A framework design to develop integrated data system for smart e-government based on big data technology

Abstract

The rapid development of information communication and technology (ICT) in the field of governance or public service has shifted from the age of information to the age of data. The public sector is becoming increasingly aware of the potential value of data, where governments generate and collect large quantities of data (volume), rapid growth data (velocity) and various type of data (variety) through their services. Meanwhile, the government agencies keep constructing the various database, information system or application with different data sources and platform. Therefore, the interoperability has become the important requirements in electronic Government (e-Government) infrastructure that progresses towards higher levels of integration among government levels and branches. In this paper, we proposed a framework design for the development of Integrated Data System for e-Government that we call Smart e-Government, which integrates traditional information systems that is combined with an intelligent system based on big data technology. With this system, the government agencies could provide services environment with greater ease and deliver public value through open government data initiatives in a Smart e-Government context. Moreover, this would also be very useful for the government executives to monitor public services which are increasingly prestige, institutional transparency, as well as accountability. Such integration is to improve the quality of public services through information technology.

An Empirical Study on the Influencing Factors of Digital Government Service Level

“…In foreign research on digital government services, in terms of research content, Turuy (2021) believes that "data quality, efficiency, public value, data infrastructure, people and organizations, policies and regulations, applications and services are seven dimensions to promote the opening of government service data., Dwivedi (2017) believes, "Strengthening the field of theoretical research in government services by enhancing research topics such as electronic participation, transparency, interaction, trust, security, and collaboration.". In terms of research countermeasures, Dzikrullah (2017) believes that "interoperability has become an important requirement for e-government infrastructure, and the quality of public services is improved through information technology. The establishment of traditional information systems and intelligent systems based on big data technology combine intelligent digital government government systems", Berlilana (2018) believes that "citizens' perceived e-government availability and perceived e-government credibility have a positive impact on the intention to use e-government services".…”

A survey on server-based electronic identification and signature schemes to improve eIDAS: with a new proposal for Turkey

“…Besides usability and fragmentation problems Turkish users face, the existence of different e-signature technologies results in other technical structures (Zhang & Xiao, 2020;Wang et al, 2019) that needed to be combined to establish a Turkish eID environment capable of cross-border validation. This non-standard and separate big data not only affects the citizens and also brings forth vulnerability problems for organizations to think about, such as struggling to manage the sheer volume of vulnerabilities (Tang, Alazab & Luo, 2017;Dzikrullah & Rinjani, 2017). The main limitations in these services are technical operability, cross-border interoperability, usability, and lack of legal harmonization.…”

Factors Influencing Decision-Making Process in Relation to Public Service Delivery (PSD) in Malaysia

“…This can occasionally lead to irregularity in practice and possible human judgment mistakes. The government cannot deliver their service effectively because there is no integrated services among government agencies [10,16,[27][28][29]. Most services are not linked within and across ministries and agencies; mainly due to the segregation way of functioning, incompatible systems or technologies rendered in agencies.…”

“…Subsequently, continuous effort has been carried out by the Malaysian government to improve its PSD. For instance, the use of ICT in public sector aims to refining information and service delivery, inspiring citizen involvement in the decision-making process and making government more accountable, transparent and effective [10]. Based on the Strategic IT Plan (2016-2020) by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), the Malaysian Government had emphasised on the importance to have an inclusive digital government that could spearhead the citizen-centric service delivery [11].…”