A framework for designing the balanced supply chain scorecard

Park, Jong Han; Lee, Jae Kyu; Yoo, Jung Soo

doi:10.1057/palgrave.ejis.3000544

Cited by 82 publications

(66 citation statements)

References 20 publications

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“…To do this, the expert team defined a qualitative strategy map. For each perspective, critical success factors and their relationships were identified according to the team of experts and literature review [50][51][52][53]. Details are shown in Figure 3.…”

Section: Phase#1: As Is Analysismentioning

confidence: 99%

Development of a Framework for Sustainable Outsourcing: Analytic Balanced Scorecard Method (A-BSC)

2015

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Nowadays, many enterprises choose to outsource its non-core business to other enterprises to reduce cost and increase the efficiency. Many enterprises choose to outsource their supply chain management (SCM) and leave it to a third-party organization in order to improve their services. The paper proposes an integrated and multicriteria tool useful to monitor and to improve performance in an outsourced supply chain. The Analytic Balanced Scorecard method (A-BSC) is proposed as an effective method useful to analyze strategic performance within an outsourced supply chain. The aim of the paper is to present the integration of two methodologies: Balanced Scorecard, a multiple perspective framework for performance assessment, and Analytic Hierarchy Process, a decision-making tool used to prioritize multiple performance perspectives and to generate a unified metric. The development of the framework is aimed to provide a performance analysis to achieve better sustainability performance of supply chain. A real case study concerning a typical value chain is presented.

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Section: Phase#1: As Is Analysismentioning

confidence: 99%

Development of a Framework for Sustainable Outsourcing: Analytic Balanced Scorecard Method (A-BSC)

2015

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“…The stakeholder satisfaction should be top priority (Park et al, 2005& Singh et al 2013. Neely et al (2002) defined it as an entire stakeholder satisfaction evaluation.…”

Section: Evaluation Of Stakeholder Satisfaction (Ess)mentioning

confidence: 99%

“…In this measure, there are some metrics, which can be employed. Park et al (2005) and Bhagwant and Sharma (2007) considered this measure as a critical business success factor.…”

Section: Evaluation Of Internal Supply Chain Practicesmentioning

confidence: 99%

“…Singh et al (2013) called it the returnable products are of inferior quality. Park et al (2005) highlighted that firm should minimize these returns through quality management and returned products should be replaced as soon as possible. Otherwise, it will waste firm time and resources.…”

Section: Customer's Product Return Rate (Cprr)mentioning

confidence: 99%

“…Hence, there are a number of reasons that create a need to measure CSCP in the farm industry. Many researchers have defined performance measurement in their own views are given in Table 1 as follows, Neely et al, 1995 A method of quantifying the efficiency and competence of actions Bond, 1999 An information generation tool for qualitative SC decision making Slack et al, 2001 A process of evaluating quality, dependability, flexibility, speed and cost Karrer, 2003 Balancing SC behavior and orientation through firm evaluation Gunasekaran et al, 2004 System of evaluating plan, execution, output and controlling activities Lonman et al, 2004 Co-ordination effort that explains current metrics to recognize shortcomings Park et al, 2005 Course of determining future SC directions and activities by measuring present practice's effect of SC Charan et al, 2008 Course of identifying how well the present SC system is working Elgazzar et al, 2012 Tool of identifying the gaps between the plan and its execution Estampe et al, 2013 Composition of several actors cooperating to achieve defined objectives Fan et al, 2013 Evaluation technique of firms systems and technology for SC improvement Shafaee et al, 2014 A capability of firm for evaluating actions and activities in a significant manner Wong and Wong (2007) supported that the effective measurement of SCP is highly important. Consequently, to develop CSCP measurement, metrics are very essentials to control, manage and for paramount performance (Bogataj & Vodopivec 2004;Maheshwar & Chanakwa, 2006;Athapol & Ahmed, 2008;Olugu et al, 2011, Aung et al, 2013.…”

Section: Conceptual Backgroundmentioning

confidence: 99%

See 2 more Smart Citations

A key performance measures for evaluating cold supply chain performance in farm industry

Shashi¹,

Singh²

2015

10.5267/j.msl

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The main objective of this study was to develop a set of measures, evaluate their importance and effect in cold supply chain performance. This investigation reviewed previous research works on all the stages of the farm product supply chain. Based on farm product supply chain, 4 measures with 31 metrics were identified and developed to measure the cold supply chain performance. A survey was organized to establish the importance and the effect of identified measures. The 5 point Likert scale questionnaire was distributed among SC academics and practitioners. The observed finding infers that the measurement instrument was substantiating for evaluating cold supply chain performance in farm industry. The new developed metrics will help firms improve the visibility of supply among partners and in better decision making. The investigation was enfolded up through the plan of direction intended for future study.Growing Science Ltd. All rights reserved. 5

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Intuitionistic fuzzy cognitive map approach for the evaluation of supply chain configuration criteria

Dursun

Gumus

2020

Math Methods in App Sciences

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Because of the growing global competence and effectiveness concepts, supply chain becomes more important for organizations. Therefore, managers object to find best supply chain configuration for their firms. This study proposes a comprehensive configuration for supply chain management process, and it enables to understand relationships among supply chain integration, supply chain strategies, supply chain risk factors, and performance criteria. By reviewing the literature and using experts' knowledge, supply chain configuration criteria are determined. Intuitionistic fuzzy cognitive map methodology is employed to consider the interrelations between criteria. Intuitionistic fuzzy cognitive map methodology is a suitable tool due to the presence of causalities and relationships among criteria and the difficulty of expressing the interrelations with crisp numbers. It also deals with uncertain and vague data and allows representing hesitation. The application is conducted in an automobile factory, which is one of the largest manufacturers in Turkey. The results show that selection of proper supplier is the most significant supply chain configuration criteria. Thus, the importance of supplier selection criteria is also analyzed as the second phase of the study.

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A framework for designing the balanced supply chain scorecard

Cited by 82 publications

References 20 publications

Development of a Framework for Sustainable Outsourcing: Analytic Balanced Scorecard Method (A-BSC)

Development of a Framework for Sustainable Outsourcing: Analytic Balanced Scorecard Method (A-BSC)

A key performance measures for evaluating cold supply chain performance in farm industry

Intuitionistic fuzzy cognitive map approach for the evaluation of supply chain configuration criteria

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