, 2004;Meo, Quattrone, & Ursino, 2008), low equipment requirement design (LERD) (Baker, 2009;Hung, Chang, & Yu, 2006;Steyaert, 2004), privacy-protected design (PPD) (Jaeger & Thompson, 2004;Landrum, Prybutok, & Zhang, 2007), equity to user (EU) (Hung et al, 2006;Meo et al, 2008;Papadomichelaki et al, 2006), robust delivery services (RDS) (Jaeger & Thompson, 2004;Wang & Liao, 2008;Webb & Webb, 2004), and access assistance design (AAD) (Bon, 2007;Dias & Rafael, 2007;McNaughton, Ray, & Lewis, 2010).…”

Section: Service Delivery Capabilitiesmentioning

confidence: 99%

“…EU is another ability to encourage user acceptance of EGS, which makes users, especially individuals with lower incomes and disabilities, feel confident in using EGS (Carter & Bélanger, 2005;Jaeger & Thompson, 2004). The term RDS is used to describe the capabilities of EGSS to provide continuous, consistent, and prompt services to citizens (Bon, 2007;Gouscos et al, 2007;Papadomichelaki et al, 2006). AAD means that the EGSS has been designed with a comprehensive set of instructions and measures to facilitate better usage.…”

Section: Service Delivery Capabilitiesmentioning

confidence: 99%

A hierarchical model of e-government service capability: An empirical analysis

Jin

Pan³

et al. 2012

Government Information Quarterly

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“…The rationale behind this abstraction is that three major aspects can evaluate the governmental services: easier service, faster service and better service (Gouscos et al 2007). Easier service refers to the citizens' effort to complete the service.…”

Section: Service Provider Agentmentioning

confidence: 99%

Agent-Based Simulation of Citizens’ Channel Choice of Public Services Based on Social Learning

Chang

Ichikawa

Deguchi

2015

Agent-Based Social Systems

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Different from social network of practice that emphasizes relations among members with weak ties, community-based learning more focuses on the competence and practice of individuals connected by strong ties. With respect to the E-government service adoption, we assume that learning within communities is more common than that via social network. On the other side, the spread of information/knowledge on E-government might also influence the learning process, and further affect the adoption behaviour indirectly. Understanding such dynamic learning mechanism is crucial to the investigation of divergent citizens' adoption behaviour of E-government services, thus potentially important to the evaluation and design of supporting policies as well. In order to investigate the influence of learning within communities that are composed of citizens with different characteristics, and to explore the effectiveness of supporting policies in a long-term perspective, agentbased modelling is applied. This model could enable the understanding of a wide range of possible adoption behaviours under different scenarios, and the exploration of to what extent the variant supporting policies are effective.

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A general model of performance and quality for one-stop e-Government service offerings

Cited by 112 publications

References 6 publications

Factors Influencing Interoperability Level Required for the Implementation of T-Government in Saudi Arabia

Factors Influencing Interoperability Level Required for the Implementation of T-Government in Saudi Arabia

A hierarchical model of e-government service capability: An empirical analysis

Agent-Based Simulation of Citizens’ Channel Choice of Public Services Based on Social Learning

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