Currently, the development and application of information and communication technologies (ICT) has a special impact on the processes of disruption and transformation in organizations. Many companies are investing significant resources in the development of new digital products and services that are increasingly being adopted by consumers. This dynamic, favoured by the Web 2.0 environment, is key in the processes that allow the acquisition and transfer of knowledge in organisations. Thus, certain knowledge management (KM) processes can foster innovation and performance.

In this chapter we aim to consider both dialectical and dialogical systems, local and regional policies and practice implications for the communication and management of the creative as well as destructive conflict within networks and what else may be needed by cooperating parties as a support infrastructure to assist the development and growth of SME innovation networks. We firstly outline key terms, concepts and issues about innovation, collaboration and the goals set for business incubators by the European Union and globally, contrasting these with each other. We provide an overview of the role of key stakeholders, systems and research analyses, discussion and recommendations indicating our own. These recommendations will be informed by some case studies we have been engaged in as well as the wider research literature canon on these topics.

Company competitiveness often depends on key relationships with other companies and information tech-nologies play a critical role in supporting these relationships. Nevertheless, tools to analyse the impact of technology on businesses are in short supply. This article presents the results of research performed in companies in the mass consumer industry aimed at verifying the validity of a proposed model based on transaction costs, to be used for impact evaluation of inter-organizational systems in companies. The model, which takes into account different kinds of benefits, is applied in an exploratory way to the identification of benefits from using electronic data interchange systems as an e-commerce tool to support business to business relationships. Verification of the proposed model confirms its usefulness for the identification of benefits, mainly for those occurring at the inter-organizative level.Postprint (published version

This paper contributes to a re-examination of the methodologies and theoretical horizon that has traditionally characterised information engineering. The paper defines the epistemological choices that are the foundation for information system project development and individualises the possible strategic orientations that characterise project development. The objectives pursued are: 1) to develop interpretative models and support for project development with a processbased approach in order to overcome the simplifications inherent to BPR; 2) improve our understanding of the reciprocal relationships between project development processes and "processes projected", in the hypothesis of a common organizational nature; and 3) reinforce the development of information systems and particularly ERP from a theoretical and methodological standpoint. Key wordsInformation Engineering, Enterprise Resource Planning, Process-based approach, Business Process Reengineering. MASSIMO LOZZI Prenatal PIERCARLO MAGGIOLINIPolitecnico di Milano E-mail: piercarlo.maggiolini@polimi.it RAMON SALVADOR VALLÈS Univerdidad Politecnica de Catalunya ResumoEste artigo oferece uma contribuição para uma revisão das metodologías, e do horizonte teórico que tradicionalmente caracteriza a "Engenharia da informaçao". O artigo define as opções epistemológicas sobre as quais, se deve fundamentar uma metodología de desenvolvimento de projetos de sistemas da informação, e se individualizam as possíveis orientações estratégicas que caracterizam o desenvolvimento de projetos. A finalidade que se persegue é: 1) desenvolver modelos interpretativos e de suporte ao desenvolvimento de projetos, que permitam superar as simplificações próprias dos enfoques BRP dentro de uma visão comum, de acordo com os processos; 2) melhorar a compreensão das relações recíprocas entre os processos de desenvolvimento de projetos e os "processos projetados" assumindo, como ponto de partida, a natureza organizativa comum; 3) reforçar teórica e metodologicamente o desenvolvimento de sistemas da informação e dos sistemas ERP em particular. Palavras-chaveEngenharia da informação, Planejamento de pesquisa empresarial, Enfoque por processos, Processo de reengenharia de negócios.El desarrollo de sistemas ERP: elementos para un enfoque por procesos Invited Paper

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