“…Also, most research has focused on situations involving only two or few competing demands when, in fact, an operator could find himself or herself in a much more complex situation. This will require even more effective support for task management and may call for the involvement of an external mediator who can assess, predict, and adapt to operator interruptibility based on cognitive models, physiological measurements, or shared access to the operator's workspace (see, e.g., Czerwinski, Cutrell, & Horvitz, 2000;Kuperman & Perez, 1988;Latorella, 1998). Progress in these areas is needed in order to avoid researchers and designers that are being outpaced, once again, by rapid developments in the modern workplace.…”