A Framework for Organizational Compliance Management Tactics

Foorthuis, Ralph; Bos, Rik

doi:10.1007/978-3-642-22056-2_28

Cited by 16 publications

(26 citation statements)

References 26 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Therefore, the topic of B2C e-commerce codes of conduct encompasses two aspects: consumer trust and compliance management, the latter referring to all forms of ensuring that the actions of a set of people comply with a set of rules (Foorthuis and Bos, 2011).…”

Section: Overview Of Business-to-consumer E-commerce Codes Of Conduct: the Case Of Spainmentioning

confidence: 99%

Impact of B2C e-commerce codes of conduct on sales volume: lessons from the Spanish perspective

Gallego

Bueno

López-Jiménez

2016

JBIM

View full text Add to dashboard Cite

Purpose The purpose of this paper is to carry out empirical testing of the relationship between corporate image and corporate satisfaction among business-to-consumer (B2C) e-commerce organizations who possess codes of conduct and study their effects on sales volume. The aim is to measure impacts of both corporate image as well as measure corporate satisfaction on online sales volume increases. In addition, the authors have added to the study the product-type dimension as a moderate variable. Design/methodology/approach A structural model is developed and empirically tested through survey data obtained from 127 Spanish companies adhering to a code of conduct. Findings The results indicate that adhering to a code of conduct has a positive impact on the increase in sales volumes. The paper identified the main reasons for adhering to a code of conduct, such as offering greater trust to potential consumers as well as improving the firm’s image, prestige and increasing quality and security. Research limitations/implications Further variables must be identified that would help to determine the impact on organizations adhering to codes of conduct. Practical implications This paper highlights how B2C e-commerce codes of conduct help managers achieve better conditions for competiveness. The findings show how adhering to a code of conduct has a positive impact on increased sales volumes. The results indicate that the reasons for adhering to a code of conduct are the following: it offers greater trust to potential consumers, as well as improves the firm’s image and prestige, and increases purchase quality and security. Originality/value This paper contributes to the enrichment of knowledge concerning B2C e-commerce codes of conduct developed a pioneering study.

show abstract

Section: Overview Of Business-to-consumer E-commerce Codes Of Conduct: the Case Of Spainmentioning

confidence: 99%

Impact of B2C e-commerce codes of conduct on sales volume: lessons from the Spanish perspective

Gallego

Bueno

López-Jiménez

2016

JBIM

View full text Add to dashboard Cite

show abstract

“…As Selznick (1996) puts it, the spectre of bureaucracy had never ceased hunting. Regulatory compliance is, therefore, a relevant topic not only in public administration but in other fields as well (Foorthuis and Bos, 2011).…”

Section: Introductionmentioning

confidence: 99%

Inter-governmental relations and procurement non-compliance in African local government systems

Pastory

2019

JOPP

View full text Add to dashboard Cite

Purpose The purpose of this study is to examine the implications of inter-governmental relations on procurement compliance in local government. Design/methodology/approach A total of 68 in-depth interviews with local government officials and councillors in four different local government authorities, members of parliament in the local authorities accounts committee and a committee clerk were carried out in addition to documentary review. Findings Evidences from in-depth interviews and documentary analysis point to central government as one of key reasons for procurement non-compliance. The nature of inter-governmental relations enables the central government to issue encroaching directives on local government procurement plans or take handicapping actions on the financial ability of the local governments to execute procurement plans. Practical implications The study adds inter-governmental relations on strategies for improving procurement compliance in African local government systems. Originality/value Despite increasing research on procurement compliance, the complexity of regulatory non-compliance in local government procurement has not been adequately analysed. The current study uses an inter-governmental relations perspective to contribute knowledge on procurement compliance in local government systems of the Third World, sub-Saharan Africa in particular.

show abstract

“…Acesso em: 3 jan. . 33 RODERICK, 1996FOORTHUIS, 2014. 34 FOORTHUIS, 2014 adere aos objetivos da empresa na construção contínua de uma cultura de ética e integridade ao valorizar uma atitude racional e egocêntrica do agente.…”

Section: Introductionunclassified

Ética Empresarial Como Base De Sustentação Do Programa De Compliance: Uma Breve Análise Sobre a Ética, a Integridade E O Compliance.

Filho¹,

Leite²,

Martins³

2019

Rel. Intern. no Mundo Atual

View full text Add to dashboard Cite

O foco deste estudo é analisar os conceitos de ética empresarial, integridade e compliance com o objetivo de entender o significado desses institutos, a relação e as distinções entre eles, levando-se em consideração a legislação, os princípios e a experiência estadunidense e brasileira sobre o tema. Para tanto, complementa-se o estudo com um breve histórico da origem desses institutos. A metodologia de pesquisa adotada consiste nas investigações e observações históricas dos eventos mais relevantes. O trabalho orienta-se por uma análise crítica do Compliance Manual do Departamento de Justiça dos Estados Unidos da América, e da Lei no. 13.467/2017, e seus reflexos no ambiente econômico, social e empresarial. A pesquisa é qualitativa, de caráter exploratório, desenvolvida por meio de análise bibliográfica e documental. As fontes bibliográficas e documentais empregadas consistem na pesquisa de livros, revistas científicas, periódicos e artigos retirados da internet, bem como de legislação. A investigação é realizada por meio do método hipotético-dedutivo de abordagem, por intermédio de uma análise dogmática dos conceitos de ética empresarial, integridade e compliance. Como resultado da pesquisa, concluiu-se que, na essência, ética e compliance são lados diferentes da mesma moeda. Nesse prisma, compliance atém-se ao cumprimento da lei, enquanto a ética requer que seja feito o que é correto, independentemente do que reza a lei. O contexto ético é a base para o programa de compliance, considerando-se que a ética e a integridade dão sustentação e sentido ao programa de compliance. O sistema de compliance somente dará resultado se houver uma forte cultura ética. O estudo oferece como contribuição a análise sobre as duas teorias que dão base ao compliance, as teorias racionalista e normativa, bem como o esclarecimento sobre conceitos e definições que confundem muitos profissionais da área de compliance. PALAVRAS-CHAVE: ética empresarial; compliance; integridade; código de conduta; moral.

show abstract

A Framework for Organizational Compliance Management Tactics

Cited by 16 publications

References 26 publications

Impact of B2C e-commerce codes of conduct on sales volume: lessons from the Spanish perspective

Impact of B2C e-commerce codes of conduct on sales volume: lessons from the Spanish perspective

Inter-governmental relations and procurement non-compliance in African local government systems

Ética Empresarial Como Base De Sustentação Do Programa De Compliance: Uma Breve Análise Sobre a Ética, a Integridade E O Compliance.

Contact Info

Product

Resources

About