Abstract:Abstract:A framework related to how to benchmark public websites in the labour sector is proposed using approaches coming from eGovernment. A methodological approach to benchmark these sites is presented consisting of a set of indicators to be applied step-by-step to labour websites to evaluate their usage and effectiveness. The paper shows how this approach, although general enough, does not work for some cases. These cases are illustrated for two information systems offering Public Employment Services, namel… Show more
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