A Framework of Knowledge Management Systems for Tourism Crisis Management

Jia, Zhiyang; Shi, Yundong; Yuan, Jia; Ding, Li

doi:10.1016/j.proeng.2011.12.683

Cited by 57 publications

(54 citation statements)

References 7 publications

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“…IT marketing is more beneficial and has significant advantages particularly during crisis periods over traditional marketing (Savrul and Kilic, 2011). Tourism and hospitality businesses can use IT marketing during crisis to reach and interact with a wide base of customers, reduce marketing costs and be responsive to competitors' promotional campaigns (Jia et al, 2012). Iordache (2013) pointed out another strategy for crisis management in the hotel industry is to develop partnerships with event organizers.…”

Section: Literature Reviewmentioning

confidence: 99%

Managing Hotels during Economic Challenges: A Case Study on Hotels in Sharm El-Sheikh and Hurghada, Egypt

Radwan¹,

Radwan²

2017

JTHM

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The tourism and hospitality industry in Egypt is suffering since 2011. This study comes to explore the impacts of economic downturn on the basis of hotels and investigate crisis management practices implemented by hotels. This research used questionnaire survey as a research method and sum of 107 forms were distributed on hotels' executives in four and five star hotels in Sharm El-Sheikh and Hurghada, among these 82 forms were valid. The results of the study showed that hotels were much influenced by the economic downturns in Egypt reflected in a variety of aspects: high drop in occupancy percentages, fall in hotel sales and decline in tourist arrivals. The findings revealed that focusing and marketing hotel services to new segments, reducing employees' wages and emphasizing cost reduction in all business activities were among the most highly ranked and implemented measures by hotels. The study highlighted statistical significant differences occurred between four and five star hotels across some investigated crisis measures. The study stressed on the great importance of government support to assist hotels in times of economic challenges and concluded with a List of 32 practices for hotel operators to manage their businesses during economic crisis concentrating on four main dimensions: marketing, workforce, cost control and responsible bodies support.

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Section: Literature Reviewmentioning

confidence: 99%

Managing Hotels during Economic Challenges: A Case Study on Hotels in Sharm El-Sheikh and Hurghada, Egypt

Radwan¹,

Radwan²

2017

JTHM

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“…During crises, tourism and hospitality companies use IT marketing because they need to reduce advertising costs, gain more accurate information, and be responsive to competitors' promotional campaigns (Jia, Shi, Jia, & Li, 2012). Advertisers have used IT marketing to catch the attention of consumers and maximise brand exposure (Steinman & Hawkins, 2010), to persuade engagement with website content and utility, and drive purchase intent (Kirtis & Karahan, 2011).…”

Section: It Marketingmentioning

confidence: 99%

Marketing Hospitality Industry in an Era of Crisis

Παππάς

2014

Tourism Planning & Development

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The article examines and evaluates Greek hotels' marketing strategies during recession. It focuses on the investigation of hospitality practices during crisis, marketing strategies and innovation, development of competitive advantage, use of information technology (IT) for marketing, and the influential links between them. It also examines the impacts of accommodation category and geographical type of hotel. The research is based on a nationwide e-mail survey to hospitality managers/owners (N = 914). The results reveal the significant effort put into production cost minimisation, the direct effect of this on marketing strategies, the strong enterprising focus on marketing innovation, and the impact of the use of IT for marketing purposes, whilst the accommodation category has a greater impact on the examined constructs than does geographical type. The conceptualisation adopted provides recommendations for hospitality owners and managers along with a better understanding of the aspects contributing to hospitality marketing in a period of recession and political instability.

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“…Through knowledge extractor and crisis management planning knowledge repository is created and shared. After this potential list of scenarios is established with probabilities and decision can be taken [18].…”

Section: ) Km Framework For Tourism Crisis Managementmentioning

confidence: 99%

Study of Knowledge Management Frameworks

2016

IJSR

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Knowledge management has one simple term behind it: knowledge is a property of individuals and not that of organization.Information is increasing at speedy rate in 21st century but the rate of knowledge generation is comparatively low. To survive in the rapid changing environment of information technology, organizations have to explicitly manage their knowledge. It is always seen that managed knowledge will result in increased performance of an organization. There are different components of knowledge management. Organizations have created knowledge management framework according their requirements. Every organization is having different framework for knowledge management. This paper will give brief idea about various knowledge management frameworks in different organizations.

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A Framework of Knowledge Management Systems for Tourism Crisis Management

Cited by 57 publications

References 7 publications

Managing Hotels during Economic Challenges: A Case Study on Hotels in Sharm El-Sheikh and Hurghada, Egypt

Managing Hotels during Economic Challenges: A Case Study on Hotels in Sharm El-Sheikh and Hurghada, Egypt

Marketing Hospitality Industry in an Era of Crisis

Study of Knowledge Management Frameworks

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