A Framework for Digital Government Transformation Performance Assessment and Toolkit for Developing Countries

Lamid, Lukman Idowu; Ibrahim, Isa Ali; Abdullahi, Kashifu Inuwa; Abdullahi, Usman Gambo

doi:10.1145/3494193.3494222

Cited by 4 publications

(5 citation statements)

References 1 publication

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“…In order to become resilient, an organization needs to have the ability to anticipate problems and know how to prepare to respond or adapt to sudden changes or interruptions so that it will survive or thrive in the event of disruptive situations [13,25,34,43,[47][48][49]52,82,90,92,94,99,113,213,226,227,229,247,[316][317][318][319][320][321].…”

Section: Resilience-driven Solutionsmentioning

confidence: 99%

“…Governance of New Digital/Technological Threats and Their Impacts A DT project involves multiple factors in the transformation of the business model, impacting the entire organization-especially operational processes, resources and internal and external users-since it involves a major change in habits and ways of working, based on collaboration and intensive interactions [140,213,259,260,313,326,331,[337][338][339][340][341][342][343][344][345][346].…”

mentioning

confidence: 99%

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Intelligent Process Automation and Business Continuity: Areas for Future Research

2023

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Robotic process automation and intelligent process automation have gained a foothold in the automation of business processes, using blocks of software (bots). These agents interact with systems through interfaces, replacing human intervention with the aim of improving efficiency, reducing costs and mitigating risks by ensuring and enforcing compliance measures. However, there are aspects of the incorporation of this new reality within the business continuity lifecycle that are still unclear, and which need to be evaluated. This study provides a multivocal literature review of robotic process automation and intelligent process automation correlated with business continuity, to identify the level of awareness of these two emerging forms of automation within the business continuity management lifecycle. Based on the reviewed literature, the study develops a discussion of the main research areas for investigation, identifying what is attracting the attention of practitioners and researchers and which areas they highlight as promising for future research. Numerous sources from relevant backgrounds reveal an interest in these interrelated topics but there as yet is little or no information available on the direct connection between them.

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Section: Resilience-driven Solutionsmentioning

confidence: 99%

mentioning

confidence: 99%

Intelligent Process Automation and Business Continuity: Areas for Future Research

2023

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“…United [34]). When available, novel versions of the analysed frameworks were compared with the ones mapped in the study.…”

Section: Strategic Approachmentioning

confidence: 99%

“…Most of the time, e.g., in ID 01 [33], such concepts are interrelated and share a common technological ground, concurring to examine how the public sector uses and exploits IT and ICT to improve service delivery with the citizen at the centre of reforms and actions. Only a few frameworks attempt to go beyond a technology-enabled or technology-driven innovation, considering its socioeconomic and political factors-IDs 02 [34], 03 [35], 04 [36], and 05 [37]. A number of relevant frameworks associate the tech dimension with complementary perspectives, such as how digital transformation impacts value creation, human capital, citizen engagement, research infrastructure, legislation, and regulations-IDs 02 [34], 04 [36], 05 [37], 06 [38], and 07 [39].…”

Section: Strategic Approachmentioning

confidence: 99%

“…Only a few frameworks attempt to go beyond a technology-enabled or technology-driven innovation, considering its socioeconomic and political factors-IDs 02 [34], 03 [35], 04 [36], and 05 [37]. A number of relevant frameworks associate the tech dimension with complementary perspectives, such as how digital transformation impacts value creation, human capital, citizen engagement, research infrastructure, legislation, and regulations-IDs 02 [34], 04 [36], 05 [37], 06 [38], and 07 [39]. However, few delve into how it changes organisational processes and culture [26], e.g., ID 03 [35].…”

Section: Strategic Approachmentioning

confidence: 99%

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Conceptualising Digital Transformation in Cities: A Multi-Dimensional Framework for the Analysis of Public Sector Innovation

Mariani

Bianchi

2023

Sustainability

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Digital transformation within local public administration is often conceived as the result of technological advancements, with scarce attention being paid to framing these processes within multi-level organisational settings. Against this background, this article introduces a framework for exploring the different dimensions of digital innovation in the public sector at the urban scale. It proposes conceptual categories that capture digital transformation drivers and mechanisms, encouraging reflections about their capacity to resonate in specific (urban) contexts. After examining frameworks seeking to deconstruct digital transformation in its multiple dimensions, the study proposes a conceptual model and validates it against the result of the literature review. By identifying conceptual categories and their interactions, the study seeks to support a more comprehensive understanding of transformation processes, specifically focusing on public service provision and delivery and their relationship with endogenous and exogenous innovation drivers. At the same time, the study aims to support local public authorities in gaining awareness of their transformative potential and helping them “steer” local digital transformation dynamics.

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Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists

Ciancarini,

Giancarlo,

Grimaudo

2024

IEEE Access

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The goal of Digital Transformation of the Public Sector is the achievement of a better quality of life for citizens, via a more responsive and transparent administration and governance. By now it is clear that technological innovation, both in terms of computer architectures and software systems, is a crucial component of it, yet not sufficient. Indeed, a cultural, organizational and legal shift in how public organizations operate and relate to the citizens is also required. Nevertheless, computer scientists can play a key role in such a transformation and, given its impact on Society, it is essential to achieve a broader level of awareness of it and involvement in it of those scientific and professional figures. To this end, a technical map specifically designed for computer scientists, but properly placed in the context of the cultural, organizational and legal changes mentioned above, would be highly beneficial. To date, such a map is missing, to the best of our knowledge. The main contribution of this Tutorial is to provide it, together with a guided tour describing which key technological aspects enable and drive such a transformation. More specifically, based on a careful analysis of the available scholarly literature, that does not seem to include any Computer Science textbook material, a model of such a transformation is proposed, together with carefully selected examples incarnating it to show its validity: the cities of Barcelona and Chicago. Finally, a look at the future of this area is also provided. INDEX TERMSAgile Software Development, Computer systems organization Cloud computing, Computing methodologies Machine Learning, Data Knowledge and Engineering, Design and Engineering of Services for e-citizens, Digital Government, Digital Transformation.

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A Framework for Digital Government Transformation Performance Assessment and Toolkit for Developing Countries

Cited by 4 publications

References 1 publication

Intelligent Process Automation and Business Continuity: Areas for Future Research

Intelligent Process Automation and Business Continuity: Areas for Future Research

Conceptualising Digital Transformation in Cities: A Multi-Dimensional Framework for the Analysis of Public Sector Innovation

Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists

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