A Gender Perspective on Conflict Management Strategies of Nurses

Valentine, Patricia E.B.

doi:10.1111/j.1547-5069.2001.00069.x

Cited by 56 publications

(45 citation statements)

References 18 publications

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“…Competition can create discomfort which can direct energy away from patient care objectives toward unnecessary inter-professional struggles. This result is in line with the studies of Valentine et al [24,27,28] Our study also revealed a significant relationship between nurses' use of conflict resolution strategies and their age, that young nurses less than 30 years old tend to make more use of the compromising conflict resolution strategies with patients and accommodating conflict resolution strategies with doctors while older generations prefer collaborative with both patients and doctors, with p-values of .01, .03, respectively. This may be attributed to the fact that young nurses seek other people approval, tend to have good or at least tolerable interpersonal relations with their patients, and disfavor having enemies in their working environment.…”

Section: Discussionsupporting

confidence: 92%

“…According to Blake and Mouten, [22] accommodation, collaboration are used by individuals who want to move away from the uncomfortable feelings of struggle, similar with the studies of Cavanagh et al [23][24][25][26] On the other hand, with regard use of conflict resolution strategies by nurses with doctors, the study's findings revealed that the number one priority for conflict resolution strategies was "accommodating" for patients which was regarded the least for the doctors. Conversely, the least strategy "competing" with patients was the number one strategy of nurses with doctors.…”

Section: Discussionsupporting

confidence: 68%

“…On the same line Valentine, [24] mentioned that the reason for women being more accommodating can be due to their inborn higher concern for others as a consequence of their inherited and historical roles may be several explanations for the findings of this study. The social cognitive theory proposes that behavior is affected by environmental influences, personal factors, and attributes of the behavior itself.…”

Section: Discussionmentioning

confidence: 53%

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Conflict resolution strategies of nurses in a selected government tertiary hospital in the Kingdom of Saudi Arabia

Baddar

Salem

Villagracia

2016

JNEP

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Background: Conflict is inevitable and can be found in all settings. It can co-exist between and among health care professionals such as doctors and nurses and their patients. The roles of the nurses in each scenario and the kind of strategies they utilized also vary. This study aimed to determine the conflict resolution strategies of nurses in a selected government tertiary hospital in the Kingdom of Saudi Arabia. Methods: Utilizing a Descriptive Correlational Research Design, 78 nurses were asked to identify their conflict resolution strategies during their day to day interaction with the patients and doctors through a 20-item questionnaire. This study was conducted in a government tertiary hospital specializing in maternity and pediatric care with 310 beds in the East of Riyadh. Results: Findings yielded a high utilization of conflict resolution strategies by nurses with patients. Accommodating (61.5%; n = 48) was ranked number one as nurses used this strategy in dealing with patients. Secondly, collaborative (60.3%; n = 47), the third is both compromising and avoiding at (57.7%; n = 45); and the least in rank is competing (56.4%; n = 44). Nurses utilized the following conflict resolution strategies with doctors such as: (1) competing (43.6%; n = 34), (2) both compromising and avoiding (42.3%; n = 33), (3) collaborative (39.7%; n = 31), and (4) accommodating (38.5%; n = 3). It shows that the number 1 priority for conflict resolution strategies is "accommodating" for patients which was regarded the least for the doctors. On the other hand, the least strategy "competing" with patients is the number 1 strategy of nurses with doctors. There is a significant relationship between nurses' use of conflict resolution strategies consistent at collaborative with patients and doctors and their age. Findings further reveal that the overall use of conflict resolution strategies is significantly related to both patients and doctors. There is a significant relationship between nurses' use of conflict resolution strategies at compromising with doctors and their nursing qualification. There is a significant relationship between nurses' use of conflict resolution strategies (collaborative) with patients and their current nursing experience. The overall use of compromising as a strategy is significantly related to doctors. There is a significant positive correlation between the nurses' scores of conflict resolution strategies for both patients and doctors. On the one hand, there is no significant difference relation between nurses' use of conflict resolution strategies with patients and doctors and their socio-demographic variables (age, years of nursing experience) except nursing qualification. There is a significant difference between nurses' use of conflict resolution strategies (avoiding) with patients and doctors and their qualifications. Conclusions: Consequently, conflict is inevitable and is still growing in healthcare. We have determined the importance of identifying the conflict resolution strategies being util...

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Section: Discussionsupporting

confidence: 92%

Section: Discussionsupporting

confidence: 68%

Section: Discussionmentioning

confidence: 53%

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Conflict resolution strategies of nurses in a selected government tertiary hospital in the Kingdom of Saudi Arabia

Baddar

Salem

Villagracia

2016

JNEP

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“…A nurse spends 20% of his time handling conflicts and presents a passive attitude in its resolution, an incompatible attitude to the purposes of the contemporaneous management (23) .…”

Section: Rev Esc Enfermmentioning

confidence: 99%

Estrutura organizacional do serviço de enfermagem: reflexões sobre a influência do poder e da cultura organizacional

Jericó

Peres

Kurcgant

2008

Rev. esc. enferm. USP

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RESUMENEste artículo analiza cómo la cultura y el poder influyen en la estructura organizacional del servicio de enfermería en un hospital-escuela. Basados en la necesidad de protocolizar los procedimientos de enfermería, por parte de la administración general del hospital, se diseñó la estructura organizacional (organigrama) del Servicio de Enfermería. De esta forma fue evidenciado el interés de los enfermeros-jefes por ampliar el poder, fortaleciendo el sector de enfermería dentro del ámbito institucional.

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“…Gender and age status may affect the application of different conflict-handling style (Brewer, Mitchell, & Weber, 2002;Pelled, 1996;Pelled, Eisenhardt, & Xin, 1999;Valentine, 2001). Thus, I was first interested in testing whether the gender of participants influenced specific actions they took to manage conflict.…”

Section: Gender Difference Analysismentioning

confidence: 99%

Conflict management between employees from different departments: contribution of organizational identification and controversy

Zhu¹

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A Gender Perspective on Conflict Management Strategies of Nurses

Cited by 56 publications

References 18 publications

Conflict resolution strategies of nurses in a selected government tertiary hospital in the Kingdom of Saudi Arabia

Conflict resolution strategies of nurses in a selected government tertiary hospital in the Kingdom of Saudi Arabia

Estrutura organizacional do serviço de enfermagem: reflexões sobre a influência do poder e da cultura organizacional

Conflict management between employees from different departments: contribution of organizational identification and controversy

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