A Framework for Mapping and Evaluating Business Process Costs in the Tourism Industry Supply Chain

Alford, Philip

doi:10.1007/3-211-27283-6_12

Cited by 26 publications

(44 citation statements)

References 12 publications

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“…While there are a few descriptive studies on tourism supply chains (Alford 2005;Scavarda et al 2001;Yilmaz and Bititci 2006), the scope of tourism supply chain is much broader with destination as a unit of analysis and varies significantly from one destination to another (Zhang et al 2009). Compared to other industries, the hotel industry is widely perceived as unique because the product is perishable, partly intangible, and is a service industry (Riley 1996).…”

Section: Procurement In the Hotel Industrymentioning

confidence: 97%

Towards an Understanding of e-Procurement Adoption: A Case Study of Six Hotels in Hong Kong

Law

2014

Tourism Recreation Research

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E-procurement has recently been adopted in different industries. As such, companies use it as a strategic tool for lowering procurement costs and improving process efficiencies. Yet, the adoption of e-procurement in the hotel industry has been surprisingly low, despite its huge potential. Previous studies on factors affecting e-procurement adoption have mainly been in the manufacturing field, and may not be able to fully explain the low adoption in hotels. The main objective of this study is to develop an alternative theoretical model and explore the key factors that are associated with the low adoption of e-procurement specifically in the hotel industry in Hong Kong, a major tourism destination in Asia Using a case-study approach, in-depth interviews were conducted with six senior procurement employees in different classes of hotels. Six major factors were identified: (1) technical factors, (2) perceived benefits, (3) conflicts between hotel owners and management, (4) resistance to change, (5) product diversity, and (6) rumours. Anew model is proposed to show how these factors affect e-procurement adoption in hotels. The findings can help hotel managers understand how to develop a more effective adoption strategy for e-procurement.

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Section: Procurement In the Hotel Industrymentioning

confidence: 97%

Towards an Understanding of e-Procurement Adoption: A Case Study of Six Hotels in Hong Kong

Law

2014

Tourism Recreation Research

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“…Exceptions include Scavarda et al (2001), Tapper and Font (2004), Alford (2005), and Yilmaz and Bititci (2006). However, the research does not go beyond descriptive studies.…”

Section: Concept Of Tourism Supply Chainmentioning

confidence: 99%

“…Kaukal et al (2000) note that a typical tourism value chain consists of four components: tourism supplier, tour operator, travel agent and customer, and they are in a single link chain. Alford (2005) presents a visual presentation of the tourism supply chain produced by Business and Cost Analysis Working Group in order to analyze pressure points where costs can be stripped out. Yilmaz and Bititci (2006) develop a tourism value chain concept to manage the tourism product as an end-to-end seamless product.…”

Section: Concept Of Tourism Supply Chainmentioning

confidence: 99%

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Tourism supply chain management: A new research agenda

2009

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This paper seeks to review current research on supply chain management (SCM) within the context of tourism. SCM in the manufacturing industry has attracted widespread research interests over the past two decades while SCM studies in the tourism industry are very limited. Stakeholders in the tourism industry interact with each other to resolve their divergent business objectives with different operating scopes. The potential benefit of considering not only individual enterprises but also the tourism value chain becomes evident.The paper examines the characteristics of tourism products, identifies and explores core issues and concepts in tourism supply chains (TSC) and tourism supply chain management (TSCM). While the literature on TSCM or its equivalents emerges recently, the progress is variable with most research being focused on distribution and marketing activities, without fully considering the whole range of different suppliers involved in the provision and consumption of tourism products. This paper provides a systematic review of current tourism studies from the TSCM perspective and develops a framework for TSCM research which should be of great value not only to those who wish to extend their research into this new and exciting area, but also to tourism and hospitality decision makers. The paper also identifies key research questions in TSCM worthy of future theoretical and empirical explorations.

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“…However people also play the leading role in the business-to-business (B2B) domain, where the effective packaging and distribution of the tourism product requires collaboration and 'co-opetition' -"when organisations collaborate with players that they would normally regard as competitors" (Buhalis, 2003: 336). A study of the B2B processes for a cruise operator revealed that the accounting, sales, and inventory and fulfilment processes depended on partnerships within the supply chain (Alford, 2005). IT is an important facilitator of these partnerships but their success, first and foremost, is dependent not on technology but on the level of consensus among stakeholders.…”

Section: Introductionmentioning

confidence: 99%

Open Space — a Collaborative Process for Facilitating Tourism IT Partnerships

Alford

Information and Communication Technologies in Tourism 2008

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The success of IT projects depends on the success of the partnerships on which they are based. However research has identified a significant rate of failure in these partnerships, predominantly due to an overly technical mindset, leading to the question: "how do we ensure that, as technological solutions are implemented within tourism, due consideration is given to human-centred issues?" The tourism partnership literature is explored for insights, revealing that issues connected with power, participation and normative positions play a major role. The method, Open Space, is investigated for its ability to engage stakeholders in free and open debate. This paper reports on a one-day Open Space event sponsored by two major intermediaries in the UK travel industry who wanted to consult their business partners. Both the running of the event and its results reveal how Open Space has the potential to address some of the weaknesses associated with tourism partnerships.

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A Framework for Mapping and Evaluating Business Process Costs in the Tourism Industry Supply Chain

Cited by 26 publications

References 12 publications

Towards an Understanding of e-Procurement Adoption: A Case Study of Six Hotels in Hong Kong

Towards an Understanding of e-Procurement Adoption: A Case Study of Six Hotels in Hong Kong

Tourism supply chain management: A new research agenda

Open Space — a Collaborative Process for Facilitating Tourism IT Partnerships

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