A framework for integrated manufacturing and product service system: integrating service operations into product life cycle

Abstract

The manufacturing industry is facing unprecedented challenges in this dynamic economy and social environment. Factors like incorporation of quality services, environmental sustainability and the successful effective leveraging of industrial informatics for virtual enterprises are new determinants for a manufacturing enterprise to stay competitive. Among these, the

Product service system: A conceptual framework from a systematic review

“…Then we have works like those by Morelli (2002aMorelli ( , 2002bMorelli ( , 2006Morelli ( , 2009, Bertoni et al ( , 2013 focused on design, works like those by Cook et al (2006), Krucken and Meroni (2006) from the strategic focus, papers Lee et al (2007), Chirumalla (2013), and Durugbo (2013 from the ICT focus area, Aurich et al (2006) and Williams ( 2006) from the sustainability focus area.…”

Developing the concept of life-cycle service offering

“…Cohen, Agrawal, and Agrawal (2006) 1) Design, 2) production, and 3) customer support. Lee et al (2007) 1) Design, 2) resource provision (and recycling), 3) manufacturing (and remanufacturing), 4) logistics, 5) marketing/sales (and refurbishing), 6) use (and reuse), service and 7) end of life. Lusch, Vargo, and Tanniru (2009) 1) Conception, 2) development, 3) production, 4) in-use, and 5) disposition.…”

What is Mine is not Yours: Further Insight on what Access-Based Consumption says about Consumers

“…For example, in the case of PSS, it is seen as a speedier route to market for sustainable solutions than radically innovative green technology (Manzini and Vezzoli 2003), it facilitates "take back" schemes, enabling suppliers to manage the responsibility of products during and at the end of their life cycle (Mont 2002), and facilitates compliance with end of life producer responsibility which in the EU is regulated for example by the Waste Electric and Electronic Equipment (WEEE) Directive. PSS also supports education towards more sustainable use (Lee, Lu et al 2007), and leads to improvements in product design (Manzini and Vezzoli 2003) with longer life cycles (Mont 2002); it can offer incentives to the adoption of new innovations such as hybrid technology as in the Zip Car example illustrated by Bardhi and Eckhardt (2012); it supports closed loop industrial systems, can create new market opportunities (Ibid. ); and it encourages communication between supplier and customers, leading to improved learning relationships (Ibid.…”